Retail Brand Coordinator
RSH ME LLC
Total years of experience :20 years, 3 months
Brand/Product Development, Planning & Buying, Retail and Merchandising. Monitoring and analyzing business performance vis-vis business goals (awareness, share, consumer diagnostics, profitability, market trends etc.) and the competition. Building strategies to drive the company profitability. Manage all the Retail store Operations, including proper product allocations and replenishment in stores. Analytical Thinking, Team Leadership & Motivation & Training Creating and executing engaging social media content, and analyzing new social marketing strategies. Supporting eCommerce websites in product planning and buying, marketing, and product delivery.
Involved in direct marketing, supporting the events team, ensuring smooth customer experience across the group's luxury, retail and automotive portfolio.
Assisting the CRM Manager in day to day direct marketing campaigns, championing the mystery shopping projects and involved as a support staff for all the events held across the brand portfolio.
Job involved ensuring daily branch operations met with standardized customer experiences. Solving day to day issues with the upkeep of branches. Ensuring all current and new marketing developments were carried out smoothly in the branches.
Ensuring corporate customer accounts were opened smoothly with as little hindrance as possibly complying with the global standards. Was in charge of multinational non banking financial organizations.
Acted as a one point contact for a sector of customers across HSBC globally.
Acted as a one point contact for multinational clients dealing with their day to day issues in cash management. Ensured clients transition from older ebanking systems to newer systems was problem free.
Was a trade champion, ans ensured high level of customer service and retention for all HSBC trade banking customers.
Managed the customer desk, assisting customers to solve their personal loan payment issues. Also co-ordinated with different departments to get new customers on board.
currently pursuing the Professional Certification in Marketing.
Awarded a diploma in event managment and innovative marketing. During this time have gained experience in various events. Final event project was awarded second best.
Awarderd BA Hons in Business Administration with a major in Marketing
