Head Of Human Resources
Hamilton Aquatics
Total years of experience :18 years, 0 Months
• Responsible for the HR function within Hamilton Aquatics across Dubai, Abu Dhabi and Qatar;
• Management of the talent management process, including implementing a Succession planning, Coaching and Mentoring programme;
• Provide advice and assist with the integration of the HR function with the ERP system.
• Work closely with senior management to identity, develop and implement training and development programmes in line with the business objectives, including delivering trainings on Interviewing Skills, Customer Service and continued Performance Management training;
• Design and implementation of a company-wide performance management system that is linked to the objectives and values of the business. Provision of on-going consultation to management on performance related issues;
• Develop standard operating procedures for the HR function;
• Provide consultation to management on employee relations issues, and manage all disciplinary issues within the company;
• Work closely with management and employees on all grievance issues within the company.
• Provide advice on pay scales of employees and introduced a payroll structure;
• Promote and maintain effective employee relations and monitoring employee morale, including conducting staff surveys;
• Responsible for the development and delivery of staff induction programme;
• Implement and review rewards and recognition plan;
• Analyse and recommend procedures to reduce absenteeism and turnover
HR policies and procedures:
• Created and implemented HR programs, policies and procedures.
• Run HR Awareness programs regularly to keep employees informed of developments and changes.
Resourcing and Talent:
• Management of recruitment from end to end.
• Monitor attrition, employment duration cycles and industry trends that impact talent acquisition.
Performance Management:
• Develop KPI’s for various departments and implemented a new Performance Appraisal system.
• Manage the entire performance management process.
Employee Relations:
• Involved in the creation and implementation of programs to enhance employee relations.
• Conduct investigations for grievances and complaints, and ensure all employee relations and performance issues are effectively managed.
• Act as an advisor to line to ensure compliance with local laws and organizational policies.
On Boarding:
• Overlook the on-boarding process and advise the HR Team of local trade license and visa rules.
• Ensure new employees are properly inducted and given the necessary support from HR, Line Managers and peers.
• Managed the entire recruitment process.
• Developed and delivered employee HR induction/ orientation programmes.
• Addressed and managed employee grievances and disciplinary issues.
• Implemented and organized team building activities for staff.
• Maintained the Employee master database, personnel files and attendance.
• Co-ordinated with Finance for monthly payroll of the employees.
• Identified the training needs across the levels through the mapping of skills required for service positions and implemented training programs.
• Recruitment using job portals
• Developed and delivered employee HR induction/ orientation programmes.
• Analysis of recruitments and elaboration of the protocol for performance appraisal process and facilitation of the process
• Negotiated and prepared job offers
• New client Identification through the company’s database, contacts and exhibitions
• Requirement gathering and follow up with internal team to fulfill the requirements
• Prepared quotations for services to new and existing clients
• Proficiently trained recruited candidates on Soft Skills/Customer Service, Communication, English Grammar/Business Etiquette, Voice and Accent.
• Identified need based training for Voice and Non-voice processes (TNA-Training Need Analysis).
• Created training modules.
• Proficiently trained 55 batches of approximately 15-25 trainees, as well as trained and mentored Communication & Floor Support Trainers
• Recruited potential candidates for various processes based on client requirements.
• Sourced candidates’ resume through various job-sourcing mediums such as placement consultancies and job portals.
• In charge of scheduling and conducting final rounds of interviews for all pre-screened and selected candidates.
