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    Basma Sabry

    customer service representative
    roads and transport authority (rta)
    Location:
    United Arab Emirates - Sharjah
    Education:
    Bachelor's degree, Middle East studies, Hebrew section.
    Experience:
    5 years, 11 months

    Work Experience

    What's your work experience? Your experience is one of the most important sections in a CV.
    List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
    Add Experience

    customer service representative

    at roads and transport authority (rta)
    March 2012
    To September 2012
    United Arab Emirates - Dubai
    helping users of the puplic transports to find the best and fastest solution to reach them destinations.
    and working as a team to present the best service and highest quailty .
    respond promptly to customer inquiries
    obtain and evaluate all relevant information to handle
    inquiries and complaints
    - perform customer verifications
    - process orders, forms, applications and requests
    - direct requests and unresolved issues to the designated
    resource

    Customer service agent

    at the executive council (dubai government )
    August 2011
    To November 2011
    United Arab Emirates - Dubai
    help the customer to get he information that they need,
    answering the calls,
    handling the customers and try to solve them issuse,
    transferring the calls to the employee in the council,
    - deal directly with customers either by telephone,
    electronically or face to face.
    - respond promptly to customer inquiries
    - handle and resolve customer complaints
    - obtain and evaluate all relevant information to handle
    inquiries and complaints
    - perform customer verifications
    - process orders, forms, applications and requests
    - direct requests and unresolved issues to the designated
    resource

    Call Centre Agent

    at Connect for digital services.
    November 2010
    To May 2011
    United Arab Emirates - Dubai
    support the Call Centre team to deliver excellent quality call handling for clients.
    Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
    Handling the payments through customers’ credit cards via telephone calls.
    Call the customers in order to encourage them to renew their subscriptions.

    Call center agent.

    at Connect for digital services.
    February 2008
    To November 2010
    Egypt - Cairo
    support the Call Centre team to deliver excellent quality call handling for clients.
    Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
    Handling the payments through customers’ credit cards via telephone calls.
    Call the customers in order to encourage them to renew their subscriptions.

    Translator.

    at Egyptian Radio & Television Union.
    October 2007
    To January 2008
    Egypt - Cairo
    Translate the materials & news media from Hebrew into Arabic language.

    Extra years of experience not listed above:  1 Years, 8 Months   

    Education

    What's your educational background?
    Let employers know more about your education; remember, be clear and concise.

    Bachelor's degree, Middle East studies, Hebrew section.

    at Faculty of Arts, Cairo Univarsity
    Egypt - Cairo
    May 2007

    Languages

    Do you speak more than one language?
    For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
    Arabic
    Expert
    English
    Intermediate