Service Enhancement & Quality Manager, Technology Division
Al-Jazira Bank
Total years of experience :20 years, 1 Months
Key Profile: Reporting to the IT Head, aligning with the Other IT Departments in all business projects and managing internal IT strategy & initiatives.
• Deliver and Maintain SharePoint & Project Server 2010 as a Strategic Office Collaboration Tool initiative.
• Conduct & Report Compliance Standard reviews (Audit) of various IT Processes.
• Define Data Analysis for process improvement using quantitative & Statistical methods.
• Involved in business process re-engineering, handling technical & automation projects to enhance the banking systems, processes, policies and procedures.
• Manage to validate & verify UAT for any given engagement / release - with a focus on on-time and high quality delivery for our customers.
• Contribute to the analysis and improvement of the software development life-cycle process, with specific focus on improving the QA process.
• Manage providing prompt response and resolution to audit and compliance observations
• Coordinate, training sessions for all ITD Staff members with respect to Quality Improvement and Standard (Six Sigma, CMMI, ISO Awareness, PCI-DSS Standards).
• Maximize the benefits from the Project Server Dashboards & Integrations.
Key Profile: Reporting to the Internal Audit Group Head, Auditing the IT Department and handling all the IT Investigations.
• Extensive background in all stages of audits, including planning; study, evaluation, and testing of controls; reporting; and follow-up.
• Handled all the IT related Investigations such as regulatory, fraud and other activities.
• Prepared various IT Audit Procedures for system application and complete/update them accurately within the time limit, such as (Lotus Notes system and Baj Online system).
• Identified and evaluated risks during review analysis in the System Development Life Cycle (SDLC), including design, testing, and implementation of systems and upgrades.
• Prepared audit scopes, reported findings, and presented recommendations for improving data integrity and operations.
• Performed operational and financial integrated audits.
• Administer IDEA (Interactive Data Extraction and Analysis) as Generalized Audit Software.
• Teammate Computer-aided audit tools Champion.
Key Profile: Reporting to the IT Development Head, aligning with the PMO representative in all business projects and managing internal IT strategy & initiatives with the help of one personnel.
• Identifying key stakeholders and conducting perform analysis to gain buy-in and project requirements.
• Developing & reviewing project charters with key stakeholders to confirm project scope, risks, issues, assumptions and constraints and acquiring project charter approval from the Project Sponsor.
• Identifying key project team members and defining roles & responsibilities to create a project organization structure and develop a communication plan.
• Creating work breakdown structure to develop cost, schedule, resource, quality and procurement plans.
• Identifying project risks, defining risk strategies and developing risk management plan.
• Obtaining project plan approval from the customer and conducting meeting with key stakeholders.
• Defining detail project requirements & constraints to establish project deliverables and developing change management plan.
• Implementing quality management plan & executing to work as per assigned quality standards.
• Measuring project performance using appropriate tools & techniques and managing changes to the defined project scope, schedule and costs as per change management plan.
• Ensuring project deliverables as per assigned quality standards in the project quality plan.
• Archiving project documents (project schedule & plan, lessons learned, surveys, risk and issues logs, etc.) to retain organizational knowledge and utilize in future projects and internal & external audits.
• Obtaining financial, legal and administrative project closure (final payments, warranties & contract signoff) and measuring customer satisfaction at the end of the project.
• Developing final project report, releasing project resources and providing performance feedback.
Key Profile: Reported to the Technology Process Re-engineering Manager, reviewed project documents and implemented methods & standards for using the Statistical tool; in order to improve the existing processes in the department.
• Provided different project related statistics as per standards, policies and procedures.
• Reviewed all project documentations (test plans and developing plans) and controlled activities in the entire project development life cycle.
• Facilitated in acquiring ISO 9001:2000 Certification for the Quality Assurance Unit.
• Improved processes to ensure process enhancement and optimization in CMMi
Currently enrolling on obtaining the Master of business Administration Degree.
Bachelor Degree of Computer Science with emphasis in: Software Engineering. New Business interface development. Graduated with 3.82 GPA in 4.00 scale with honor awards..