RESTAURANT MANAGER
HOTEL SENSES
Total years of experience :12 years, 5 months
Presently at:
SENSES HOTEL: A 4 Star Business Hotel situated at the IT hub, Salt Lake Kolkata.
Asst.f&b Manager from 2014 till date.
Job Profile includes
Monthly Food and Beverage promotions with innovative approach in increasing the sales.
• Restaurant & Bar Operations on daily basis.
• Team welfare, duty Rota, team activities and training team.
• Restaurant par stocks, Inventories, Expense control and Wastage control.
• Meeting revenue budgets month on month.
• Identifying and developing new products, equipment & amenities to enhance the product quality.
• Responsible for daily operations and standard operating procedures.
• Responsible for Conference and Events detailing as one point of contact for guests and act as a Event planner.
• Regular Guest interaction to monitor the satisfaction levels, complaint handling and recovery.
• Tracking Guest Questionnaire and analysis.
• Regular departmental audits.
• Responsible for achieving budgets and keep expense under control.
• Periodic inventories and control procedures, and book keeping of the Bar.
• Wastage control.
• Developing training programs for all levels of food & beverage team.
• Departmental communication forums.
• Evaluating their performance at regular intervals and mapping their growth in the company
THE KENILWORTH, A premium 4 Star deluxe Hotel in Kolkata, as Team Leader from December2006 till October 2009.
Job Profile Includes
• Over all check before operation
• Guest calling, Guest feedback,
• Promote Sales, Handling the big section.
• Taking Briefing of Staff and Section allocation.
• Handling Guest complaints and follow up.
• Check that the operation is going on smooth.
SOURAV'S THE FOOD PAVILION, Kolkata, as Senior Captain- Operations from October 2004till November 2006. (Received Best Salesman award from former Indian skipper Mr.Sourav Gangully)
Job Profile includes: • Ensure the smooth day-to-day functioning of the department.
• Over all check before operation
• Guest calling, Guest feedback,
• Promote Sales, Handling the big section.
• Taking Briefing of Staff and Section allocation.
• Handling Guest complaints and follow up.
• Check that the operation is going on smooth.
• Prepare monthly reports on the performance of the outlets
• Ensure that all the operational standards set for all the equipments & processes are followed.
HHI. KOLKATA, Kolkata, as a Captain from November 2001 till September2004.
Job Profile includes: • Handling the big section with two Stewards, Promote Sales.
• Help to achieve the target given by my Manager.
• Actively involved with Food & Beverage Menus, new products information and strategies for improvements.
• Regular feedbacks from Sales & Marketing staffs, as well as from the clienteles at a large on a regular basis.
• Periodic reviewing of the total business involved with Hotel Sales, Marketing,
THE LEELA 5 Star deluxe hotel, Mumbai Executive from September 1998 till October 2001
Job Profile includes:
• Guest handling and Guest Relations.
• Handling the Section with Captain The Great wall Restaurant, and job Gavin by my Manager
• Interaction with the guests' everyday to maintain a healthy public relation.
• Interaction with Chefs to improve on food quality as well as providing varieties with lower food cost.
• Daily interaction with the other major departments such as Front Office, House keeping, Accounts & Finance, Purchase & Stores, and the Maintenance Department, and verify about the daily transactions and drawbacks observed in the Hotel.
• THE LEELA MUMBAI, in Food &Beverage Service (The Great Wall, Water fall, Indian Harvest and In- Room Dinning) F&B Production.
• The otters club Mumbai. 12 Weeks Industrial Training under renowned Food Beverage personal from London United Kingdom.
• Passed Higher Secondary from West Bengal board in the year of 1997. • Diploma in Hotel Management and Catering Technology, N.I.H.M. Kolkata. C0MPUTER SKILLS: Good knowledge in computer excel, word and in-house software like ids, micros, ran slab.