System Administrator
Star Cruises
Total years of experience :7 years, 6 Months
- Monitor the CPRO (Cruise Pricing & Revenue Optimizer) System state of Health
a. Starts/Stops/Restarts CPRO application based on predefined schedules.
b. Check and clears CPRO Application status and error logs.
c. Monitor CPRO performance versus baseline performance.
- Monitor the loading of Interface data from StarRes (Cruise Partner System) to CPRO and vice versa.
- Perform regular monitoring of CPRO Forecaster data.
- Liaise with all the 3rd party vendors covering hardware and software requirements.
- Performs manual data loading as necessary.
- Perform CPRO application upgrade and patching. - Performs data validation and data correction as needed.
- Create/Update CPRO User Access, User Profiles, Roles, Privileges and Work Teams.
- Provide system application support to worldwide reservation, call centre and counter.
- Perform design and development of new software programs.
- Provide assistance to Application Engineer in systems development, testing and maintenance.
- Responsible for maintaining IT Forms and Improvement/Maintenance Request.
- Provide first level support to existing applications and those pertaining to Ship’s system.
- Assist user in User Acceptance Test, train them to use applications, install systems and document user procedure.
- Responsible for trouble shooting and work together with IT to resolve issue if there is any.
- Provide support and work together with IT to enhance system application (V6) to meet company business requirement.
- Perform UAT (User Acceptance Test) and involve in new functionality testing before it is uploaded to Live.
- Coordinate with internal department such as Sales and Marketing, Inventory Management Control, Business Analysis, Finance, Embarkation, Legal and all ship personnel in the course of obtaining accurate information for the system setup.
- Manage and support the In-House reservation system by setting up and maintaining the data.
- Responsible for Billing Related Reports to Amadeus, User Manual and Booking Documents.
- Provides all of the hardware (computer, printer) and software troubleshooting support to end user thru email, phone and remote support.
- Remedy application for ticket request.
- Knowledge support in EDI.
- Check privileges and rights of the B2B system.
I arrange reservations, routing destinations, desired dates and time for passengers. We also attends to passengers inquiries such as re-booking, ticket cancellations flight schedules and fares. If there are any issues/concerns from valued customers we coordinate with both Operations and Sales to resolve any guest concern. At the end of the day we generate the necessary sales report