Total Years of Experience: 13 Years, 4 Months
June 2015
To Present
Account Manager
at MT2
Location :
Lebanon - Beirut
- Create and develop ongoing business relationships with Mobile Operators
- Handle assigned accounts and coordinate with other account managers (from operator’s side) to make sure services are being fully understood and launched on time.
- Initiate, promote and follow-up on new services after studying market/operators needs and priorities.
- Draft new services’ proposals and presentations with the coordination of Advertising/Marketing departments.
- Daily monitor traffic generated from the running services with operators
- Follow up with technical team on the services that are being deployed to speed up integration
- Follow up with content department to make sure the content meets each operator’s content guidelines and policies.
- Follow up with Contracts department when signing new contracts to solve any contract related issues with operator or content provider.
- Handle assigned accounts and coordinate with other account managers (from operator’s side) to make sure services are being fully understood and launched on time.
- Initiate, promote and follow-up on new services after studying market/operators needs and priorities.
- Draft new services’ proposals and presentations with the coordination of Advertising/Marketing departments.
- Daily monitor traffic generated from the running services with operators
- Follow up with technical team on the services that are being deployed to speed up integration
- Follow up with content department to make sure the content meets each operator’s content guidelines and policies.
- Follow up with Contracts department when signing new contracts to solve any contract related issues with operator or content provider.
March 2013
To May 2015
Account Coordinator, Commercial and Telecom Segment
at Khatib & Alami
Location :
Lebanon - Beirut
• Support Khatib & Alami (K&A) especially GIS Services Division (GSD) in business development efforts to achieve long-term continuity and secure continuous work and growth.
• Support GSD in Technical proposals for Telecom and Commercial projects including Wireless Telecom network designing, planning, optimization & data management, Coverage Prediction, Location Analytics and Business Intelligence, Vehicle and Personnel Tracking System…
• Evaluate scopes of work, request for proposals, technical and financial proposals, project schedule, project estimation and prepare presentations.
• Matching services provided to market growth areas.
• Build a customer database and maintain contact information.
• Initiate, establish, & carry on good business relations with customers and market players.
• Support the Solution and Product manager to recruit new candidates for the telecom engineers’ position at K&A.
• Audit the Configuration Control process based on CMMI
• Support GSD in Technical proposals for Telecom and Commercial projects including Wireless Telecom network designing, planning, optimization & data management, Coverage Prediction, Location Analytics and Business Intelligence, Vehicle and Personnel Tracking System…
• Evaluate scopes of work, request for proposals, technical and financial proposals, project schedule, project estimation and prepare presentations.
• Matching services provided to market growth areas.
• Build a customer database and maintain contact information.
• Initiate, establish, & carry on good business relations with customers and market players.
• Support the Solution and Product manager to recruit new candidates for the telecom engineers’ position at K&A.
• Audit the Configuration Control process based on CMMI
December 2012
To March 2013
Sales Engineer
at Computel S.A.L.
Location :
Lebanon - Beirut
• Establish new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
• Identify current and future customer service requirements by providing product and IT solution for virtualization, storage, archiving, backup, BCDR, networking, security, data protection…
• Prepare quotes and proposals by studying blueprints, plans, and related customer documents; consulting with engineers and other professional and technical personnel.
• Follow up on sales leads and payments; also review new areas of reaching clients.
• Identify current and future customer service requirements by providing product and IT solution for virtualization, storage, archiving, backup, BCDR, networking, security, data protection…
• Prepare quotes and proposals by studying blueprints, plans, and related customer documents; consulting with engineers and other professional and technical personnel.
• Follow up on sales leads and payments; also review new areas of reaching clients.
August 2011
To September 2011
Trainee
at Ericsson
Location :
Lebanon - Beirut
• Controlled the charging system traffic cases and the charging and billing in one system.
• Acquired competence on:
- IP, BB & CORE Domain (Packet Core, IMS & MPBN)
- Radio Access Network planning & optimization in 3G
- Media and Application Competence Domain (CBA)
• Acquired competence on:
- IP, BB & CORE Domain (Packet Core, IMS & MPBN)
- Radio Access Network planning & optimization in 3G
- Media and Application Competence Domain (CBA)
July 2011
To September 2011
Trainee
at OGERO
Location :
Lebanon - Tripoli
• Monitored the switching network and its structure and deployment in Lebanon with respect to Alcatel, Ericsson & Siemens.
• Acquired competence on:
- Telecom Platform (3G, DSL, protocols & OSI Model)
- Mobile Network & Signaling (GSM network UMTS, CDMA, SS7, cell planning…)
- PDH - SDH - DWDM (Optical Transmission in General)
• Acquired competence on:
- Telecom Platform (3G, DSL, protocols & OSI Model)
- Mobile Network & Signaling (GSM network UMTS, CDMA, SS7, cell planning…)
- PDH - SDH - DWDM (Optical Transmission in General)
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