Secretary - Security Department
Philippine Airlines Inc.
Total years of experience :18 years, 2 Months
Organizes, develops, implements and maintains an effective and efficient system to monitor, follow-up and ensure compliance within timelines on all tasks and instructions, assignments either in memo/email by Head-Security Department (SD) to all SD personnel and that daily updates are rendered without fail.
Consolidates reports of the three (3) divisions of Security Department for submission to the Head of Security Department and Special Assistant on Security Related Matters.
Develops, implements and maintain Head-SD files, records, covering correspondence and other materials same of which are confidential in nature and ensures the proper safeguarding and disposal of obsolete material.
Coordinates the Department’s sponsored training, conferences, workshops & other functions.
Prepares Travel Order of Security Department’s Staff for travel both Domestic and International to conduct Security Trainings, Technical Survey and Evaluation, and other Security matters.
Coordinates with other PAL Departments to ensure the speedy processing of Documents which needs immediate action/signature/approval of Higher Management.
Coordinate with Security Service Providers to ensure that they meet the standards and requirements of PAL.
Coordinates the Department’s day-to-day management of office supplies, office equipment, and maintenance of SD office.
Provides administrative staff support to Head-SD.
Prepares/document special security report as required by Head-SD.
Check and monitor Security & Fraud Prevention email account on a daily basis.
Performs other duties as may be required by the Head-SD.
October 2012 - Present
Acting Secretary - MGen. Ramon A. Ragasa AFP (Ret.)
Office of the President
San Miguel Group of Companies
Nichols, Pasay City, Philippines
* Provides administrative staff/clerical support to MGen. Ragasa.
* Receives calls, documents and visitors of MGen. Ragasa
* Takes Minutes of Meetings with Security Service Provider of San Miguel Group of Companies (SMGC)
* Maintains files, records, covering correspondence and other materials same of which are confidential in nature and ensures the proper safeguarding and disposal of obsolete material.
* Coordinates with San Miguel Security Managers to follow-up and ensure compliance within the timelines on all tasks and instructions, assignments either in memo/email, or thru phone call.
* Prepares/document special security report as required by MGen. Ragasa
* Performs other duties as may be required by MGen. Ragasa.
March 2009 - June 2011
Ticket Freight Clerk
Philippine Airlines Sales Department
Cagayan de Oro City, Philippines
* Issues domestic tickets of Philippine Airlines and Air Philippines.
* Submits daily reports for domestic sales.
* Creates flight itinerary for passengers and travel agencies.
* Handles electronic ticketing, tours and hotel reservations for both domestic and international destinations.
* Coordinates with other Philippine Airlines (PAL) offices and worldwide outlying stations through phone, email concerning passenger E-ticket requirements, and critical procedures and relevant guidelines.
* Reports to superior any irregularities in online booking transactions such as duplicate charges, fare discrepancies, and other system errors to initiate credit card reversals, correction of charges, and refunds.
* Act as sales person for marketing to sell both Domestic and International Flights.
* Projects and maintains a favorable image for Philippine Airlines being the first contact of customers.
* Handles flight disruption/cancelled flights by doing call outs to passengers affected.
August 2006 - February 2009
Reservation Sales Associate
Philippine Airlines
* Handles reservations transactions in accordance with the established service performance standards in order to meet the company's profit objectives.
* Creates, prices and processes itineraries for passengers and travel agents including individual/group/tour bookings.
* Provides information on international/domestic fares, restrictions and penalties that would apply, flight availability/status, schedules, arrivals and departures and other travel related information.
* Reports to superior any irregularities initiated by passengers, travel agents, other entities and/or other PR offices.
* Coordinates with other PAL offices (Ticket Office, Tours, etc.) in handling various inquiries of passengers.
December 2005 - May 2006
Office Clerk - Excellent Workers Multi-Purpose Cooperative
Philippine Airlines Airport Services Department
Terminal 2, Centennial Airport
* Acts as liaison staff; encodes Flight Activity Reports.
* Tallies monthly Flight Statistics, checks monthly flight report billing of PAL and other airlines.
* Plots Load Controller schedules of Philippine Airlines and other airlines.
* Plots PAL International and Domestic flights.
* Disseminate flight advisories to Customs, Immigrations, Quarantines and other airport offices.
SPECIAL TASK/ACCOMPLISHMENT