Total Years of Experience: 6 Years, 3 Months
March 2012
To September 2012
customer service representative
at roads and transport authority (rta)
Location :
United Arab Emirates - Dubai
helping users of the puplic transports to find the best and fastest solution to reach them destinations.
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
and working as a team to present the best service and highest quailty .
respond promptly to customer inquiries
obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
August 2011
To November 2011
Customer service agent
at the executive council (dubai government )
Location :
United Arab Emirates - Dubai
help the customer to get he information that they need,
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or face to face.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
answering the calls,
handling the customers and try to solve them issuse,
transferring the calls to the employee in the council,
- deal directly with customers either by telephone,
electronically or face to face.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle
inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated
resource
November 2010
To May 2011
Call Centre Agent
at Connect for digital services.
Location :
United Arab Emirates - Dubai
support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
February 2008
To November 2010
Call center agent.
at Connect for digital services.
Location :
Egypt - Cairo
support the Call Centre team to deliver excellent quality call handling for clients.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
Handle all calls - both inbound and outbound - in a courteous, friendly and professional manner.
Handling the payments through customers’ credit cards via telephone calls.
Call the customers in order to encourage them to renew their subscriptions.
October 2007
To January 2008
Translator.
at Egyptian Radio & Television Union.
Location :
Egypt - Cairo
Translate the materials & news media from Hebrew into Arabic language.
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