Bayan AlHussaini, Operation Executive

Bayan AlHussaini

Operation Executive

DB Schenker Saudi Arabia LLC

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Business Administration, concentration (Finance)
Experience
7 years, 10 months

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Work Experience

Total years of experience :7 years, 10 months

Operation Executive at DB Schenker Saudi Arabia LLC
  • Saudi Arabia - Riyadh
  • January 2014 to June 2018

Reporting to - Operation Manager


• Responsibilities:

1) CFR Shipments
a. Following up for the DO.
b. Sending pre-alerts to the customer.

2) Invoicing
a. Generating invoices for CFR, clearance and collect shipments based on the quotations provided.

3) File Maintenance
a. Opening of files using ProCarS.
b. Making sure the TNT is updated in a proper manner.
c. Cost booking based on the vendor invoices.
d. Keeping reserves if required.
e. Closing of the files in a proper manner.

4) DAP / DDP shipments

Call Center Operator at MAF Dalkia
  • Saudi Arabia - Riyadh
  • November 2012 to November 2013

Reporting to - Operation Executive

• Responsibilities:

 Respond to customer inquiries
 Research required information using available resources
 Handle and resolve customer complaints
 Process orders, forms and applications
 Identify and escalate priority issues
 Route calls to appropriate resource
 Follow up customer calls where necessary
 Complete call logs
 Produce call reports

Customer Service Assistant at Arab National Bank
  • Saudi Arabia - Riyadh
  • January 2011 to January 2012

Reporting to - The Bank Customer Service

Responsibilities:

 Provide high customer service in a friendly and knowledgeable manner.
 Refer customers to the appropriate staff.
 Maintain a general knowledge of the bank’s common products and services.
 Ensure all customers are satisfied with the services provided.
 Assist in document needed to open new accounts for customers

Education

Bachelor's degree, Business Administration, concentration (Finance)
  • at Al Yamamah College
  • January 2012

...

Specialties & Skills

Microsoft Office
Computer (Microsoft Office)
International Computer Driving License ICDL (Certificate)
Saudi Interlink Language Centre (English Language Diploma)
Excel for Financial Modeling

Languages

English
Expert
Arabic
Expert

Training and Certifications

English Language Diploma (Saudi Interlink language Center) (Certificate)
Date Attended:
June 2009
International Computer Driving License Certificate (ICDL) (Certificate)