Binoj Kumar.V, Assistant General Manager-Operations & Marketing

Binoj Kumar.V

Assistant General Manager-Operations & Marketing

Aitia Infotech PVT Ltd

Location
India
Education
Bachelor's degree, electronics& Communication
Experience
8 years, 5 months

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Work Experience

Total years of experience :8 years, 5 months

Assistant General Manager-Operations & Marketing at Aitia Infotech PVT Ltd
  • India
  • November 2009 to February 2014

Roles & Responsibilities:
• Responsible for the overall business development of the organization in Cochin, Bengaluru, Chennai.
• Identifying prospective clients for Outsourcing business.
• Negotiation & closure of deals for prospective clients.
• Post closure of deal, process transition & handover of process to Operations team.
• Monthly monitoring & Operations review of the processes.

Manager-Operations and Marketing at Oxus Infotech PVT Ltd
  • India
  • May 2006 to October 2009

Roles & Responsibilities:
• Responsible for the daily call centre operations of the process.
• Maintaining & delivering the SLA’s of the process.
• Conducting client presentations & reviews of the call centre process
• Performance appraisal & reviews of the processes.

Front Office Executive at InfoTech Solutions Pvt Ltd
  • India
  • April 2005 to October 2005

InfoTech Solutions Pvt Ltd. April 2005 - October 2005
Front Office Executive.

Responsibilities: • Dealing with the walk in customers to the office for their complaints and queries.
• Handling irate customers and escalating mails to the concerned department.
• Creating and presenting the reports as per the clients requirement.
• Scheduling the meetings and sending mails to the concerned departments.


COMPUTERS
• Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
• Practiced Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7

Education

Bachelor's degree, electronics& Communication
  • at Anna University
  • January 2005

• B.E (electronics& Communication) under Anna University (2001-2005) (65%) • +2 in Science batch under Board of HSE.

Specialties & Skills

MS Office tools
Windows XP Professional
Microsoft Windows
Humanresource Management
Training And Quality
ALL SALES
MS office
CLIENT Relationship
COLLECTION
CUSTOMER SERVICE
OPERATIONS
PROBLEM RESOLUTION
QUALITY ASSURANCE
SALES TEAM
Customer Service
Management Skills
Business Development
Windows 7
Desktop and Laptop troubleshooting for windows

Languages

Hindi
Expert
English
Expert
Tamil
Intermediate
Malayalam
Expert

Hobbies

  • Playing Chess,Internet Surfing,Travelling,Driving
    • Got the 1st Outsourcing Call Centre business for the organization. • Within one year of service, contributed 0.5 million to the organization’s top line. • Consistent performance in terms in Business Development, process excellence & cross vertical sales. • Contribution of 80% to the overall top line year on year. • Cross verticals business from BFSI, FMCG, Telecom, Government, ITES etc.