Boules Beshay, Desk Side support

Boules Beshay

Desk Side support

Bechtel Corporation

Location
Egypt - Alexandria
Education
Diploma, Information Technology
Experience
5 years, 11 months

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Work Experience

Total years of experience :5 years, 11 months

Desk Side support at Bechtel Corporation
  • Egypt - Cairo
  • February 2012 to April 2015

Experienced in supporting end users, troubleshooting network, Windows operating systems’, Microsoft Office, vendor and proprietary applications’ and telecommunication systems’ errors. Also experienced in system and software implementations, installations and upgrades, testing and user training, serving as the single-point contact for system and user errors and deficiencies. Career reflects hard work, reliability, competence and confidence underscored by personal commitment and performance.

HelpDesk at Kraft Foods
  • Egypt - Cairo
  • November 2012 to January 2013

Desk side support

HelpDesk at Nissan motors egypt
  • Egypt - Cairo
  • August 2011 to October 2012

Desk side support

Technical support at oasis tours
  • Egypt - Cairo
  • November 2009 to April 2012

IT technical support, helpdesk

IT technical support at el aggar group temetco
  • Egypt - Alexandria
  • November 2009 to February 2010

Help desk

Education

Diploma, Information Technology
  • at Information Technology
  • September 2010

Specialties & Skills

Project Support
Pre sales Technical Support
Service Desk
Help Desk Management
Help Desk support

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

MCITP enterprise messaging (Certificate)
Date Attended:
September 2009
Valid Until:
December 2009
MCITP enterprise administrator (Certificate)
Date Attended:
February 2009
Valid Until:
August 2009
Cisco Certified Network Associate (CCNA) (Certificate)
Date Attended:
August 2009
Valid Until:
September 2009