Head of Operations
South African Institute for Entrepreneurship
مجموع سنوات الخبرة :23 years, 10 أشهر
Managing SETA Learnership programme - NVC NQF 4.
Do budgets
Reports
Manage staff
Apply and submit tenders
Organise events
Write articles for newspaper and website
Fundraising
Submit proposals
Manage HR
Head up Selection & Recruitment of Learners for Learnership programmes
Coaching & Mentoring
Skills Development
Facilitation
Course design and content
Evaluation of training - ADDIE
NAME OF EMPLOYER PROSERV SA
Period of employment October 2013 - Current
Position Held Commercial Manager
Duties
To build the business through sales and marketing of existing and new products to existing and new
customers.
Duties and Responsibilities:
• To develop and build relationships with current and new customers
• To identify products that will satisfy customer needs in conjunction with Proserv
• To manage the WSC and PM team including recruitment, selection,
• development, training, performance management and succession
• planning
• To operate a structured recruitment programme to fulfil business need.
• Attend and contribute to meetings on assessment processes, tools, SLA's, etc.
• Manage Personal Development Plans of employees
• Responsive to the needs and wants of the customer by understanding their requirements, through researched understanding, open discussion and candid clarification questions.
• Primary on-going responsibility for management of projects.
• Focus on meeting project commitments, including communications with various stakeholders
• Thorough understanding of project management phases, techniques and tools: Initiate, Prepare: definition/scope/requirements Execute & Control: scope, work plans, resources, Deliverables, Q/A,
transition planning, etc. Close: completion and assessment
• Ability to work unsupervised and provide solutions for management consideration.
• Implement, where necessary, processes that streamline the workflow in Operations
• Managing a training budget
• Managing regular staff appraisals and reviews and making sure staff have opportunities for on-going
development
• Managing Facilitators - ensuring that training was delivered effectively and professionally as well as
Performance Management, Coaching and Mentoring
Reason for leaving Contract position
4
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PROSERV SA Commercial Manager 01/10/13 - 31/3/2014 6 months (contract)
AMAZING VOUCHERS Recruitment & Training 11/02/13 - 30/09/2013 7 months (contract)
Manager
NAME OF EMPLOYER AMAZING VOUCHERS
Period of employment February 2013 - September 2013
Position Held Recruitment, Quality & Training Manager
Duties
To drive the identification and recruitment of the highest quality candidates to the front-line
business. To contribute to the future development of the business by creating, managing and constantly improving a resourcing programme that supports company goals.
Duties and Responsibilities: Recruitment
• Planning & Preparation
• To work as partners to the operations team and seek constant improvement to our resourcing
processes
Duties and Responsibilities: Training & Development
• Solely responsible for the Training department
• Design, Deliver and Review Training Interventions
• Ensure consistency and accuracy of Product knowledge across all Campaigns
• Provide flexible learning and assessment strategies, which will address the needs of a range of delegates
• Plan, conduct and review assessments where necessary
• Refresher Training
• Post Training Support
• Quality Assurance support
• Facilitate Training Interventions
• Evaluate effectiveness of learning through assessments
• Managing a training budget
• Producing materials for in-house training
• Identify, analyse and agree future training requirements
• Managing Trainers (4) - ensuring that training was delivered to the different Business Units as well as
Performance Management, Coaching and Mentoring
Reason for leaving
6
NAME OF EMPLOYER TELEPERFORMANCE
Period of employment February 2012 - February 2013
Position Held Corporate Trainer
Duties
• Manage, lead and develop own team to ensure that they satisfy the requirements of their role
• Support Group Training Manager in the recruitment and selection of team members
• Monitor work content, targets and standards of team members taking action to address where and when required
• Work with individuals on their PDP ensuring that opportunity to develop is provided
• Performance manage individuals and team in line with departmental processes and company tools
• Manage the interface with internal and external customers to ensure all business needs are satisfied
• Identify, analyse and agree future training requirements and establish interventions to satisfy them
effectively
• Support the set-up and ongoing performance of other agencies (including off-shore)
• Develop, implement and monitor process to provide effective succession planning in order to create
future junior management resource
• Implement strategies to aid retention of staff
• Facilitate in-house courses
• Learn, Research, Design and Develop Training Material
• Design, Deliver and Review Training Interventions
• Ensure consistency and accuracy of Product knowledge across all Campaigns
• Provide flexible learning and assessment strategies, which will address the needs of a range of delegates
• Attend and contribute to meetings on assessment processes, tools, SLA's, etc.
• Attend employee development meetings as required
• Review the planning, delivery and assessment of each campaign
• Revamp training to keep it Current & relevant
• Plan, conduct and review assessments where necessary
• Manage Personal Development Plans of employees
• Design or assist in the design of assessments.
• Refresher Training
• Post Training Support
• Quality Assurance support
• Support Leadership
• Implement, where necessary, processes that streamline the workflow in Operations
• Assisted in the revamp of all the Company's Policies and Procedures
Reason for leaving No Growth
7
TELEPERFORMANCE Corporate Trainer 02/2012 - 02/2013 12 months
TIBISA Facilitator/Content 03/2011 - 12/2011 9 months
Writer
NAME OF EMPLOYER TIBISA
Period of employment March 2011 - December 2011
Position Held Facilitator/Trainer
Duties
• teaching across a range of qualification types and levels
• teaching large and small groups of learners from a range of backgrounds, abilities and ages
• Design and write course material
• use relevant technology to support instruction
• assessments
• report writing
Reason for leaving Free Lance
8
EMPLOYMENT HISTORY
NAME OF EMPLOYER CREATING THE EDGE
SIMPLY ENGLISH English Teacher 10/2009 - 02/2011 2 years, 3 months
CREATING THE EDGE Training & Marketing 07/2007 - 11/2010 4 years, 6 months
Period of employment July 2007 - November 2010
Position Held Marketing & Training Manager
Duties
• Responsible for the marketing of company products and services to the right market
• Evaluate customer research, market conditions, and competitor data and implement marketing plan
alterations as needed.
• To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high
integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
• carrying out training needs analyses;
• defining the skill-sets needed to perform different roles;
• carrying out performance assessments to determine the skills gaps between current and desirable
learner skill levels;
• designing training programmes appropriate to the skills needed;
• Learn, Research, Design and Develop Training Material
• developing an appropriate mix of formal and informal development activities;
• preparing the learning environment and resources, including setting up IT equipment where
appropriate;
• Delivering training programmes in either a formal (e.g. a classroom) or informal (e.g. floor-walking)
setting.
•
Reason for leaving Owner emigrated to New Zealand
EMPLOYMENT HISTORY
NAME OF EMPLOYER SIMPLY ENGLISH
Period of employment October 2009 - October 2010
Position Held English Teacher
Duties
• Assessments: Written, Verbal & Auditory
• Teach all levels, elementary, beginners, intermediate, advanced & business English
• Conversational lessons (group)
• Teach via skype
• Admin: Test setting, marking, lesson planning
Reason for leaving Free Lance
9
EMPLOYMENT HISTORY
NAME OF EMPLOYER KORBITEC
Period of employment September 2009 - 31 December 2009
Position Held Training Manager
Duties
• Solely responsible for the Training department
• Design, Deliver and Review Training Interventions
• Ensure consistency and accuracy of Product knowledge across all Campaigns
• Provide flexible learning and assessment strategies, which will address the needs of a range of delegates
• Attend and contribute to meetings on assessment processes, tools, SLA's, etc.
• Attend employee development meetings as required
• Review the planning, delivery and assessment of each campaign
• Revamp training to keep it Current & relevant
• Plan, conduct and review assessments where necessary
• Manage Personal Development Plans of employees
• Design or assist in the design of assessments.
• Refresher Training
• Post Training Support
• Quality Assurance support
• Support Leadership
• Implement, where necessary, processes that streamline the workflow in Operations
• Assisted in the revamp of all the Company's Policies and Procedures
• Consulting with other managers to identify training needs
• Learn, Research, Design and Develop Training Material
• Facilitate Training Interventions
• Evaluate effectiveness of learning through assessments
• Provided support during role plays and transition to live environment
• Liaise with client representatives to ensure that all needs met
• Drawing up an overall training plan
• Managing a training budget
• Producing materials for in-house training
• Identify, analyse and agree future training requirements and establish interventions to satisfy them
effectively
• Evaluating the success of both individual training and the overall programme
• Managing regular staff appraisals and reviews and making sure staff have opportunities for ongoing
development
• Managing Trainers (4) - ensuring that training was delivered to the different Business Units as well as
Performance Management, Coaching and Mentoring
• Source Training providers for specialised training, i.e. IT/Technical
Reason for leaving Contract Expired
10
EMPLOYMENT HISTORY
KORBITEC Training Manager 09/2009 - 31/12/09 3 months (contract)
EXIGENT HR & Training Mgr 06/2009 - 31/8/09 3 months (contract)
NAME OF EMPLOYER EXIGENT
Period of employment 1 June 2009 - 31 August 2009
Position Held HR & Training Manager
Duties
• Planning recruitment, training, human resource development
• Develop professional development programs for company employees.
• Develop policies and promotion of replacement.
• Preparation of budget personnel.
• Planning of human resources to better service for business and production strategy of the company.
• Design and write training materials
• Using IT to produce training materials and manuals.
• Management of all training materials of company.
• Organizing the using of training materials in company (also include e-learning)
Reason for leaving Contract Position
EMPLOYMENT HISTORY
NAME OF EMPLOYER EURO CENTRES & CAPE STUDIES
Period of employment February 2008 - 30 April 2009
Position Held English Teacher
Duties
• Providing a stimulating, challenging and enjoyable learning experience for students
• Teaching the number of lessons prescribed for the course and carrying out all associated duties
including keeping accurate records and maintaining class discipline
• Supporting colleagues within the teaching team
• Supporting the social and activity programme and being fully involved in this
• Assisting the Academic Manager with the overall management of the course
Reason for leaving Seasonal Work
11
EMPLOYMENT HISTORY
EUROCENTRES English Teacher 02/2008 - 30/4/2009 1 year, 2 months
CAPE STUDIES English Teacher 02/2008 - 30/4/2009 1 year, 2 months
SYNTELL BUSINESS
SOLUTIONS HR & Training Mgr 03/2004 -31/08/2006 2 years, 5 months
NAME OF EMPLOYER SYNTELL BUSINESS SOLUTIONS
Period of employment March 2004 - 31 August 2006
Position Held HR &Training Manager
Duties
• Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counselling, pay and conditions, contracts,
training and development, succession planning, moral and motivation, culture and attitude
development, performance appraisal and quality management issues)
• Establish and maintain appropriate systems for measuring necessary aspects of HR development
• Monitor, measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales
• Manage and develop direct reporting staff.
• Manage and control departmental expenditure within agreed budgets.
• Liaise with other functional / departmental head so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
• Maintain awareness and knowledge of latest HR development theory and methods and provide
suitable interpretation to directors, managers and staff within the organisation.
• Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
• Ensure activities meet with and integrate with organisational requirement for quality management,
health and safety, legal requirement, environmental policies and general duty of care.
• Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.
• Consulting with other managers to identify training needs
• Drawing up an overall training plan
• Managing a training budget
• Design Training Material
• Deliver Training
• Draw up Monthly Training report
• Induct new staff into the company
• Provide product training for local and International campaigns
• Liaise with clients regarding training requirements
• Managed learnerships for NQF Levels 2 and 4 through relationships with external providers
• Visit International Clients for On Site Product training
• Have completed ATR & WSP for company
• Coordinating and supporting Learnerships
• Instrumental in Roll Out of the Company's First Training Needs Analysis & subsequent Development
• Programs & Modules for Leadership and Consultants
• Instrumental in the Design, Development and Roll Out of the companies Competency Based
Performance Management System & Modules
• Solely responsible for the Training department
• Evaluating the success of both individual training and the overall programme
• Managing regular staff appraisals and reviews and making sure staff have opportunities for ongoing
development
• Organise training plan approved.
• Helping line managers and/Team Leaders to solve specific training problems, either on a one-to-one
basis or in groups.
• Supervising the work of Team Leaders
• Management of training centre
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
12
Reason for leaving Contract Expired
13
EMPLOYMENT HISTORY
STATUS STAFFING Recruitment Cons 02/2001-28/02/2004 3 years
NAME OF EMPLOYER STATUS STAFFING SOLUTIONS
Period of employment February 2001 - 28 February 2004
Position Held Recruitment Consultant
Duties
• using sales, business development, marketing techniques and networking in order to attract business from client companies;
• building relationships with clients;
• developing a good understanding of client companies, their industry, what they do and their work
culture and environment;
• advertising vacancies appropriately by drafting and placing adverts in a wide range of media (e.g.,
newspapers, websites, magazines);
• headhunting - identifying and approaching suitable candidates;
• completing a search of the candidate database to find the right person for the employer's vacancy;
• receiving and reviewing applications, managing interviews and short-listing candidates;
• requesting references and checking the suitability of applicants before submitting their details to the employer;
• briefing the candidate about the responsibilities, salary and benefits of the job in question;
• preparing CV's and correspondence to forward to clients in respect of suitable applicants;
• organising interviews for candidate as requested by the client;
• informing candidates about the results of their interviews;
• negotiating pay and salary rates and finalising arrangements between client and candidates;
• offering advice to both clients and candidates on pay rates, training and career progression;
• reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment
programmes.
Reason for leaving Better prospects
14
EMPLOYMENT HISTORY
ABSOLUT VALU HR & Training Mgr 07/1999 -31/01/2001 1 year, 6 months
3
NAME OF EMPLOYER ABSOLUT VALU
Period of employment July 1999 - 31 January 2001
Position Held HR &Training Manager
Duties
• Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counselling, pay and conditions, contracts,
training and development, succession planning, moral and motivation, culture and attitude
development, performance appraisal and quality management issues)
• Establish and maintain appropriate systems for measuring necessary aspects of HR development
• Monitor, measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales
• Manage and develop direct reporting staff. (Trainers)
• Manage and control departmental expenditure within agreed budgets.
• Liaise with other functional / departmental head so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
• Maintain awareness and knowledge of latest HR development theory and methods and provide
suitable interpretation to directors, managers and staff within the organisation.
• Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
• Ensure activities meet with and integrate with organisational requirement for quality management,
health and safety, legal requirement, environmental policies and general duty of care.
• Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.
• Consulting with other managers to identify training needs
• Drawing up an overall training plan
• Managing a training budget
• Producing materials for in-house training
• Working with training providers to develop suitable course content
• Evaluating the success of both individual training and the overall programme
• Managing regular staff appraisals and reviews and making sure staff have opportunities for ongoing
development
• Organize training plan approved.
• Helping line managers and/Team Leaders to solve specific training problems, either on a one-to-one
basis or in groups.
• Supervising the work of Team Leaders
• Management of training centre
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
• Manage SETA Learnerships
Reason for leaving Contract Expired
15
TEFL Certificate i-to-i 2006 2
Management Diploma University of the Western Cape 2004
FETC - Generic Prior Learning Centre 2003 Management Certificate NQF4
Certificate NLP 2002
Degree (BA Psychology) University of the Western Cape 1993
Licentiate South African Guild of Speech & 1985 Drama Teachers Association
QUALIFICATION INSTITUTION YEAR OBTAINED Matric East-London Senior Secondary 1984