Resident Engineer
Focuz Computers
Total years of experience :16 years, 10 Months
Resident Engineer (NABARD, Kerala Regional Office, Trivandrum)
* Manage the operation of NABARD's workgroup computing environment which includes an IBM X Series Server and 130 branded desktop computers (Lenovo & HP)
* Assisted in the design and administration of NABARD's LAN and WAN networks.
* Maintenance of Network, Server, Desktop Systems, Laptops and other peripherals.
* Analyze, track software and hardware matters of significance pertaining to network issues.
* Responsible for Proxy Server installation, configuration and administration (Redhat)
* Configuration, Repair and Maintenance of printers, both network and local.
* Installation and maintenance of different operational softwares of NABARD
* Developed and updated the NABARD's local intranet website.
* Maintain data back-up of crucial data of all departments
* Updating Operating system patches
* Log warranty calls and do follow-ups when required.
Customer Care Executive in Call Centre (Idea Cellular)
* Attend customer inquiries
* Handle and resolve customer complaints
* Identify and escalate priority issues
Leela Electronics, Cochin, Kerala
Desktop Service Engineer (Field Support)
* Interact with the clients to resolve the queries, issues and problems.
* Installing desktop computers, hardware, software and peripheral devices
* Installation of motherboards, sound & video cards, modems, LAN cards etc.
* Provided Field support for PC and printer.
* Diploma (3 Year in Computer Hardware Maintenance) GPTC Chelakkara, Thrissur (2007), State Board of Technical Examinations, Govt. of Kerala
Higher Secondary, GHSS Pattikkad, Thrissur (2004), Board of Higher Secondary Examination, Govt. of Kerala.
SSLC K.A.U High School, Vellanikkara, Thrissur (2002), State Board of Secondary Examination, Govt. of Kerala