Reports Specialist
Convergys Philippines Services
Total years of experience :2 years, 1 Months
Audits different compliance items to ensure that all employees are following the company policies
Prepares report and provides actions plans to improve employee performance
Coordinates with the client regarding policy updates
Helps managers get their deliverables submitted on time
Maintain records of agents’ performance for incentive qualification and pay out
Provides resolution for customers’ issues over the phone in a timely manner
Handles Bill and account status and customer disputes
Collection of amount dues from customers
Credit evaluation and account analysis for fraud prevention
Handles and resolves customer escalations
Mentoring and coaching new agents
Manage Pre-Employment Processes
Coordinate candidate interviews, physicals, and testing
Sort incoming resumes and logs them into appropriate tracking spreadsheets
Academic Diploma with Honors