Managing Director
Realtime Technologies W.L.L
Total years of experience :25 years, 10 Months
Key Projects to Credit:
• Served as ICT Consultant to provide solution for complex requirements for Government, Corporate, Contractors and Industrial clients.
• Accomplished the integration of the Contact Center with Core Banking, Insurance Apps, Task and Case Management, and CRM.
• Pioneered the launch of revolutionary Smart Home technology using ZWAVE in Bahrain.
• Implemented Smart Home Solution for various villas and building structures within Bahrain.
• Implemented Unified Communication Solution using Asterisk in Bahrain and Oman for Enterprises that consisted of 3500 extensions distributed across multiple sites.
• Launched Bahrain PnP DIY Home Video Surveillance Product for the first time; state of the art Wireless / Wired IP based Cameras bundled with NVR that can be bought from retailer and self installed by user.
• Implemented IP Services and Infrastructure monitoring solution.
• Architected, designed and implemented INTEGRATED ICT solution for several buildings in Bahrain which included the following IP based products running on Single unified IP Infrastructure:
- IP Unified Communication System: oIP PABX
- IP Paging & Announcement: IP Intercom
- IP Multimedia Streaming (Video and Audio)
- IP Surveillance Solutions
- Network & security
- Infrastructure servers & software (Domain Controller, Email, etc.)
- WIFI Solution with Hotspot
- Smart Building: Security, Electrical Equipment Control (Light, AC, Curtain, etc.), Environmental Control (Light, Temperature, Co2, Humidity, etc.)
Key Responsibilities:
Strategy, Execution and Management
• Developing and implementing company policy; overseeing program delivery, projects' performance, and overall performance indicators to ensure swift business growth and enhancement of organizational capabilities.
• Establishing strategic plans with short/long range goals in sync with the Board's priorities; maintaining consistent dialogue with Chairman of the Board regarding company performance functional board directors.
• Monitoring the decision making managed by functional board directors; promoting continuous improvement methodology in order to streamline operational concerns and improve corporate governance.
Operations Oversight
• Fortifying operations and financial control systems; identifying areas of concern, revising processes/procedures, and updating the board regarding implementation, compliance and quality standards.
• Leveraging the value of business model and service offerings to attain financial targets; tracking costs, revenue and activities against forecasted goals and budgets to assess and rectify any variances.
• Liaising with major clients and professional associations as company representative to secure new partnerships, revenue streams, and nurture effective relationships with peers, executive and customers alike.
• Fostering a collaborative work environment to maintain a motivated Executive team; providing guidance, leadership and overall support to ensure alignment of individual efforts with corporate vision.
Key Projects to Credit:
• National Gateway Infrastructure
• National Dataset
• Single Sign-on
Key Responsibilities:
Program Strategy & Delivery
• Led the development and advancement of the EA program; delivered organization-wide solutions catering business, information and technical needs to accomplish improved organizational structure/capabilities.
• Identified and prioritized resource requirements to support structural and cultural changes for enhanced service provision; analyzed enterprise's business and IT strategies to promote continuous improvement goals.
• Assessed effectiveness of EA process, results and performance indicators through appropriate metrics; led the planning and implementation of EA communication and education strategy for performance optimization.
• Determined functional and enterprise architectural artifact requirements, in addition to development and maintenance; utilized best in class modeling standards and tools for effective change management.
• Participated in annual architecture planning to facilitate enterprise change; maintained updated EA application, infrastructure, data maps and related services registry to ensure integrity and information security.
Operations and Process Management
• Established and enforced government principles, standards and architectural strategies to drive application, process and technology changes.
• Played an integral role in tender creation, evaluation and selection encompassing technical data, specification checklists and pricing.
• Conducted industry and technology trend analysis to identify potential opportunities and threats; evaluated the business and IT environment to improve risk management, capabilities and practices.
• Worked in conjunction with BRMs to identify key enterprise business drivers; translated findings to business, information, and technology architecture requirements to harmonize EA functions and processes.
Leadership
• Served as Chairman of the Technical Committee to drive seamless delivery of government services.
• Directed EA project implementation through oversight of project managers to meet quality, budget and time targets.
• Coached cross-organizational teams in the analysis and preparation of EA implementation plans; supervised execution, maintenance, and documentation stages to secure program strategy adherence.
• Liaised with program and project teams to refine enterprise architecture and standards; built and managed project-level architectural artifact requirements as guidance for review by architectural review board/gates.
Key Projects Completed
• Network and System Infrastructure
• IP PABX
• VoIP between Group branches (Bahrain, Geneva) and other International Destinations
• Disaster Recovery Site
• Business Continuity Planning and Implementation
• Intranet & Web Home page
• Unified Messaging (Email, Fax, Voice Mails)
• Human Resource Management System
• CRM
• Document Management & Imaging
• Core Banking (Analysis Phase)
Highlights:u**
• Member of the Executive Team involved in strategic business planning targeting enhanced competitiveness and work processes.
• Served as Advisor to the President on all technology related decision making.
• Collaborated with the Managing Director of Group Support to review IT planning, new proposals, budgetary requirements and operational/compliance revisions.
• Developed and implemented group communication plan incorporating local and international affiliates.
• Established and updated Disaster Recovery and Business Continuity plans for assured protection if IT infrastructure and service resources.
Key Responsibilities:u**
• Provided strategic vision through planning, development and management of technology environment; set performance goals and objectives to track department productivity and results.
• Administered advice on Information Systems' selection, implementation, evaluation and maintenance to accomplish high returns on investment; negotiated acquisition contracts to match business priorities/projects.
• Devised and enforced best in class sustainable IT policies, process, work processes for excellence in administration framework, including reporting and operating data preparation.
• Developed and executed comprehensive plan to protect information assets through internal control, internal auditing, IT security, recovery procedures and adequate insurance coverage.
• Established internal controls and procedures covering technical support and and software development; defined architecture and corporate computing standards for data exchange, communications, software, and interconnections.
• Monitored alignment of Enterprise Information Systems with internal standards, external accrediting agency standards, and legal requirements to ensure excellence in compliance framework.
• Oversaw hiring department functions to confirm seamless recruitment and personnel development; implemented training programs to attract, retain and build best talent, while reducing turnover rates.
Key Projects to Credit:
• Design & Develop VoIP Products
• Design & Develop Bahrain eTransaction Hub
• Design & Develop Bahrain eGoverment
• Design & Develop Batelco eBilling Portal
• Design & Develop Ministry of Interior Monitoring System
• Design & Develop Hosted Contact Center
• Design & Develop Hosted IVR Solution
• Design & Develop Batelco Mobile Solution
Highlights:
• Supported strategic business planning as Member of the Organization’s Executive team.
Key Responsibilities:
• Provided strategic planning, development and implementation expertise to define and facilitate the fulfillment of development infrastructure and technical requirements.
• Guided the development team and department to accomplish performance indicators in sync with growth goals, corporate vision and additional established targets.
• Utilized collaborative leadership to cultivate an environment based on staff empowerment and employee self-sufficiency; managed hiring department operations to attract and retain top talent.
Key Projects to Credit:
• mCommerce Project
• Bulk-SMS Project
• CRM (Sales Lead, Task Management) Project
• Embedded Payment Terminals Project
• KIOSK Payment Project
• Call Center Project, implementation of CISCO IPCC
• IP Telephony Project, Implementation of CISCO Call Manager
• Payment Automation Project
• Integration Middleware
Key Responsibilities:
• Identified business user data needs and prevailing challenges; recommended areas of concern and improvements to drive consistent improvement in productivity and performance.
• Reviewed and enhanced system requirements, specifications, process and policies to secure high impact solutions; led R&D efforts to enable efficiency in development and improved cost control.
• Developed business, data and functional requirements for users; participated in team and user meetings to deliver presentations, demos, and exchange feedback on targeted outcomes.
• Led solution testing to facilitate prompt identification and resolution of errors; provided direction to the development team to confirm alignment of technology solutions with operational needs.
• Monitored adherence to project deadlines and schedules for optimized resource allocation and scope fulfillment.
• Handled vendor management to build sustainable long term relationships; streamlined agreement negotiation, finalization and procurement.
• Applied proficiency in application programming, database and system design to drive business transformation.
• Supported Internet, Intranet, Extranet and client/server architectures to cater to evolving business priorities.
• Applied strong fluency in legacy and web-based systems interfacing to fortify integration architecture functions.
Technology Summary:
• Logical Databases
• .Net Programming Language
• Object Oriented Code Structuring using .Net
• SOAP and XML Web Services Programming
• Relational Database Management System
• Client Server and Internet Systems Architectures
• Complex Database Concepts and Database Designs Techniques
Key Responsibilities:
• Developed and implemented work plans and task schedules to drive performance improvements and change management.
• Applied proficiency in various design methodologies and object oriented environments.
• Created well structured reusable learning objects to meet organizational objectives.
• Prepared XML Schemas to support various data types, secure data communication and conversion needs.
• Developed understanding of various programming languages' application usage.
• Designed and coded detailed technical solutions to aid business capabilities; identified and and resolved system deficiencies.
• Enabled successful communication of complex and confidential information.
• Communicated and enforced coding standards in order to remain current.
• Delivered information presentations; served as a liaison to team and clients in meetings to ensure high quality service provision, fulfillment of task schedules, budgetary goals, and exemplary team management.
Key Projects to Credit:
*BIM - Batelco Integration Middleware
• Oracle CRM Integration: Analysis/ Design API/ Develop API/ Implement API on BIM
Technology Summary: .Net web services, BIM
• Call Center and IVR Integration: Analysis/ Design API/ Develop API/ Implement API on BIM
Technology Summary: .Net web services, BIM
• Banks Integration with Batelco system: Analysis/ Design API/ Develop API/ Implement API on BIM
Technology Summary: .Net web services, BIM
• Implementation of Oracle CRM: Analysis of Integration Requirements and Data Cleansing/ Design API/ Design Data Cleansing Programs/ Develop API and Data Cleansing Programs/ Implement API on BIM
Technology Summary: .Net web services, .Net VB.NET, BIM
• Implementation of Billing System: Analysis of Integration Requirements and Data Cleansing/ Design API and Data Cleansing Programs/ Develop API and Data Cleansing Programs/ Implement API on BIM
Technology Summary: .Net web services, .Net VB.NET, BIM
• Batelco Integration Middleware (BIM): Analysis, Design/ Develop MW API layer/ Develop Broker Layer using BizTalk/ Implementation of all Components
Technology Summary: .Net web services, MS SQL, MSMQ, MsBiztalk, IBM MQ Series, Oracle DB
• : Analysis Design, Develop and Implement Portal/ Analysis, Design, Develop and implement Integration API
Technology Summary: .Net web services, ASPX, MS SQL, BIM
• Batelco Dataset (CICS Centralized Customer Profiles and Metadata Repository): Analysis/ Design/ Develop/ Database
Technology Summary: ASPX/ASP, Oracle DB, VB.Net
Other Professional Experience:
• Technology Solution Architect
• IP Telephony/VoIP Solution Architect
• Contact Center (IVR, ACD and CTI) Solution Architect
• Carrier level VoIP interconnect and product development
• OSS/BSS Solution Architect
• Research & Development:
Various products based on Asterisk Unified Communication System (Asterisk is an open source communication framework to develop enterprise and carrier grade communication platforms: www.asterisk.org)
Key Systems Developed:
• Contact Center System: Inbound / Outbound/ Campaign Management/ Automatic Call Distribution
- Automated Paging & Announcement System
- Centralized access control system
- Mobile based PABX & Contact Center
• Oman:
- National Records and Archives Authority (NRAA) - (IPT)
- Royal Philharmonic Orchestra (IPT)
- Royal Guard of Oman (IPT)
- Royal Court Affairs (IPT)
• Bahrain:
- Bahrain Credit Financial Company (BCFC) (IPT & Contact Center)
- Medgulf Insurance Company) (IPT & Contact Center)
- 6 Pence Group (IPT & Contact Center)
- Ithmaar Bank (IPT & Contact Center)
- Ministry of Justice (IPT & Contact Center)
- Ibn Nafees Hospital (IPT)
- Leaders International (Contact Center)
• Integration Middle Ware
Architected and Developed Integration layer based on .Net Windows Communication Foundation (WCF) and MS BizTalk for telecommunication. Currently used by Batelco, and is branded under the name of Batelco Data Hub (Batelco is a local telecommunication company; www.batelco.com)
Key Certifications: • (In Progress): Project Management Professional Certification; New Horizon Institute • 2004: Asterisk Certified • 2004: Oracle Data warehouse Certification; Oracle Training Center • 2004: Oracle Discoverer Certification; Oracle Training Center • 2004: Cisco CIPT Certification; Synergy • 2004: Cisco IPCCT Certification; Synergy Key Trainings: • 2003: Oracle Service Fulfilment Manager; Oracle Training Center • 2003: 11i Use CRM Application Foundation; Oracle Training Center • 2003: 11i Oracle Workflow; Oracle Training Center • 2003: Oracle 9i Develop with PL/SQL; FASTTRACK • 2003: Oracle 9i Program with PL/SQL; FASTTRACK • 2002: Unix Fundamentals; NIIT • 2002: Unix Shell Programming; NIIT • 2002: Unix Administration; NIIT • 2001: IBM MQ & MQSI Series; GBM Core Technical Competencies: • MS Visual Studio .Net: VB, C#, XML Web Services, Windows and Web Applications • Visual Studio B 6.0, VB Project, VB DLL Projects (COM+), Visual Interdev • MS BizTalk Server • MS Exchange Server • MS Share Point Portal Server • MS ISA Server • MS SQL 2000 Server • MSMQ • Windows Host Shell Scripting • Crystal Reports/Web Enabled Reports • Oracle DB, SQL, PL SQL, DBA • IBM MQ & MQSI Series • Unix Shell Scripting • SOAP • XML • MS Office • MS Projects • CISCO IPCC Implementation and Configuration • CISCO Call Manager Implementation and Configuration • CISCO IP IVR Implementation • Asterisk IP PABX