Spécialiste Sénior Reporting
ooredoo
Total years of experience :17 years, 2 Months
Specialist Senior Reporting since 10/2010 in Customer Care and interface with Data Werehouse, I use the SQL and the Business Object, I'm mostly editing reports Business Object.
Assist the Chief of service in the reporting activities within the management of customer service.
Develop and implement a metric system in the direction of customer care.
Play the role of correspondent reporting with other services management.
Produce daily reports on the performance of customer service departments.
Generate weekly and monthly reports and analyze them.
Automate Service reports as needed or opportunities.
Provide reports on demand and ensure the accuracy of data produced.
Advise and guide data requests.
Identify opportunities for improvement and ensure the proper functioning of the working methods.
Make appropriate recommendations and propose new ways of reporting.
Ensure communication on the implementation of the measurement system.
Measuring satisfaction linked to deliverables and maximize the time.
Controlling processes and working tools.
Support the team in the use of tools and processes.
Teamwork:
Collaborate with other team members to achieve the objectives.
Share information voluntarily, his knowledge and experience.
Ensure team reporting support in the analysis of schedules.
Alert the planning team on the data, or dysfunctional ways of improvement observed.
Specific job-related:
Develop and update reports and other files and Monitoring.
Participate in the design, implementation, development of tools for analysis and reporting.
Develop relationships and anticipate customer needs.
Provide knowledge and skills included in course in the ways of appropriate educational techniques.
Make sure to measure satisfaction linked to deliverables and maximize the time.
Identify and analyze the various signs demanding a revision or review reports.
Specialist Reporting since January 2008 in Customer Care and interface with Data Werehouse, Develop and update reports and other files and Monitoring.
Participate in the design, implementation, development of tools for analysis and reporting.
Develop relationships and anticipate customer needs.
Provide knowledge and skills included in course in the ways of appropriate educational techniques.
Make sure to measure satisfaction linked to deliverables and maximize the time.
Identify and analyze the various signs demanding a revision or review reports.
Analyst Reporting, I had a mission editing all kinds of reports of call center, the tool I used is mainly the SQL
Application Engineer in Computer, Computer Science .