Business Centre Supervisor
Crowne Plaza
Total years of experience :21 years, 0 months
Crowne Plaza, Dubai, UAE Business Centre Supervisor Since April 2003
I assisted the Hotel IT Department in the absence of IT Manager for a period of two months: April to June 2009 by handling the following tasks:
• Managing the network for the entire hotel which is in operation and giving good service to guests and staff
• Providing technical assistance to guest and staff
• Coordination with all dealing support companies (Info COM, Key Information Technology etc.)
• Strong commitment to customer satisfaction, and relationship skills
• Extensive experience in the Hospitality Service Industry
• Proven exceptional ability by achieving the monthly and yearly Business Centre budget for two consecutive years
• Implemented training plan for new staff at the Business Centre
• Responsible for the daily operation of the Business Centre, assist guest with their entire requirement and also technically assisting them with IT issues.
• Create a good friendly working atmosphere at the Business Centre
• Excellent Computer skills
• Keeping the Business Centre Computer's online and operational 100% at all times for guest use
• Providing daily supervision, coordination and technical support to the Hotels guests and Front Office Staff
• Maintaining the reliability of all the computers in the Business Center at all times
• Maintaining, upgrading and troubleshooting of all the computers in the Business Centre
• Relieved the Front Office Administrator during her annual vacation
Significant Achievements
• Assisted the Front Office Manager's at the Inter-Continental Hotel, Riyadh and Inter-Continental Hotel, Muscat in developing, designing and set-up of the new Business Centre, and implementing training procedures.
• Assisted the Front Office Manager at the Crowne Plaza Dubai in rolling out and implementing the "I Arrive Program"
• Assisted the Front Office during the process of changing the Front Office System to 'OPERA' Hotel System (PMS)
• Assisted the Front Office Manager in rolling out and implementing the new ICONs program "WE KNOW WHAT IT TAKES" for Inter-Continental Hotel and Resorts and provided training to every individuals on all the ICONs such as "In an Instant, Global Connections, Around the Clock and Little Things That Make the Difference", and was responsible for preparing the Training and Action Plan related to all the ICONs
Hotel Inter-Continental Muscat, Oman
Business Centre Administrator
Sep 1996 - Dec 2002
I joined in the capacity of Business Centre Administrator and later I was promoted to Business Centre / CyberAssist Supervisor
I was responsible for providing the services of an innovative new program called CyberAssist a new concept adapted and implemented by Inter-Continental Hotels & Resorts throughout the world.
My responsibilities also included the following:
• Advise guest of Inter-Continental Hotels & Resorts web site, and if requested assist and show how to book accommodation at Inter-Continental Hotels & Resorts via the Internet.
• Loading/updating related software and virus protection software for guest using McAfee, Norton and Dr. Solomon (provided guest has licensed software)
• Change common dialling set-up for Internet & e-mail systems
• Assist guest to operate in room Internet System
• Assist guest checking e-mail on different server
• Installing computer, printer and fax machine in guest room
I was also responsible for the daily running of Business Centre. This included the following:
• Provide training to all the new staff with the related services provided at the Business Centre.
• Assist Front Office Manager in all his daily related duties and also preparing the yearly Department Budget and keeping record of the same every month.
• Carry out all the Front Office Administration Task, and handle all types of guest's secretarial job such as typing, sending fax, scanning documents, photocopying, book binding etc.
• Operations of all sophisticated office equipment's, create a business atmosphere and strong relationship with guests and ensure all facilities are available.
• Prepare weekly requisition, report any breakdown, issue of voucher, reporting in daily traffic sheet, reporting in logbook, co-operation with all departments, and preparing weekly schedule.
• Maintain control office supplies, booking register for rental of equipment and offices.
• Take minutes during departmental meeting if requested. Prepare/maintain daily summary of business and forward to Front Office Manager for review.
• Prepare monthly reports for Front Office such as Geographical Report, Reservations Forecast, Monthly Data Tourist Statistics and also preparing Daily Market Competitor Analysis.
• Assist Guest Relations Manager in all his/her administration works and prepare the Monthly Status and Productivity Report for Six Continents Club member.
On the Job Training Taken
• Supervisor of the Quarter December 2006, Crowne Plaza Dubai
• Winning Ways Leader
• Attended workshop on "Who Moved My Cheese
• Handling Guest Complaints
• Customer Comes First
• Basic Fire Fighting
• Eye Contact
• We Know What It Takes
• Six Continents Club
• Priority Club Rewards
• November, 1994 Employee of the month Inter Continental Riyadh
Hotel Inter-Continental Muscat, Oman Business Centre Administrator Sep 1996 - Dec 2002
Hotel Inter-Continental Riyadh, Saudi Arabia Business Centre Secretary Jul 1993 - Sep 1996
Work Experience Details
Crowne Plaza, Dubai, UAE
Business Centre Supervisor
Since April 2003
I joined in the capacity of Business Centre Supervisor, assisting guests with In-room Internet Connection with all their technical requirements and carrying out my normal duties at the Business Centre.
Hotel Inter-Continental Riyadh, Saudi Arabia
Front Office & Business Centre Secretary
Jul 1993 - Sep 1996
Hotel Inter-Continental Riyadh has 277 Guest Rooms.
My responsibilities included:
• Type, distribute & file reports, letters, department memo and all related correspondence.
• Take minutes during department meetings.
• Answering all incoming calls for Front Office Manager and for reservation as well.
• Maintain and update a follow up file for the purpose of reminding Front Office Manager of function, event, meeting, appointments and other related matters.
• Collect Front Office mail sort and distribute to all concerned.
• Maintain and control office supplies stock and remind concerned supervisor of stores requisition days.
• Keep record of employees work schedule, vacations and sick leave (52 employees)
• Follow up on maintenance orders as appropriate.
• Filing up to the standard and easily accessible.
• Maintain good relations with all Front Office employees.
• Ensure that all secretarial equipment is always in good operational condition.
• Prepare Front Office Monthly reports, and Reservations Forecast.
• Business Centre Responsibilities same as above.
• Assist Reservations Department in taking and making room reservations, and also assist other department secretaries during their annual vacation. (Food & Beverage, Sales & Marketing and Accounts)
• S.S.L.C., P.U.C., Short Hand & Typing