Chirag Panchal, Assistant Operations Manager

Chirag Panchal

Assistant Operations Manager

Fusion Business Solutions (P) Limited

Location
India - Udaipur
Education
Bachelor's degree, Arts
Experience
13 years, 3 months

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Work Experience

Total years of experience :13 years, 3 months

Assistant Operations Manager at Fusion Business Solutions (P) Limited
  • India - Udaipur
  • My current job since April 2021

• Extensive experience and expertise in USA & UK recruitment client management, account management, delivery management, and end-to-end recruitment cycle.
• Successfully managed a large team of 100+ RPO US staffing clients and team members, including 7 team leads reporting directly to me.
• Act as a Subject Matter Expert (SME), participating in new business sales and onboarding calls and providing guidance to clients on recruitment services, operations processes, KRA & KPIs.
• Proficient in business planning and strategies, including manpower planning, forecasting, internal movement, employee referrals, and external recruiting.
• Excellent track record in full lifecycle recruiting, including candidate sourcing, networking, negotiation, closing, and post-placement follow-up.
• Strong expertise in various domains across the USA & UK, including IT, Non-IT, Engineering, Healthcare, Finance, and blue-collar recruitment.
• Conduct thorough requirements gathering sessions with hiring managers, going beyond standard job descriptions and considering market trends and resource availability.
• Ensure daily delivery and submissions, consistently meeting client expectations.
• Skilled in headhunting and candidate mapping using social media platforms and job portals such as Monster, Career Builder, Dice, Tech-fetch, Indeed, Career Builder, LinkedIn Sales Navigator, and RPS.
• Proficient in ATS & VMS tools like Bullhorn, BigBiller, Smartsearch, Crelate, PCR, CEIPAL, JobDiva, for effective candidate management and sourcing.
• Comprehensive knowledge of USA Work Authorizations, including H1B visas, EAD's, GC, L1, L2 Visas, OPT, CPT, TN Visas, and experience with W2, C2C, C2H & 1099 hiring.
• Proven ability to manage client relationships, expand the business, and provide exceptional recruiting delivery support.
• Actively develop and maintain collaborative relationships with clients and account managers to determine staffing requirements and ensure timely and effective responses.
• Coach and mentor team members, conducting regular team meetings to review performance, assign tasks, and provide guidance for continuous improvement.
• Skilled in damage control, root-cause analysis, and developing resolution plans to maintain client satisfaction.

Team Leader at Fusion Business Solutions (P) Limited
  • India - Udaipur
  • March 2018 to April 2021

Oversee and guide a team of 30 recruiters, supporting them in meeting daily, weekly, and monthly targets.
• Mentor recruiting staff, streamline recruiting processes, and maintain accurate pipeline reports.
• Collaborate with the team to source, qualify, and prepare candidate submissions on a daily basis.
• Ensure high-quality results on all client accounts and manage timely client delivery.
• Maintain process documentation and obtain client approvals as necessary.
• Manage team staffing levels and cross-train staff across multiple accounts.
• Proactively engage with clients to gather feedback and identify areas for improvement.

Achievement -Recognized for outstanding performance, awarded Best Team Lead of the Year in 2018 and rewarded with a company-sponsored trip to Goa.

Assistant Team Leader at Fusion Business Solutions (P) Limited
  • India - Udaipur
  • March 2016 to March 2018

• Lead and mentor junior staff, providing guidance and support in completing daily team tasks.
• Extensive experience in sourcing, screening, interviewing, matching, and submitting qualified candidates to clients.
• Proficient in utilizing various sourcing methods, including internet searches, job boards, social media, referrals, and networking.
• Conduct client in-take calls and meetings to gather detailed requirements and provide market feedback.
• Prepare candidate summaries for client presentation as a sales tool.
• Organized, efficient, and dedicated professional with skills beyond the staffing industry.
• Experience in CRM and ATS systems, ensuring accurate documentation and candidate management.
• Proficient in utilizing proprietary Applicant Tracking System for organization and database building.
• Build and maintain client relationships remotely through various communication channels.
• Develop a strong corporate and professional presence on social media platforms like Facebook, Twitter, LinkedIn, and industry blogs.
• Manage multiple job requisitions simultaneously, consistently delivering quality candidates to clients.
• Oversee day-to-day social media tasks for clients, including monitoring channels for comments and posts.
• Provide weekly progress updates, including social media monitoring reports, follower statistics, and Google Analytics reporting.
• Coordinate email marketing initiatives, including auto-responders, newsletter broadcasts, and digital distribution.

Senior Associate at Fusion Business Solutions (P) Limited
  • India - Udaipur
  • April 2011 to March 2016

Pool Leader 2013 - 2016
Virtual Analyst 2011 - 2013
Assigned to one of the USA clients where I was managing the following activities:
• Scheduling Meetings & Phone Calls
• Hotel Reservations
• Managing Client's Contacts (on Outlook & Salesforce)
• Attend & Response Phone Calls
• RSVP for Events, Conference, Seminars
• Provide Required Reports
• Email Management (Checking email accounts and forward important emails to client)
• Email Marketing - Auto-responders, Newsletter Broadcasts (MailChimp, IContact, Enflyer, Campaign Monitor, Constant Contact), Digital distribution
• Data Research.
• Manage CRM Tools such as Salesforce, Basecamp, etc.
• Social Media Twitter - Facebook - LinkedIn - Google+ - Social Bookmarking) etc.
• Online Advertising and Internet Marketing

Achievement - I won the best employee of the month in Oct. 2012.

Technical Support Engineer at SmartServe BPO
  • India - Udaipur
  • November 2009 to February 2010

Technical Support Engineer Nov 2009 - Feb 2010
SmartServe BPO

• Managed Linux server and Windows clients.
• Managed Network and Internet Issues.
• Provided Hardware related solutions.

Education

Bachelor's degree, Arts
  • at MLS University, Udaipur
  • March 2011
Diploma, ACHNP (Advance Computer Hardware and Networking Professional), IT 2008 – 2010
  • at IIHT Institute Udaipur
  • April 2010

PROFESSIONAL QUALIFICATIONS I have Completed Hardware & Networking From IIHT Center Udaipur containing the following module of training - A+ ( Computer Hardware Professional) N+ ( Computer Network Professional) MCSE ( Microsoft Certified System Engineer) CCNA ( Cisco Certified Network Administrator) RHCE ( Redhat Certified Engineer) Activities and Societies: Study and Handling various Computer Networks. Working on various Operating System Destinations

Specialties & Skills

Social Media Marketing
Sourcing
Technical Recruiting
Staffing Services
Recruitment
ATS Management
Staffing & Recruiting
Adobe Photoshop
CRM (Salesforce, Constant Cotacts, BaseCamp)
Recruitment
Outlook
Executive Assistant
Research Analyst
Calendar management
Social Media Expertise
Full Cycle Recruiting

Languages

Hindi
Expert
English
Expert

Training and Certifications

LinkedIn Certified Recruiter (Certificate)
Date Attended:
December 2020

Hobbies

  • Sports - Volleyball, Cricket
  • Music