Bouchaib Harakat, EXAMINATIONS SERVICES MANGER

Bouchaib Harakat

EXAMINATIONS SERVICES MANGER

THE BRITISH COUNCIL

Location
Saudi Arabia - Dammam
Education
Master's degree, APPLIED LINGUISTICS
Experience
17 years, 7 months

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Work Experience

Total years of experience :17 years, 7 months

EXAMINATIONS SERVICES MANGER at THE BRITISH COUNCIL
  • Saudi Arabia - Eastern Province
  • November 1992 to September 2005

Managing ELC center: Planning, implementing and offering English language teaching services to individuals and companies: http://www.proenglish.edu.sa.

I was the first person employed at this institution. Although we had excellent premises and some teachers available to teach during evening classes. I had difficult time to manage customers in person and callers. Add to that, the registration periods. That lasted more 4 months until we could get a receptionist and an assistant.

Delivering English curriculum and training teachers according to Cambridge Regional College recommendations (http://www.camre.ac.uk/) through a Franchise agreement.

• Won a contract winning with Al Subaii Real Estate Group. HR at al Subai needed us to monitor their staff performance and attendance on a daily basis. That involved a lot of paperwork and emails. We did it. We did not have a choice because that was the first contract won and we needed to start generating some income to ease the pressure on costs
• We were able to collect huge contacts database .

• Recruiting Local teachers instead of international ones, I had to train these teachers to deal with customers either on face to face basis or by telephone. We could make use of them during advert period
• Designing brochures and leaflets instead of using Marketing agencies. That saves us money. The digital source of brochures were usually being changed to better format whenever we advert
• Paying personal visits to Key contacts who held higher positions and promoted our tailored made courses for companies: the visits were actually time consuming, we had to work extra hours to do the admin
.
• Annual internal exhibitions were being organized to promote new courses: we had to invite current customers and potential onces to present new services. We had to make use of that event to evaluate our courses from the clients's points of view.

• Designing ProEnglish Site in Enlgish and in Arabic ( www.ProEnglish.com)

Education

Master's degree, APPLIED LINGUISTICS
  • at CENTRAL LANCASHIRE UNIVERSITY
  • August 1999
Bachelor's degree, Economics
  • at King Hassan II university
  • July 1999
High school or equivalent, EXPERIMENTAL SCIENCES
  • at IBN ABBAD HIGH SCHOOL
  • September 1987

Specialties & Skills

Pressure
Attendance
Applied Linguistics
Economics
Brochures
EDUCATION ADVISING

Languages

Arabic
Expert
English
Expert
French
Expert

Memberships

UK trade and Investement
  • Promoting awareness on British Trade and Investement
  • June 2005
Cambridge Regional Community
  • Promoting Education and developmentt
  • November 2007

Training and Certifications

FCE (Certificate)
Date Attended:
September 1992
Valid Until:
June 1993
presentation skills (Certificate)
Date Attended:
March 1996
Valid Until:
April 1996
CELTA (Certificate)
Date Attended:
July 2007
Valid Until:
July 2007