Assistant General Manager-Operations & Marketing
Aitia Infotech PVT Ltd
Total years of experience :8 years, 5 months
Roles & Responsibilities:
• Responsible for the overall business development of the organization in Cochin, Bengaluru, Chennai.
• Identifying prospective clients for Outsourcing business.
• Negotiation & closure of deals for prospective clients.
• Post closure of deal, process transition & handover of process to Operations team.
• Monthly monitoring & Operations review of the processes.
Roles & Responsibilities:
• Responsible for the daily call centre operations of the process.
• Maintaining & delivering the SLA’s of the process.
• Conducting client presentations & reviews of the call centre process
• Performance appraisal & reviews of the processes.
InfoTech Solutions Pvt Ltd. April 2005 - October 2005
Front Office Executive.
Responsibilities: • Dealing with the walk in customers to the office for their complaints and queries.
• Handling irate customers and escalating mails to the concerned department.
• Creating and presenting the reports as per the clients requirement.
• Scheduling the meetings and sending mails to the concerned departments.
COMPUTERS
• Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
• Practiced Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7
• B.E (electronics& Communication) under Anna University (2001-2005) (65%) • +2 in Science batch under Board of HSE.