Client Relations Manager
WIA
Total years of experience :7 years, 2 Months
Handling clients’ accounts and enhancing business relationships.
Planning and developing client focused retention programs, price revision and quality surveys.
Facilitating the delivery of services to the customer, mediating incident resolution and determining appropriate course of action within a minimum response time.
Leading the customer support department and coordinating employee activities.
Compiling essential data from different departments and creating a customer database from it so as to manage clients more efficiently.
Achieving sales targets, and generating new leads.
Responsible for designing creative campaigns, promoting the corporate image and marketing the company’s products.
Responsible for the promotion and marketing of IT products like Samsung, HP, Microsoft, Logitech, Toshiba and eScan in East Africa.
Responsible for customer relations management, website management and claims management.
Designing, implementing and monitoring marketing strategies in the East Africa region.
Responsible for the planning, implementation, monitoring and production of periodic performance reports in each promotion project undertaken.
Responsible for creating the materials, designs and creatives to advertise the products and the company.
Compiling general market data, finding trends and analyzing target markets for new business opportunities.
Visiting corporate clients and managing key relationships.
Organizing commercial events, training sessions, and press releases.
Distribution, Marketing, Advertising and Ad space selling of the UNESCO magazine.
Was responsible for optimum distribution and circulation of the magazine to the managing directors and decision makers in both the private and public sector establishments.
Was responsible for achieving the sales targets for ad space selling month on month.
Responsible for finding the right clients and market segment to sell them the magazine ad space.
Achieving targets consecutively.
Organizing and giving support at national and international commercial events and conferences.
MSC in Psychology.
English Advanced Diploma. Scholarship awarded by Catalan Government.
