Assistant Operations Manager
Fusion Business Solutions (P) Limited
Total years of experience :13 years, 3 months
• Extensive experience and expertise in USA & UK recruitment client management, account management, delivery management, and end-to-end recruitment cycle.
• Successfully managed a large team of 100+ RPO US staffing clients and team members, including 7 team leads reporting directly to me.
• Act as a Subject Matter Expert (SME), participating in new business sales and onboarding calls and providing guidance to clients on recruitment services, operations processes, KRA & KPIs.
• Proficient in business planning and strategies, including manpower planning, forecasting, internal movement, employee referrals, and external recruiting.
• Excellent track record in full lifecycle recruiting, including candidate sourcing, networking, negotiation, closing, and post-placement follow-up.
• Strong expertise in various domains across the USA & UK, including IT, Non-IT, Engineering, Healthcare, Finance, and blue-collar recruitment.
• Conduct thorough requirements gathering sessions with hiring managers, going beyond standard job descriptions and considering market trends and resource availability.
• Ensure daily delivery and submissions, consistently meeting client expectations.
• Skilled in headhunting and candidate mapping using social media platforms and job portals such as Monster, Career Builder, Dice, Tech-fetch, Indeed, Career Builder, LinkedIn Sales Navigator, and RPS.
• Proficient in ATS & VMS tools like Bullhorn, BigBiller, Smartsearch, Crelate, PCR, CEIPAL, JobDiva, for effective candidate management and sourcing.
• Comprehensive knowledge of USA Work Authorizations, including H1B visas, EAD's, GC, L1, L2 Visas, OPT, CPT, TN Visas, and experience with W2, C2C, C2H & 1099 hiring.
• Proven ability to manage client relationships, expand the business, and provide exceptional recruiting delivery support.
• Actively develop and maintain collaborative relationships with clients and account managers to determine staffing requirements and ensure timely and effective responses.
• Coach and mentor team members, conducting regular team meetings to review performance, assign tasks, and provide guidance for continuous improvement.
• Skilled in damage control, root-cause analysis, and developing resolution plans to maintain client satisfaction.
Oversee and guide a team of 30 recruiters, supporting them in meeting daily, weekly, and monthly targets.
• Mentor recruiting staff, streamline recruiting processes, and maintain accurate pipeline reports.
• Collaborate with the team to source, qualify, and prepare candidate submissions on a daily basis.
• Ensure high-quality results on all client accounts and manage timely client delivery.
• Maintain process documentation and obtain client approvals as necessary.
• Manage team staffing levels and cross-train staff across multiple accounts.
• Proactively engage with clients to gather feedback and identify areas for improvement.
Achievement -Recognized for outstanding performance, awarded Best Team Lead of the Year in 2018 and rewarded with a company-sponsored trip to Goa.
• Lead and mentor junior staff, providing guidance and support in completing daily team tasks.
• Extensive experience in sourcing, screening, interviewing, matching, and submitting qualified candidates to clients.
• Proficient in utilizing various sourcing methods, including internet searches, job boards, social media, referrals, and networking.
• Conduct client in-take calls and meetings to gather detailed requirements and provide market feedback.
• Prepare candidate summaries for client presentation as a sales tool.
• Organized, efficient, and dedicated professional with skills beyond the staffing industry.
• Experience in CRM and ATS systems, ensuring accurate documentation and candidate management.
• Proficient in utilizing proprietary Applicant Tracking System for organization and database building.
• Build and maintain client relationships remotely through various communication channels.
• Develop a strong corporate and professional presence on social media platforms like Facebook, Twitter, LinkedIn, and industry blogs.
• Manage multiple job requisitions simultaneously, consistently delivering quality candidates to clients.
• Oversee day-to-day social media tasks for clients, including monitoring channels for comments and posts.
• Provide weekly progress updates, including social media monitoring reports, follower statistics, and Google Analytics reporting.
• Coordinate email marketing initiatives, including auto-responders, newsletter broadcasts, and digital distribution.
Pool Leader 2013 - 2016
Virtual Analyst 2011 - 2013
Assigned to one of the USA clients where I was managing the following activities:
• Scheduling Meetings & Phone Calls
• Hotel Reservations
• Managing Client's Contacts (on Outlook & Salesforce)
• Attend & Response Phone Calls
• RSVP for Events, Conference, Seminars
• Provide Required Reports
• Email Management (Checking email accounts and forward important emails to client)
• Email Marketing - Auto-responders, Newsletter Broadcasts (MailChimp, IContact, Enflyer, Campaign Monitor, Constant Contact), Digital distribution
• Data Research.
• Manage CRM Tools such as Salesforce, Basecamp, etc.
• Social Media Twitter - Facebook - LinkedIn - Google+ - Social Bookmarking) etc.
• Online Advertising and Internet Marketing
Achievement - I won the best employee of the month in Oct. 2012.
Technical Support Engineer Nov 2009 - Feb 2010
SmartServe BPO
• Managed Linux server and Windows clients.
• Managed Network and Internet Issues.
• Provided Hardware related solutions.
PROFESSIONAL QUALIFICATIONS I have Completed Hardware & Networking From IIHT Center Udaipur containing the following module of training - A+ ( Computer Hardware Professional) N+ ( Computer Network Professional) MCSE ( Microsoft Certified System Engineer) CCNA ( Cisco Certified Network Administrator) RHCE ( Redhat Certified Engineer) Activities and Societies: Study and Handling various Computer Networks. Working on various Operating System Destinations