Community Management Team Member
Johannes Kepler University
Total years of experience :17 years, 7 months
Participated in developing the digital marketing strategy for master’s
Programs
Increased customer engagement interactions resulted in the growth of ROI
Conducted competitor and stakeholders’ analysis based on responses to
communication strategy
Managed key success factors metrics of the strategy
Attracted clients from 10 different nationalities
Won with a team of Six a prize of scaling up three American Tech Startups
In collaboration with New Mexico State University- Ranked 3 among 300
Universities
Tracked, analyzed, and optimized the communication and media strategy
Formulated innovation strategy for Austrian Tech startups like FABASoft
Netural GmbH group, Roomle and Storyblok.
Analyzed and advised on setting Caritas Upper Austria Innovation
Hub strategy
Created an action plan for Netural GmbH spin-offs strategy to bring into a more focused and robust business
Conducted an in depth research on digital platforms in travel and e commerce
Industry such as TripAdvisor, Amazon, Google and Facebook.
Made three tours inside Tabak Fabrik Upper Austria Innovation Hub
In the city of Linz as part of continuous learning process
Established and executed an onboarding strategy and program content across company Operations to enable new employees to develop an understanding of our company values, policies, and processes.
Established a regional GCC program to develop, launch, and iterate on training assets including course materials, presentations, and career development.
Partnered with HRBPs and leaders to identify and evolve specific learning objectives and goals that align with company Operations broader mission of helping employees who need our assistance.
Partnered with our Sales, Marketing, Policy and Quality teams to identify and mobilize in areas where immediate re-training is needed.
Built an extended team of trainers and training content developers to effectively addresses the company multicultural employees.
Led and enabled a 7 person 3 market in GCC KSA, Kuwait and Bahrain team to deliver on our operational goals by providing superb 1:1 support and enabling deeper and more scalable training solutions.
Provided mentorship, guidance and career development to employees of the GCC market team.
Delivered projects involving market reviews, operational improvement, and market strategy development, working directly with regional cross-functional teams to problem solve and develop solutions.
Identified actionable market insights, suggest recommendations, and influence team strategy through effective communication.
Assessed training needs through surveys, interviews with employees, and consultations with managers.
Conducted effective induction and orientation sessions for middle Management to senior management.
Designed and create training manuals, online learning modules, and course materials.
Reviewed and evaluated training materials from a variety of vendors and choose appropriate materials.
Monitored and evaluated training programs to ensure they are current and effective.
Developed 9 training courses focused on HR, Operations, Manufacturing, Soft skills and Technical skills.
Provided operational statistics and escalates operational issues as requested
Supported and sustained a positive work environment that fosters team performance through own work and behavior
Engaged effectively with HR Operations representatives (internal / external) to resolve business issues
Coordinated with team members to ensure the adherence to processes
Developing assessments for potential and current employee
Ensured service measures are met in accordance with the Service Level Agreement (SLA).
Oversaw the documentation and various tracking systems assigned to HR Department including manpower planning, recruiting & Learning Management System
Managed overall Training activities while maintaining healthy and enthusiastic work environment
Maintained work place with compliance to social and statutory rules and regulations
Recruiting and hiring new employees in Training Unit
Created and implemented human resources training programs within the organization
Scheduling and overseeing training of new employees
Handled HR reports & Data Collecting & Analysis
Filling out and presenting employee performance evaluations
Trained employees about HR practices and policies
Responsible in setting the KPIs for HR Operations Dept, Training & Development Unit
Led the design, development, implementation and the delivery of the English training programs
Focused on making employees mastering communication skills required in interviews, meetings, or negotiating with clients.
Provided language services furnishing our trainees with immediately applicable and personalized business English knowledge within short time courses.
Delivered General Business English Course content includes training staff how to make / take phone calls, write / reply to emails, meetings and teleconferences, describe their products and equipment, give site and factory tours, deliver presentations and sales pitches
Taught large groups and give one on one classes as well. I've given workshops, translated documents and have been an interpreter
Developed business correspondence formats for specific issues and areas related to manufacturing, human resources, finance, engineering, procurement and HSE scope
Conducted training need analysis while to identify skill gap
Identifying and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Planned, prepared and delivered sessions of English language to a range of classes
Managed training budget and calendar
Maintained a keen understanding of training trends, developments and best practices
Prepared and set tests, examination papers and exercises
Marked and providing appropriate feedback on oral and written work
Developed 9 training courses focused on English Language Speaking, Writing, Listening and Reading, HR, Operations, Agriculture, Supply Chain and Manufacturing staff to improve their English communication
Deploying a wide variety of training methods
Devised, wrote and produced new training materials, including audio and visual resources
Organized and getting involved in social and cultural activities
Participated in marketing events for the company new products and road shows
Taught students how to complete simple projects based on learning objectives
Used variety of appropriate assessment strategies based on age and competency level
Designed indoors and outdoors activities& games
Organized social work events and campaigns with students to serve the community
Used results of assessment to improve the learners' performance
Utilization of brainstorming and problem solving
Used a variety of instructional and training strategies
Facilitated acquisition of basic skills through drill and practice
Engaged walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Created a robust Customer Profile info
Answered guest questions and provided a tailored experience based upon their interests and agenda
Helped the store maintain a healthy sales pipeline by collecting customer contact information
Provided the highest level of customer service to all current and future clients
Provided specific information regarding the services, products or materials offered
Reported and analyzed customers' information and needs, issue billing details and open and close customer accounts
supported marketing and sales staff
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfilling requests by clarifying desired information; completing transactions; forwarding requests
Planning of inventory supplies of materials including car oils, grease, tires, tubes are available and in place and re-order from suppliers when needed
Ensuring all work is performed in a timely and safe manner
Generating results for customers, service team and the center
Ensuring that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Taking ownership of the customer's experience by carrying out those additional assignments that allow the Center to leave a positive impression with the customer
Prioritized required services, order parts, spare parts and delegate work to technicians
Provided concierge support for all clients inquiries, whether phone or in person, to assure the customer does not get mishandled
innovation management and Entrepreneurship studies Management
Modules Studied: Operation and Information Management International Financial Management International Strategic Business Management Marketing and Services Management Dissertation Title: Strategic Management and Use of Information Systems: A case of Mid and Large Sized Organizations
Business Management
Products development
Human Resources Management
Operations Management
Linguistics, Grammar , Literature, Poetry, Communication Skills, Bridging the cultural gap.
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