بلقاء خريسات, Client Service Manager

بلقاء خريسات

Client Service Manager

Wellbers

البلد
الأردن
التعليم
بكالوريوس, Public administration
الخبرة
10 سنوات, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 سنوات, 9 أشهر

Client Service Manager في Wellbers
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ يونيو 2020
Senior Officer في Boecker Public Health
  • الأردن
  • يناير 2018 إلى مايو 2018
Executive Assistant
  • يناير 2016 إلى ديسمبر 2017

to Managing Partner Boecker Public Health-
Jordan, Amman
Quality progress updates report•
Secures information by completing database backups.•
Focal person to all communications with group office•
CRM administrator and trainer, end-user applicator•
Minor & moderate IT support to staff with basic knowledge of
common errors and solutions

Created order management system for personnel to improve client
experience and boost sales efficiency.

Mentored junior team members on methods on industry best
practices for outstanding service and retention.

Quality Assurance site visits•
Spot-checks on members•
Setting KPI's for team, with monthly evaluation on performance•
Analysis of clients' complaints and visits details•
Monitoring consumables and overuse•
Warehouse and stock availability for operations workflow•
Trend reports presentation for clients•
Implementation of service following client's audit requirements•
Commitment to SOP's•
Planning and implantation of standards and manuals•
Team training•
Internal meetings and setting goals•
Following up on clients' built scheduled•
Monitoring data entry and reporting system•
Maintaining a clean database and archiving system•
Follow up on internal audits outcomes and prepare corrective
actions

Focal person to all communications with group office•

Collected, collated and evaluated quantities of information to
produce actionable reports.

Lead a team of analysts in the management and production of
reports and assessment for satellite and aerial imagery.

Acting as the point of contact between the executives and internal or
external colleagues

Organizing meetings and booking meeting rooms•
Handling correspondence directed to managers•
Making travel arrangements and detailed travel itineraries•
Taking dictation and minutes and writing them up subsequently•
Maintaining comprehensive and accurate records•
Producing reports and presentations•
Maintaining the current filing and database system, and looking for
ways to improve current systems

Handling high level of complaints before reporting to management•
Reporting misconducts as occurred•
Sharing internal policies with all team members and notification of
non-compliance

Penalties clarification and implementation•
Official communications and letters with clients, staff and Head of
Departments


Supervised executive calendars while supporting administrative
team to facilitate smooth operational flow.

Provided effective meeting support by preparing agendas and•

Sales Coordinator في Boecker Public Health
  • الأردن
  • يناير 2015 إلى ديسمبر 2015
Administrative Assistant في Boecker Public Health
  • الأردن
  • يوليو 2013 إلى ديسمبر 2014
Quality Assurance
  • أكتوبر 2012 إلى يوليو 2013

(ERP system)- End user/ Office M Spirawn-
Jordan, Amman
taking minutes.
Market segmentation list preparation•
Prospects filtration•
Meeting requests and calendar preparation to management and
sales team

Renewal plan and target reports•
Offers and agreements preparation•
Follow up on agreement signatures and documents availability•
Follow up on payment terms, methods and commitment in
coordination with accounting and collection team

Confirming management meetings with clients•
Supporting operations department with archiving, filing and
pending issues

Preparing timeline with action plans to support all team•
Assuring on integrity of data on CRM system•
Internal procedures follow up•

Promptly responded to quotation requests, completing within
specified company timeframes.

Communicated well with internal and external customers to grow
sales portfolios.

Carries out administrative duties such as filing, typing, copying,
binding, scanning and any related task.

Log sheets reports to management•
Attendance sheets daily report to management•
Welcoming guests, booking management flights, hotel reservations,
rental and accommodation

Maintain office supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; evaluating new office
products; placing and expediting orders for supplies; and verifying
receipt of supplies.

Receiving calls, generating inquiries, answers or transfer call to
concerned persons

Follow up guidelines provided by management•
Support in building internal procedures document•
Draft official letters preparation•
Handled client correspondence and internal communications in
professional manner.

Updated client correspondence files and noted additions in file
index.

Lead all testing efforts for Finance and Operations.•
Ensure all testing is planned, executed and delivered in accordance
with industries best practices, and quality standards, while meeting
tight deadlines.

Be an integral part of the project core team in providing data,
functional, integration, performance, and regression, testing.

Proactively identify bugs, seek resolution and maintain testing
schedule.

Track quality assurance metrics such as defects, defect counts, test
results, and test statuses.

Ensure all identified risks from testing are escalated and mitigated•

Administrative Assistant في Nabil Naber Contracting Co
  • الأردن
  • يناير 2012 إلى أكتوبر 2012

Team attendance timeline • Team plans, tasks and deadline setup•
Monitoring meeting deadlines•

Planned and executed new strategies to increase sales.•
Met schedule using excellent planning and coordination skills.•
Carries out administrative duties such as filing, typing, copying,
binding, scanning and any related task.

Log sheets reports to management•
Welcoming guests, booking management flights, hotel reservations,
rental and accommodation

Maintain office supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; evaluating new office
products; placing and expediting orders for supplies; and verifying
receipt of supplies.

Receiving calls, generating inquiries, answers or transfer call to
concerned persons

Follow up guidelines provided by management•
Draft official letters preparation•
Handled client correspondence and internal communications in
professional manner.

Performed administrative tasks, document management and report
development for inter-departmental use.

الخلفية التعليمية

بكالوريوس, Public administration
  • في University of Jordan
  • يناير 2011

Specialties & Skills

Office Management
Sales Coordination
Quality Assurance
INVENTORY MANAGEMENT
LETTERS
MICROSOFT OFFICE
RECEIVING
SCANNERS
CUSTOMER RELATIONS
ADMINISTRATION
FILE MANAGEMENT

اللغات

العربية
متمرّس
الانجليزية
متمرّس