Logistics Specialist
Ravago Chemicals MEAF FZE
Total years of experience :18 years, 8 Months
Sales order management, maintaining, reporting of the stock and inventory report for Jebel Ali, Europe and Saudi Arabia. Generating pro forma invoices to various customers.
Order Management - Placing orders with International supplier’s, planning, monitoring the orders in line with customer requirements. Planning logistics arrangement from supplier’s factories to International warehouse locations, distribution centers and customer’s site.
Logistics Management - Managing the orders and shipping requirements as per INCO terms agreed with suppliers. Coordinating the LC’s terms and all documents with Finance, supplier and customer. Preparing and updating logistics reports, monitoring the orders and updating the details to the sales team and management team on daily basis. Handling discrepancies, issues and resolving queries with supplier’s, bankers for the end customer.
Commercial Management - Liaison with forwarders for commercial documentation, regulations with UAE, Africa and GCC Countries for shipping, documentation compliance, customs clearance regulations, approvals and permits in destination Countries.
Managing RFQ for air freight, sea freight and land freight orders and awarding jobs to the best forwarder. Monitoring the service and cost parameters on a quarterly basis. Reviewing bids and market prices, freight market competitor analysis.
Export scheduling, cost management and dispatch with forwarder for Export shipments for Air, Sea shipments to African countries.
Preparing and coordinating Export commercial documents, applying for COO (Certificate of Origin) with local chamber of commerce and arranging Certificate of Conformity, SONCAP with Intertek, Bureau Veritas and TUV.
Ensuring system requirements, information and documents are properly updated in the system with all divisions and departments.
Warehouse and Inventory Management - Finished Goods, Spare Parts, packing materials Inventory Management, daily and monthly stock reports. Updating new stock list with owned warehouse and 3 PL facility. Reporting damages, excess, shortage and discrepancies.
Logistics Management - Arranging orders and shipping requirements as per INCO terms agreed with suppliers. Coordinating the LC’s terms and all documents with Finance, supplier and customer. Preparing and updating logistics reports, monitoring the orders and updating the details to the sales team, sales coordinators and management team on daily basis. Handling discrepancies, issues and resolving queries for the end customer.
Sales order management, reporting of the stock and sales report, inventory report, expiry & damage goods and good returns report through RMA reports.
Planning and scheduling shipments post clearance in 3PL or company warehouse facility. Arranging for payments with finance for customs cost, MOH fees, DM charges and all other related expenditures for clearance in UAE and GCC Countries.
Commercial Management - Liaison with local forwarders for commercial documentation, regulations with UAE and GCC Countries for shipping, Documentation compliance, customs clearance regulations, approvals and permits under Ministry of Health, Dubai Municipality and providing commercial documents and certificate of analysis
Managing RFQ for air freight, sea freight and land freight orders and awarding jobs to the best forwarder. Monitoring the service and cost parameters on a quarterly basis. Reviewing bids and market prices, freight market competitor analysis.
Order Management - Preparing and updating purchase orders in the WMS and latest software Manhattan, Responsible for the PO to be correctly placed, updated and confirmed with supplier’s through their systems. Monitoring and follow up with supplier’s to ensure delivery and production time lines are updated in company software and reports. Planning logistics arrangement from supplier’s factories to all International office warehouses, distribution centers and customer’s site.
Export scheduling, cost management and dispatch with forwarder for Export shipments for Air, Sea and Road Freight to GCC and Middle East countries.
Preparing and coordinating Export commercial documents, applying for COO (Certificate of Origin) with local chamber of commerce and arranging Certificate of Conformity, SASO certificates for GCC Countries with GCC branches and direct customer’s.
Preparing and finalizing delivery documents for customer orders and ensuring correct stock is being picked and packed by warehouse team.
Main line contact between supplier’s, internal divisions, 3PL vendors, forwarders, warehouse and final customer. Overseeing payments to 3 PL operators, vendors and also trade associates.
Planning, coordinating for project shipments, specifications and requirements.
Ensuring system requirements, information and documents are properly updated in the system with all divisions and departments.
Setting KPI’s for the divisions based on immediate shipping transit time, cost analysis, and delivery time lines.
Overseeing and ensuring quick updation of cost post clearance of every shipment, thereby helping in warehouse stock orders being updated in time for delivery to outlets, customers and distribution centers.
Preparing multiple reports for management and operational use from WMS, Manhattan. Excel based management and business reports for analysis.
Promoting ships spares logistics to Ship owners, Ship management companies, ships spares traders and Marine suppliers. Directly responsible for maintaining the existing accounts and brings in new customers within UAE and Middle East.
Cross selling other products under GAC Solutions to Ship Owners and Ship Management companies, for instance GAC Bunker fuels. Fire and Safety / GAC protective Wear / Ship Agency / HUB Services and Hull Wiper.
Engaging in business development and planning for new target customer’s in UAE and Middle east.
Tarriff preparation and screening cost parameters within operations dept to propose a feasible solution to customers.
Attending Sea Trade promotions and exhibitions, developing relations with principles (ship owners and ship management companies). Planning customer meetings on a weekly basis to engage with customer on a routine business module, gather feedback, search for more opportunities and ensuring problems are being attended and closed by respective customer service personnel.
At work place to closely work with customer service, operations and pricing desk. Trouble shooting and guiding customer service team in managing customer issues, problem areas. Fixing the issue for the customer.
Maintaining business information and customer visit report in sales portal.
To work closely with the customers on a daily basis understanding and supporting their requirements related to Ships Spares Logistics
To recruit and manage staff according to company values and valid rules and regulations
To administrate business growth and business opportunities relevant to the business stream/customer offer
To implement company’s established strategies, policies, and business specific offers campaigns/sales initiatives
To provide input to the annual budget for the team in Customer Services and manage the financial performance of the team
To implement and coordinate Ships Spares Logistics contracts together with Freight Forwarding Centre
To further develop the understanding of Ships Spares Logistics towards customers, Customer Services and Sales
Engage actively in finding solutions to customer’s challenges and act as partner in all dealings with customer
Pro-active cooperation with Operations and Sales at all levels to build a global team spirit pulling in the same direction
To ensure the commercial agreements done inclusive price structures are adopted and reflected in the operations and Freight Forwarding Centre.
To assist in arranging business reviews and prepare all analyses in advance, inclusive KPI reporting
When appropriate handle inquires and orders/jobs together with Freight Forwarding Centre.
To support the Freight Forwarding Centre in ensuring that customers are updated and informed with regards to any status updates they may request
To ensure that Track & Trace updates are timely entered by the network reporting and anomalies or feedback to Freight Forwarding Centre.
To optimise profitability through sales, promotion, support and training of the products/services in the area of responsibility.
To train Sales and Customer Services staff in the product and/or service within area of responsibility, thus contributing to Customer Services’ ability to receive and handle customer requests and Sales ability to promote the offer.
To actively take part in relevant product campaigns. This includes; support and assisting in setting targets, collation of information, training Sales and Customer Services, introduction to customers and provide regular updates to the Business Streams
To proactively support Sales in their daily sales/contract management work
To cooperate closely with Sales in tailor-making and presenting offers for customers
To support customers, Sales and Customer Services on a day to day basis on the specific area of competence.
To report on performance, corrective actions and product development on a regular basis to Product Management of the relevant Business Stream
Research business potential and past history of potential and existing Corporates.
Use sources such as Writer Orientation services, import and export agent bookings, telephone (walk in) enquiries to identify new corporate.
Plan sales visits
in advance and operate on a two week calendar.
Make sales calls to Corporates and size up business potential across all products (HHG & Orientation).
Make presentations to the corporate on Writer Group and on all Writer Relocation Products (HHG & Orientation) and services.
Identify and convert the replacements for all outbound and inbound moves.
Ensure appropriate follow up to close on potential opportunities.
Work closely with the pricing team to understand the costing, terms and conditions, choice of agents, transit times, transshipments, etc.
Organise and ensure timely survey of the potential move. Guiding the customer through the survey stages and at the same time exploring business potential.
Ensure all quotes and contracts are submitted within the specified timelines and is well understood and explained to the Corporates.
In the event of a service escalation work closely with the corporate and internal teams to ensure timely resolution.
To ensure expected profitability is maintained
Interact and network with expats and relevant business groups.
Received the best surveyors award in the year 2009.
Masters in Financial Management
Masters Degree in Financial Management.
