technical support
Big Dutchman – Indi
Total des années d'expérience :37 years, 7 Mois
Responsible for overall day-to-day operational performance for the world’s best and largest poultry equipment
supplier. Providing both leadership and directing strategic support to multiple departments, through sales,
Directly responsible for Project Management, After Sales Service, Supply Chain & HR.
• Serving as a key member of the executive team charged with formulating restructured and strategic direction and
devising business development initiatives consistent with overall strategy.
• Directing and Managing India operations for profitability with team of Managers. Coordinating budgets, forecasts
and reports & accordingly effectuating Project plans to attain maximum Customer satisfaction. Traveling nationally
and internationally to identify new business in the Indian Subcontinent and Nepal.
• Developing and implementing robust, capable and committed team, thereby improving organizational strength
• Developing, implementing & managing cross-functional & fully integrated planning process that incorporates
make versus buy, capacity planning, scheduling, inventory, material and associated cost elements.
• Spearheading the entire gamut of end to end supply chain operations with a large workforce entailing manpower
planning, resource planning, ensuring optimum utilization & deployment of available resources to achieve
organizational objectives.
• Managing new and existing client projects including complex contract negotiations and liaising with legal counsel
as needed.
• Built a new Service team to enhance and refine customer relationships and satisfaction
Reporting to the Managing director, this newly created position was made to oversee and lead Operations, Installations,
Project management, Warehouse & Logistics, business planning, human resources and administration. My job is to
provide leadership and management to the business and I am fully responsible for leading and overseeing all operational
activities. I created policies and procedures to assist in planning, directing, monitoring and evaluating the poultry
equipment sales business.
• Successfully coordinated the activities of various departments concerned with the production, pricing, sales, and
distribution of products & services.
• Single handedly secured and managed a huge government order.
• Instituted High Sea Sales to increase revenues for the India operations
• Created a five year strategic plan.
• Selected and implemented various administration and HR processes
• Managed sales for Pan India for more than a year till it was stabilized and then handed over to the marketing
heads
• Improved the warehousing and distribution system.
• Implemented warehouse sales.
• Streamlined the installations and reduced wastage of both materials and time.
• Implemented project cost budgets and management.
• Developed standards of work performance, orientation and training programs.
• Managing people and resources by recruiting, selecting, hiring, orienting, and training qualified candidates
• Implemented various policies for the benefit of bot the organization and the employees.
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• Managed Legal issues
• Single handedly managed the Poultry Expo, right from designing to finalization of contractors to setting up the
stall
- OPERATIONS
I provide leadership and management to the business and am fully responsible for leading and overseeing the operational
activities. I ensure that the functions of the department are consistent with the policies and procedures and assist in
planning, directing, monitoring and evaluating the provision of distributive pharmaceutical services.
• Supervising those activities that provide for the purchasing, receiving, storage, delivery, and distribution of
products and related supplies.
• Assuring adequate departmental staffing according to workload while maintaining expected productivity levels.
• Develop orientation and training programs and competencies for the staff with external agencies.
• Evaluate staff performance in an accurate, consistent, objective and timely manner.
• Performing disciplinary actions as needed in a fair and consistent manner.
• Communicating personnel issues to other members of the management group.
• Provide leadership and work direction to the staff.
• Promote positive relations and actively contribute to a supportive work environment.
• Fostering a team environment within the department and across the system.
• Apply the principals of continuous quality improvement.
• Assist in the development of quality improvement activities, policies and procedures.
• Coordinating activities of the department in implementing decisions of the management and inter departmental
committees in relation to formulation management and process improvements.
• Participate in meetings, in-service programs, committees and other functions as appropriate.
• Review and assure compliance with departmental and organizational policies and procedures, Federal and State
laws, and accrediting bodies standards.
• Developed and implemented procedures and control systems to maintain hygiene and quality standards of
operations.
• Managing the production planning and scheduling process
• Planning and scheduling purchase of raw materials and packing materials
• Part of a core team which is involved in strategizing and executing business plans to capture business
opportunities.
• Ensuring that production costs are under control by maintaining a tight costing.
• Streamlining processes and generating cost savings in operations.
• Creating documentation and managing exports of products to Nigeria
• Creating annual, monthly and weekly budget plans.
• Closely interacting with customers to understand their requirements.
• Vendor development and management
• Managing labour and HR related Issues
Key Achievements:
✓ Reduced nonmoving stock by identifying specific customers and their needs.
✓ Hired, trained, coached and developed new employees.
✓ Initiated a weekly supply chain meeting to communicate and review supply chain KPIs, harmonize and streamline
processes and manage ad hoc situations.
✓ Developed process flowcharts and internal controls to streamline operations
Based at Dar Es Salaam, I was responsible for overall operational effectiveness and performance in achieving
targets. Managed to consistently exceed aggressive production targets and report to the Directors.
• Independently responsible for all aspects of the company’s operations in East Africa.
• Developed and implemented procedures, control systems for maintaining hygiene and quality standards of
Chicken processing operations.
• Streamlined the manufacturing facility to enhance productivity and reduce costs in operations.
• Improved QA/QC set up
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• Reduced nonmoving stock to less than 3%.
• Started a whole new division to market poultry feed by utilizing the excess manufacturing capacity.
• Ensuring profitability of operations with control on cash flow; budgets and expenses
• Restructured the organization. Filled in key positions and put up right team in place.
• Identified underperformers/ nonperformers and replaced them.
• Set up sales team and interacted directly with customers to understand their requirements and customising the
product and services accordingly. Worked to improve service levels to the customers.
• Conceptualised and implemented sales and marketing plans.
• Directly monitored the daily sales performance.
• Interacted with the Tanzania Investment Corporation and other governmental organizations.
Key Achievements:
✓ Reduced nonmoving stock by identifying specific customers and their needs.
✓ Streamlined operations in Africa.
✓ Started a whole new division for Poultry feed by utilising excess manufacturing capacities
in various positions
I joined this organization as Commercial
in