Basma Sapry

customer service representative

at roads and transport authority (rta)

Location: Dubai, United Arab Emirates , call center agent
Company Industry: Government Sector
Job Role: Customer Service
March 2012 - September 2012

helping users of the puplic transports to find the best and fastest solution to reach them destinations.
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant inf... See more

helping users of the puplic transports to find the best and fastest solution to reach them destinations.
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource. See less

Customer service agent

at the executive council (dubai government )

Location: Dubai, United Arab Emirates ,
Company Industry: Government Sector
Job Role: Customer Service
August 2011 - November 2011

help the customer to get he information that they need,
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or... See more

help the customer to get he information that they need,
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or face to face.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource. See less

Call Centre Agent

at Connect for digital services.

Location: Dubai, United Arab Emirates ,
Company Industry: Telecommunications
Job Role: Customer Service
November 2010 - May 2011

support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls... See more

support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.. See less

Call center agent.

at Connect for digital services.

Location: Cairo, Egypt ,
Company Industry: Customer Service
Job Role: Customer Service
February 2008 - November 2010

support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls... See more

support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.. See less

Arabic

Level: Expert  |  Experience: More than 10 years  |  Last Used: 1 month or less