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    Bilal Stelljes

    Front Desk Supervisor
    Keystone Lodge Hotel
    Location:
    Qatar - Doha
    Education:
    Master's degree, ACCA
    Experience:
    2 years, 8 months

    Work Experience

    What's your work experience? Your experience is one of the most important sections in a CV.
    List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
    Add Experience

    Front Desk Supervisor

    at Keystone Lodge Hotel
    November 2009
    To August 2010
    United States
    11/11/09- 08/31/10 Keystone Lodge Hotel Colorado, U.S.A.
    Front Desk Supervisor
    • Ensuring accurate checking in and checking out of guests
    • Ensuring 5 Star hotel standards being applied
    • Solving customer complaints effectively
    • Ensuring smooth communication between departments

    Rooms Division Manager

    at Stenden Hotel
    September 2008
    To November 2008
    Netherlands
    03/09/08- 01/11/08 Stenden Hotel Leeuwarden, Netherlands
    Rooms Division Manager
    • Making decisions about which room rate to sell at • Ensuring minimum quality standards of rooms
    • Making decisions about creating and/or editing packages
    • Forecasting future room sales

    Resident Centre Supervisor

    at Doha Asian Games Organizing Committee
    September 2006
    To December 2006
    Qatar - Doha
    04/09/06 - 31/12/06 Doha Asian Games Organizing Committee
    Resident Centre Supervisor
    • Receiving guests and ensuring their stay is a pleasant one
    • Responding to any requests or questions any guests may have
    • Following up on requests and maintenance issues
    • Supervising assistants to ensure good customer service is provided
    • Providing the athletes with a home away from home

    Logistics Co-coordinator

    at Rohde & Liesenfeld
    July 2006
    To August 2006
    Qatar
    05/07/06 - 02/08/06 Rohde & Liesenfeld Doha, Qatar
    Logistics Co-coordinator
    • Verification of documents (invoices, packing lists, certificates)
    • Calling overseas to confirm and verify shipment dates
    • Following up on orders

    Extra years of experience not listed above:  1 Years, 5 Months   

    Education

    What's your educational background?
    Let employers know more about your education; remember, be clear and concise.

    Master's degree, ACCA

    at London School of Business and Finance
    London, United Kingdom
    Grade: 3.0
    July 2012
    2011- July 2012 London School of Business and Finance London, U.K.
    ACCA Student (Association of Certified Chartered Accountants)
    * Passed 10/14 exams
    * Completed Professional Ethics Module

    Bachelor's degree, Hotel Management

    at CHN University
    Leeuwarden, Netherlands
    Grade: 3.5
    January 2009
    2008- 2009 CHN University Leeuwarden, Netherlands
    Short track student
    * Passed Planning/Controlling module (2nd year)
    * Passed Strategic Hospitality Operations/theory (3rd year)
    * Passed Real Estate Principles and Development Minor (3rd year)

    Bachelor's degree, Hotel Management

    at CHN University
    Qatar - Doha
    Grade: 4.0
    January 2007
    2005-2007 CHN University Doha, Qatar
    Student of International Hospitality Management
    * 1st Year complete: All 'A' grades
    * 2nd Year complete (2 modules)
    * 3rd Year complete (2 modules)
    * Internship (4 months at Asian Games) complete

    High school or equivalent, A LEVELS

    at Qatar International School
    Qatar - Doha
    January 2005
    2003-2005 Qatar International School Doha, Qatar
    Diplomas obtained:
    * 9 IGCSE's * 2 AS levels

    High school or equivalent, IGCSE (6TH STANDARD)

    at International School of Singapore
    Qatar - Doha
    January 2003
    1996- 2003 International School of Singapore Singapore
    * High school

    Languages

    Do you speak more than one language?
    For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
    Arabic
    Beginner
    English
    Expert
    French
    Intermediate
    Thai
    Intermediate

    Training And Certifications

    Real Estate Management Training
    Certificate
    Issued in: February 2009 Valid Until: - June 2009
    Stephen Covey Leadership
    Certificate
    Issued in: September 2008 Valid Until: - December 2008