HR and Admin manager
Carrefour -Majid Al Futtaim
Total years of experience :18 years, 11 months
• Be a model of application of the MAF-Carrefour management system and Company corporate policies.
• Promote and practice communication and participatory management within the teams.
• Practice & guarantee the respect of MAF-Carrefour’s Values: Bold, Passionate and Together.
• Ensure Management adapts the proper human resources approach.
• Guarantee the respect of labor laws, rules and cultural practices of the country.
• Ensure proper application of HR policies in the store, i.e. (promotion, interviews).
• Ensure that all governmental required documents are followed correctly and well implemented.
• Ensure the participation of the team in the quest for enhancement of working conditions and productivity.
• Carry out Performance Analysis and negotiate the Particular Objectives, once a year, with the members of the team.
• Identify employees with high potential and growth in the store and propose evolution.
• Ensure training actions contribute to the progress of the stores’ employees.
• Ensure employee remuneration is within the company salary and Benefits scale.
• Prepare with the Management team the manpower planning.
• Follow-up the development of newly recruited managers.
• Contribute to the proper functioning of the PR/PO and performance analysis.
• Ensure the hygiene & security plans are implemented.
• Ensure synergy with various departments.
• Communicate the social information that might affect the activities and / or image of the Company.
• Contribute to the comprehension of the Human Resources policies.
• Ensure the proper conservation, utilization and profitability of the stores assets.
• Ensure the correct implementation of the Duty Manager rules.
• Ensure staffs adhere properly to the accommodation rules.
• Ensure staff accommodation is well maintained and secured as per company commitment.
• Propose and manage the application of investments that reinforce the notion of discount productivity and profitability.
• Guarantee the quality, the application and protection of the “Know-How” in the Company.
• Ensure that MAF-Carrefour HR image adds value to employees & external bodies.
• Ensure the means of internal communication and their content in the store.
• Control the social climate of the store.
• Participate with the management team to the stores strategic plan and guarantee its proper (correct) execution.
• Ensure “the good corporate citizens” relation with government, social institutions and the communities.
• Report any action that might interfere with the proper functioning of the Company.
• Propose and take necessary actions towards continuous reduction in the cost of distribution.
• Propose actions to reduce complaints related to work justice.
• Ensure that all payroll inputs are accurate and timely.
• Ensure the respect of the budget and forecast, and take appropriate measures when necessary.
• Contribute, with the store management team, to the preparation of the yearly budget.
• Respect and insure the respect of procedures in accordance with the D.O.A.
• Ensure the realization of investment in accordance with the budget.
• Report any action that might interfere with the proper functioning of the Company.
Use HR metrics and prepare reports to analyze HR issues (for example, the number of employees hired and
those who left, employee turnover, the cost per employee, and budgets)
Format and maintain organization charts
Maintain, file, and process HR forms (for example, notices, announcements, new hire forms, and salary forms)
Make sure the organization follows legal and industry regulations
Maintain Human Resource Information Systems (HRIS) data and employee files (for example, make sure data is updated & correct)
Answer or refer questions from employees as the first level of support
Monitor projects and suggest improvements (for example, ways to recruit better applicants; resources for internal
and external training; ways to improve insurance, benefits, or compensation plans)
Assist managers in updating standard job descriptions in order to match any changes in job requirements
Manage the process to request jobs (for example, make sure requisitions are approved, get approval for the
number of positions to be filled, monitor open positions)
Provide contact between recruiters and hiring managers
Announce job openings within the organization
Identify ways to find new hires (for example, advertisements and web sites)
Choose a group of potential applicants for managers to interview (for example, read resumes and conduct phone
interviews)
Schedule interviews with managers and applicants
Answer questions from job applicants
Interview job candidates
Coordinate the final selection process (for example, schedule interviews with managers, check references)
Coordinate the employment offer (for example, start date, salary, benefits)
Prepare for the new hire's arrival (for example, get identification documents and required forms, set up email
address)
Report recruiting metrics
Coordinate orientations for new employees (for example, discuss the company's expectations for the position,
the employee handbook, explain the benefit plans)
Support company sponsored activities and awards to encourage a positive work environment (for example,
employee appreciation and rewards, company social gatherings, sports teams or clubs)
Collect information about employees' work experiences by conducting final exit interviews before employees leave
the organization, and conduct surveys about employee attitudes, work conditions, or diversity issues
Enforce HR policies and procedures
Maintain regular communication with employees
Maintain regular communication with employees
Provide information about payment to employees for working hours and non-working hours
Explain policies and procedures for taking time off and requesting leaves of absence
Report the results of current research and available information about salaries
Provide data for merit increases or bonus payments
Develop basic training programs
Track reports about injuries and crimes
Promote a safe work environment
1- Open a file for each employee contains all the documents from joining date till termination.
2- Prepare monthly payroll.3- Manages the process of Recruitment and Selection; preparing, reviewing and updating job descriptions, placing advertisements; to source qualified candidates; screening, short-listing applications and interviewing candidates to assess suitability.
4- Ensures quality and standards of recruitment are being adhered to.
5- Assists the Head of HR by monitoring adherence to budgeted manpower costs.
6- Ensures monthly recruitment status reports are forwarded to the HHR. Prepares reports on recruitment statistics for each role. Ensures SLA on recruitment is being adhered. Ensures HOD’s are kept aware at all times on the status of recruitment for their respective departments.
7- Ensures all documents/approvals are obtained before offering employment to selected candidates.
8- Co-ordinates the joining process for all newly recruited staff i.e. on employment visas requirements, travel residence stamping and all other regulatory requirements. Co-ordinates with the Recruitment and Admin officer to ensure the processes are run efficiently.
9- Manages the induction process for all newly recruited employees. Advices employees on their benefits, entitlements, company policies and procedures.
10- Control, Prepare and Audit time attendance for the employees.
11- Control and update job evaluation by coordinating with Country HR Manager to conduct annual employee performance evaluation.
12- Ensure compensation and benefits are in line with Company policies and updated Government regulations
13- Monitor adherence to approved policies
14- Organize staff training sessions, workshops and activities
15- Create motivation for all the employees and solve employee conflicts.
16- Manage day to day employee communication, requests for documents such as salary certificates etc...
17- Follow up the medical insurance of the employees.
Main purpose of job
To supervise the staff of the call center to ensure that they respond to all incoming calls ton established standards and meet their performance targets
• Working as check in agent for two years.
1-Check the passengers documents (passport validity, visas, tickets).
2-Check passenger’s languages weight and security.
3-Give the passenger their boarding passes and advise them to their gats.
4-Check all other carries passengers as a handling agent for those carries.
5-Make double check on the visas for the flights that departed to USA, UK, KSA and Canada.
6 - Working on all other carries check in systems starting from Liaison Gabrial, Max Xsjte, Amadeus, Saber, PRS, Gaetan, Lufthansa dcs, picture and Deltalite.
• Working as coordinator on the ramp for seven months.
1- Collect all the information of arrivals and departures aircraft.
2- Prepare all equipments that needs for cargo and luggage.
3- Coordinate between crew, control and load control everything related to boarding passengers, loading cargo and luggage till take off.
Teaching English language for seventh and tenth grade at public school in Jordan. Also thought English at Odessa Academy for five months.