Christopher rozario, RESTAURANT MANAGER

Christopher rozario

RESTAURANT MANAGER

HOTEL SENSES

Location
India
Education
Diploma, Hotel Management and Catering Technology
Experience
12 years, 5 months

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Work Experience

Total years of experience :12 years, 5 months

RESTAURANT MANAGER at HOTEL SENSES
  • India
  • October 2009 to January 2011

Presently at:

SENSES HOTEL: A 4 Star Business Hotel situated at the IT hub, Salt Lake Kolkata.
Asst.f&b Manager from 2014 till date.

Job Profile includes
Monthly Food and Beverage promotions with innovative approach in increasing the sales.
• Restaurant & Bar Operations on daily basis.
• Team welfare, duty Rota, team activities and training team.
• Restaurant par stocks, Inventories, Expense control and Wastage control.
• Meeting revenue budgets month on month.
• Identifying and developing new products, equipment & amenities to enhance the product quality.
• Responsible for daily operations and standard operating procedures.
• Responsible for Conference and Events detailing as one point of contact for guests and act as a Event planner.
• Regular Guest interaction to monitor the satisfaction levels, complaint handling and recovery.
• Tracking Guest Questionnaire and analysis.
• Regular departmental audits.
• Responsible for achieving budgets and keep expense under control.
• Periodic inventories and control procedures, and book keeping of the Bar.
• Wastage control.
• Developing training programs for all levels of food & beverage team.
• Departmental communication forums.
• Evaluating their performance at regular intervals and mapping their growth in the company

Kolkata, as Team Leader at THE KENILWORTH
  • India
  • December 2006 to October 2009

THE KENILWORTH, A premium 4 Star deluxe Hotel in Kolkata, as Team Leader from December2006 till October 2009.
Job Profile Includes
• Over all check before operation
• Guest calling, Guest feedback,
• Promote Sales, Handling the big section.
• Taking Briefing of Staff and Section allocation.
• Handling Guest complaints and follow up.
• Check that the operation is going on smooth.

Kolkata, as Senior Captain- Operations at SOURAV'S THE FOOD PAVILION
  • India - Kolkata
  • October 2004 to November 2006

SOURAV'S THE FOOD PAVILION, Kolkata, as Senior Captain- Operations from October 2004till November 2006. (Received Best Salesman award from former Indian skipper Mr.Sourav Gangully)
Job Profile includes: • Ensure the smooth day-to-day functioning of the department.
• Over all check before operation
• Guest calling, Guest feedback,
• Promote Sales, Handling the big section.
• Taking Briefing of Staff and Section allocation.
• Handling Guest complaints and follow up.
• Check that the operation is going on smooth.
• Prepare monthly reports on the performance of the outlets
• Ensure that all the operational standards set for all the equipments & processes are followed.

Captain at HHI. KOLKATA, Kolkata
  • India
  • November 2001 to September 2004

HHI. KOLKATA, Kolkata, as a Captain from November 2001 till September2004.

Job Profile includes: • Handling the big section with two Stewards, Promote Sales.
• Help to achieve the target given by my Manager.
• Actively involved with Food & Beverage Menus, new products information and strategies for improvements.
• Regular feedbacks from Sales & Marketing staffs, as well as from the clienteles at a large on a regular basis.
• Periodic reviewing of the total business involved with Hotel Sales, Marketing,

Mumbai Executive at THE LEELA
  • India
  • September 1998 to October 2001

THE LEELA 5 Star deluxe hotel, Mumbai Executive from September 1998 till October 2001

Job Profile includes:
• Guest handling and Guest Relations.
• Handling the Section with Captain The Great wall Restaurant, and job Gavin by my Manager
• Interaction with the guests' everyday to maintain a healthy public relation.
• Interaction with Chefs to improve on food quality as well as providing varieties with lower food cost.
• Daily interaction with the other major departments such as Front Office, House keeping, Accounts & Finance, Purchase & Stores, and the Maintenance Department, and verify about the daily transactions and drawbacks observed in the Hotel.


• THE LEELA MUMBAI, in Food &Beverage Service (The Great Wall, Water fall, Indian Harvest and In- Room Dinning) F&B Production.
• The otters club Mumbai. 12 Weeks Industrial Training under renowned Food Beverage personal from London United Kingdom.

Education

Diploma, Hotel Management and Catering Technology
  • at CLASS 12
  • April 2000

• Passed Higher Secondary from West Bengal board in the year of 1997. • Diploma in Hotel Management and Catering Technology, N.I.H.M. Kolkata. C0MPUTER SKILLS: Good knowledge in computer excel, word and in-house software like ids, micros, ran slab.

Specialties & Skills

Marketing
Catering
Hotel Management
Restaurants Management
FINANCE
FROM SALES
MAINTENANCE
MARKETING
NEW PRODUCTS
OPERATIONS
PROMOTE SALES
TRAINING

Languages

Bengali
Beginner
Hindi
Beginner
English
Beginner

Training and Certifications

DIPLOMA IN HOTEL MANAGEMENT (Certificate)
Date Attended:
February 1997
Valid Until:
February 2000

Hobbies

  • BIKE RIDING
    I AM A PASSIONATE PERSON I LOVE BIKE RIDING