Travel & Tours Consultant
Tour Africa Safaris Ltd Nairobi
Total years of experience :20 years, 6 months
April 2012 to current Tour Africa Safaris Ltd Nairobi.
October 2011-April 2012 Tour Africa Safaris Ltd as the
Manager Mombasa; running the operations of the charter: Thomas Cook Northern Europe.
Provided service to the clients in various hotels. Mainly looking after the customer needs, complaints handling, regulated health and safety requirements in the hotels, Vehicles transporting tourist and promoted and advised tourists on excursions to go on. I won international recognition in the category of obsessed with customer care. Traveled to London for this Award presentation.
June 2009 -September 2011 Abercrombie and Kent (A&K)
Mombasa as Resort Representative with: Thomas Cook UK.
October 2008 till May 2009 Manager with Tour Africa Safaris
Ltd -Mombasa running the operations of the charter: My Travel
Northern Europe.
November 2006 - July 2007 worked for Rhino Safaris Ltd as
Holiday Representative with: My Travel UK.
December 2004 - April 2006 worked for Wild Spaces (K) as operations Manager.
Over saw the general operations of the Company. Made quotations and Itineraries for the Tourist. Handled clients complaints and negotiated with the suppliers on good rates to be extended to the Company.
October 1991- November 2003 joined United Touring Company
(UTC) in the following positions; tour Guide; Customer Service
Representative; Customer Service Supervisor; tours officer and
Hotel Representative with: First Choice.
Performed duties such as Tour Guiding, Airport duties, Reservations and became the Customer Service Supervisor.
March 1991 - September 1991: Industrial attachment with
United Touring Company (UTC) coast.
Kenya Utalii College; Nairobi 1989-1991 Associated Diploma in Tour Guiding and Administration. 2
Lelmokwo / Wareng High School 1987 - 1988 KACE-Kenya Advanced Certificate of Education.
Kaptel Secondary School 1985 - 1986 KCSE-Kenya Certificate of Secondary Education.
Likuyani Secondary School 1982 - 1984
Seregeya Primary School 1976 - 1982 CPE -Certificate of Primary Education.