EMEA Support Renewals Rep.
Symantec Corporation
Total years of experience :24 years, 0 months
Renewal representative covering Levant and Pakistan, follow up with the resellers/distributors and customers to insure and offer the support to renew their due renewal licenses, up-sale/cross-sale
- Engage in live customer transactions via phone and instant messenger
- Resolve incoming emails and web submissions using dynamic knowledge base and technical knowledge
- Maintain excellent working knowledge of general practices and procedures to apply them to customer inquiries
Customer service representative, Sales area manager, (ISO) for Egypt and Libya, follow up with the resellers/distributors and customers to insure and offer the support needed for closing all the existing opened deals and create new opportunities.
Customer service representative, Renewals department, telesales for Russia and Middle East, support and follow up on every renewals to execute any discount or/and support for closing and renewing the licenses
Human resources, account manager, strategical planning.
Team Leader, Daily Follow Up, Area Monitor, Responsible of the monthly money collection - presenting weekly reports about the employees
Technician of Photocopies, typewriters and computers.
Customer relation, advertising.
After each presentation done for the customers, we pass by each couple and try to convince them more about our product in order to make them buy our offer.
Advertising creativity, market study and telemarketing officer in the marketing and P.R. department.
Sales and marketing: marketing planning, sales and advertising
