Beneesh Koyilath

Senior Technical Support Engineer at IMTAC LLC

• Oman - Muscat
• My current job since December 2008

• Responsible for design, configure and managing IT Infrastructure which include HP servers, storages, backup and recovery software’s (HP Data Protector, Symantec Netbackup, backup excec, VEEAM ), Tape libraries .
• Responsible for coordinating and assigning task to junior engineers based on the customer calls.

System Support Professional at Ministry of Health Oman

• Oman - Muscat
• May 2007 to November 2008

• Be responsible for managing the IT system to meet strategic goals.
• Installation, commissioning, up-gradation, and maintenance of new server with required RAID level and network teaming. Troubleshoot of any HW & SW related problems.
• Responsible for provide Online / Onsite technical support to Helpdesk. Also Co-ordinate with system vendor for online help or indent the faulty parts (if required).
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
• Coordinate with remote site engineers for smooth running of Domain activities (Laptop/Desktop/Server).
• Co-ordination with vendors / suppliers for any business critical hardware or application issue

System Coordinator at Milma Calicut Diary

• India
• July 2005 to April 2007

System Administrator at Radiant Technologies

• India - Bengaluru
• July 2003 to June 2005

With SRM Systems and Software Ltd, Bangalore, SRM provides expert services and support in implementing & support in Multi-tier Application like Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM) and Enterprise Information Systems (EIS) based products etc

Coordinated and ensured uninterrupted day to day computer based functioning of the Company. Ensured the security of data and software by preventing virus infection through proper installation, Maitenance and updating of necessary Anti Virus Software Solution.

Responsible For the Startup, Shut down and Proper Maintenance of Windows 2000 Server.Regular Observation of Different utility Programs, which were available on the Server.