Operations Manager
CARE for Buildings & Cities Cleaning Co.
Total years of experience :18 years, 1 Months
Monitor receivables, services contracts & OPEX - - Setup operational policies and procedures meeting corporate requirement. Kuwait Monitor all projects and different types of services along with the project managers and assistant managers. - - - - Liaise with all departments (HR, Procurement & Finance) Oversee workshop maintenance related works. Manage clients’ relationships and resolve conflicts if any. Reporting operational & financial performance regularly.
- Monitor service requests and ensures the responsiveness of the maintenance staff.
- Monitor contractor’s performance performing services at properties.
- Manage Tenant's relationships and resolve conflicts if any.
- Setup operational policies and procedures meeting corporate requirements.
Monitor receivables, Services Contracts & OPEX.
Setup operational policies and procedures meeting corporate requirements.
Monitor all projects and different types of services along with the project managers
and assistant mangers
Liaise with all departments (Finance, HR, and Procurement)
Oversee workshop maintenance related issues
Monitor receivables, operating expenses, lease aging of company’s portfolio.
Handle leasing and supervise maintenance & project development and handle tenants’ issues. Monitor service requests and ensure the responsiveness of the maintenance staff.
Monitor contractor’s performance performing services and facilities at properties.
Prepare various reports such as move-in & move-out reports, market rent analysis reports, rent collection & delinquency reports and cash flow reports.
Communicate effectively with tenants, and on-site Associates.
Accomplish financial objectives by collecting rents; paying bills; forecasting requirements; preparing Cash Flow; scheduling expenditures; analyzing variances.
Reporting Operational & Financial performance regularly.
Manage Tenants relationships and resolve conflicts if any.
Handle IT daily operations & supervised implementation of real estate application.
• Handled real estate application (Oracle based) as part of ERP implementation: Prepared user guidelines, designed diagrams using Visio and educated end users, supporting skill level from beginner to expert.
• Managed a portfolio of 16 properties and addressed all tenants’ issues.
• Monitored account receivables / rent collection, operating expenses and daily operations.
• Prepared various reports such as Rent collection report, Operating expense reports, Legal reports, Vacancy reports, Budgeting, Move-In-Out reports.
• Helped in renting, marketing, making lease agreements and supervised maintenance.
• Created & designed IT departmental manual and improved the overall IT policies, standards & procedures and assured the compliance of systems and users.
• Installed & configured LANs (Components & Client / Server Software).
• Windows active directory configuration & administration and applying appropriate security policies and Group Policy Objects (GPOs).
• Assisted in the inventory management and purchase of software licenses, software, hardware, and other IT supplies.
• Collaborated with the global team to resolve IT support issues.
• Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
• Handled user accounts, permissions and assisted users in resolving their experienced problems.
• Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Prepared real estate correspondences, legal documents & contracts from rough draft.
• Direct support to the Operations Manager in the daily operations issues such as gathering requested data on short notice such as lease terms and conditions, maintenance status and others.
• Installed & configured network (components & client / server software).
• Prepared and presented technical proposals for clients.
• Troubleshoot and resolved issues escalated from clients with an excellent success rate.
• Resolved computer-, printer-, network problems and issues.
Worked within a team in the project of Ministry of Interior (MOI - Service Centers Department), that provide Nationality-, Immigration-, and Traffic- related services and applications.
• Installed & Configured Networks - LANs (Components & Client / Server Software).
• Resolved network-, computer-, and printer- related issues.
• Resolved problems experienced by end users, and educated end users, supporting skill levels ranging from beginner to expert.
• Dealt with Host Front (Web-to-Host connectivity software), RIO (PC-to-Mainframe connectivity software), Microsoft SNA (System Network Architecture) client / server and Terminals.
• Designed network maps (using MS Visio) & Document problems resolution.
• Supervised & trained staff.