brighton mashopeka

Cashier and Customer service agent at TELECEL

• Zimbabwe
• My current job since September 2013

o 1.Sales Order Processing
 Ensuring that all sales invoices are correctly and successfully posted on a daily basis
 Receipting payments for various products and services
 Process sales orders for dealers
 Input data into the accounting systems
 Sell all company products and service
o 2.Inventory Control
 Ensuring that the station have adequate stocks to meet customers` demands
 Perform monthly and daily stock take
 Issue and reconcile field sales stocks
 Prepare daily stock movement reports
 Maintaining a record of serial and batch numbers for issued and unissued stock (stock tracking).
 Prepare monthly stock movement reports
o 3. Reconcile Data
 Reconcile daily takings or collections
 Prepare receipt journals daily
 Proper accounting of collected revenue
 Maintain proper filling and safekeeping of records
 Reconcile stocks on hand to those in accounting systems
o 4. Banking
 Safekeeping of collected cash overnight
 Banking
 Paying out petty cash to holders of authorized vouchers
o 5. Customer Liason
 Educate customers
 Sell services and products
 Giving postpaid customers information regarding their bills


 Vetting and replacements of pre-paid lines
 Handling customer complaints and queries over the phone and walk-in clients
 Demonstrating product usage to customers
 Checking and replacement of none conforming recharge card
 Creating market intelligent data base through call logging using the Zsmart system
 Laptop, phone and dongle settings
 After sales of prepaid, dongle, and post-paid lines and products
 Gather feedback forms.
 Register lines
 Ensure visibility of Telecel brand
 Identify knowledge gaps and teach customers
 Negotiating and signing of new Telecash Agents
 Registering Telecel on subscribers on Telecash
 Quality assurance to the clients.
 Telecash agent