Beverly Ann Verdeflor, Owner

Beverly Ann Verdeflor

Owner

Whirl n Twirl Laundry Services

Lieu
Philippines
Éducation
Diplôme, Basic Information Technology
Expérience
17 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :17 years, 4 Mois

Owner à Whirl n Twirl Laundry Services
  • Philippines
  • Je travaille ici depuis janvier 2012

 Prepare and manage laundry store’s budgets.
 Supervise the activities of workers engaged in examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required.
 Interview, select, and train laundry dry cleaning and supervisory personnel.
 Plan, develop, and implement laundry and dry cleaning safety and security programs and activities.
 Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
 Review invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.
 Manages store where customers deliver and call for articles to be cleaned, laundered, and pressed and keeps records of same.

Blilling Clerk/Receptionist à dr. sulaiman al habib medical group (hmg)
  • Arabie Saoudite - Riyad
  • décembre 2007 à mars 2010

 Responsible for coding and entering medical records, communicating with insurance companies and billing patients.
 Responsible in discharging patients.
 Responsible in receiving payables from patients.
 Serves as primary contact for persons seeking appointments with the manager, arranging such appointments to avoid unnecessary interruptions to manager’s schedule and referring visitors or telephone callers to subordinate personnel as necessary.
 Assists with the maintenance of departmental correspondence files and other records as required;
 Handles routine queries personally.
 Utilizes computers for variety of office activities.
 Provides routine information from records to other organizational units as requested.
 Prepares and consolidates departmental reports.
 Types reports and correspondence as required;

Call Center Agent à E-PLDT Ventus
  • Philippines
  • février 2007 à novembre 2007

΅ Courteously answers incoming calls to the WIC Call Center following guidelines for telephone etiquette and positive customer service;

΅ Makes appointments in the data base system for new or rescheduled clients according to policies and procedures;
΅ Handles all client calls with a positive and service-oriented attitude.
΅ Interacts with internal customers in a positive and service-oriented manner.
΅ Types reports and similar documents for presentation or circulation as required;
΅ Maintains records of technical information, extracted or complete according to a prescribed filing system;
΅ Completes required forms and reports for efficient and organized operation of Call Center.
΅ Continuously seeks out ways to improve client services and Program quality.
΅ Maintains confidentiality of information and correspondence
΅ Observes client confidentiality at all times.

Pre-School Teacher’s Aid à Le’cole Pre-school
  • Philippines
  • juin 2004 à mars 2005

΅ Perform clerical tasks, including filing student records, typing, taking attendance, making copies of tests and other instructional paperwork, checking/grading tests and homework, distributing classroom-related materials and setting up bulletin boards.
΅ Perform housekeeping tasks in the classroom.
΅ Help the teacher establish order.
΅ Accompany and supervise students going on bathroom breaks and to the library, P.E. class, recess and other activities. This affords the classroom teacher extra time to grade papers or write lesson plans.
΅ Assist the teacher on an instructional level..
΅ Attend faculty meetings.

Personal Secretary à Office of Hon. Nonong Verdeflor
  • Philippines
  • juin 1998 à mai 1999

΅ Prepare and manage correspondence, reports and documents.
΅ Organize and coordinate meetings, conferences, travel arrangements.
΅ Implement and maintain office systems.
΅ Maintain schedules and calendars.
΅ Arrange and confirm appointments.
΅ Organize internal and external events.
΅ Handle incoming mail and other material.
΅ Communicate verbally and in writing to answer inquiries and provide information.
΅ Operate office equipment
΅ Manage office space

Éducation

Diplôme, Basic Information Technology
  • à IBM Computer School
  • février 2004
Etudes secondaires ou équivalent, Bachelor of Science in Hospitality Management
  • à University of St. La Salle Bacolod
  • mars 2003

Specialties & Skills

Microsoft Office
Internet Basic
Typing and encoding
Medical Billing
Microsoft Office XP
 Can speak, read and write excellent English
 Skill in answering a telephone in a pleasant and helpful manner.
Typing and Encoding
 Internet Basics
 Knowledge of computer programs.
 Can deal with different kinds of people
 Knowledge of medical billing/collection practices.
 Can follow instruction
 Can work with supervision
 Can operate applications:  Microsoft Windows XP  Microsoft Word 2000 and 2007

Langues

Anglais
Moyen
Arabe
Débutant
Filipino
Expert