Bassem Ali, Sales Operation Specialist and Customer Support Executive

Bassem Ali

Sales Operation Specialist and Customer Support Executive

Gullivers Travel Associates

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Tourism Guidence
Experience
22 years, 0 months

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Work Experience

Total years of experience :22 years, 0 months

Sales Operation Specialist and Customer Support Executive at Gullivers Travel Associates
  • United Arab Emirates - Dubai
  • My current job since December 2009

-Handles all requests for hotel/service reservation/enquiries from agents.
-Handles book outs and ensure clients are well compensated/satisfied without/minimizing loss for GTA.
-Handles in-house complaints and make sure the clients are satisfied and well compensated before client checks out.
-Ability to prioritise workload and keep to deadlines, as Account Handler staff is responsible to check 05 systems (London, London02, GTA02, WBS and RBS call center in addition to their personal emails and the central email for both WBS and RBS).
-Check all the DRQ’s opened on daily basis and chasing for a reply if needed in order to revert back to agents on time.
-Joins BDMs on Sales Blitz/visiting agents.
-Continuous assistance on telephone calls from agents/clients.
-Chasing reservation offices worldwide for all pending bookings to avoid any delays.
-On special one off case, contacts hotels (either via Worldwide Sales Office, Toll Free or direct) to secure space and negotiate better rates.
-Chase RBS agents for pending payments, if they are not received when expected or if credit cards get declined.
-Handle queries concerning payments received, commission and refund issues.

Call Centre Operation and Team Coordinator at Emirates Nbd Bank
  • United Arab Emirates - Dubai
  • November 2007 to November 2009

-Ensure total customer satisfaction at the point of sales & providing after sales service.
-Provide the entire customers all details about thier account or credit card.
-Service to sale (every call is a sales call).
-Achieve the target of my sales.
-Solve the customer complains & satisfy the customer with all what they need.
-Co-ordinate with other departments to solve customers’ complains
-Handling the calls for Emirates bank, NBD, MNRI, MNRL, and ICICI bank.
-Achieve the AVERAGE HANDLING TIME (AHT).

Receptionist and Front office Desk at Residence Hotel
  • Egypt - Cairo
  • April 2003 to November 2007

* Recipe Guest and issue bills
* Develop and maintain the Hotel data base
* Generate monthly reports
* Designing Marketing Documentation
* Active member of the human Resources team

customer service at New East Jet co
  • Egypt - Cairo
  • March 2002 to April 2003

*Handle customers’ complaints and inquiries and provide solutions to their problems.
*Coordinate with other departments to solve customers’ complains.

Education

Bachelor's degree, Tourism Guidence
  • at Cairo University
  • June 2002

Specialties & Skills

Customer Surveys
• Dubai Tour Guide Award Course and having Tour Guide license

Languages

English
Expert
Arabic
Expert

Training and Certifications

Yes (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012