Customer Service Executive (Follow Up Clerk)
Reza Khoory Floor and Tiling Works
Total years of experience :21 years, 9 Months
Confer with department supervisors or other personnel to assess progress and discuss needed changes.
Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirement or material priorities.
Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
Requisition and maintain inventories of materials or supplies necessary to meet production demands.
Providing assistance and related excellent customer service at the check-in counter, gates and baggage areas. Ensuring time performance, airline safety standards, policies and procedures. Servicing customer and performing meet and greets, check - in, aircraft boarding, deplaning and public announcement. Ensuring that the needs of the passengers are met in a courteous, efficient and timely manner with regards to their seat request, reservation changes, issuing of boarding cards, check in of transit passengers. To ensure passengers and staff are adequately briefed in any delays or flight disruptions, general flight and airline information and be able to work proactively under pressure. Providing connecting flight information and direction assistance, responding to queries and handling complaints of unruly or irate passengers. Assisting handicapped, elderly, medical case and unaccompanied minor who need special assistance. Knowledgeable of computer operation such as Thai Airways and Korean Air departure control system. Verification for security purposes of passenger current documents such as passport and visa. Ensuring VIP and Diplomat passengers are provided with highest level of customer service. Supervise junior and operational staff on their daily duties ensuring their efficiency, productivity and professionalism at all time. Evaluate and monitoring junior staff perfomance and feedback. Pre-planning of daily shift operation and unschedule circumstances such as flight delay, disruption flight cancellation, staff replacement, sickness and system outage to ensure sufficient allocation of resources are arrange accordingly such as staffing for smooth operation. Ensure proper handover and briefing to the next shift in charge for flight load and information, VIP, CIP and passenger needing special assistance. Performing administrative functions such as compilation of daily operational reports, incident report of mishandled passengers and lost luggages.
Graduate of Bachelor of Commerce Major in Business Management