Clark Reyel, IT Engineer

Clark Reyel

IT Engineer

Manpower Middle East FZ LLC

Location
United Arab Emirates
Education
Bachelor's degree, Computer Engineering
Experience
18 years, 9 months

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Work Experience

Total years of experience :18 years, 9 months

IT Engineer at Manpower Middle East FZ LLC
  • United Arab Emirates - Dubai
  • My current job since September 2014

Active Directory (Maintenance, Creation, Replication)
Microsoft Exchange / ADSI Edit
Microsoft Windows Server Update Services (WSUS)
Group Policy Management / Edit
DHCP
DNS
Wireless / LAN Network Connection
CISCO Router Configuration using CCP (CISCO 1941-K / CISCO 870)
Site-to-Site VPN (Crypto Mapping using Cisco Config Professional)
Firewall Configuration (Fortigate / FortiNet)
McAfee e-Policy Orchestrator 5.1
-McAfee Drive Encryption
-McAfee Out Of Band User Management
-McAfee ePO Deep Command
Symantec Backup Exec 2010
IT Asset Management
Citrix
CISCO IP Phone
Report Generation using Microsoft SQL
DFS Replication
Printer Server and Network Printer Configurations
Provide General IT Administration and Support
Provide IT Induction training to new employees in the company

Project Implemented :
Backup and Disaster Recovery
Created Site to Site Active Directory Replication
Created DFS Replication

IT Support Engineer at Client Location : Wasl (Dubai Real Estate Corp)
  • United Arab Emirates - Dubai
  • November 2013 to May 2014

• Create ticket requests, issues and enquiries and assign them to different roles in the IT department.
• Attend to ticket requests, issues and enquiries regarding IT related support using Alloy Navigator ticketing system.
• Monitor network devices such as routers, switches and wireless access points, using Solarwinds Orion and provide troubleshooting to completely avoid disruption with any system in the company and other branch offices.
• Prepare documentation related to IT assets and inventories, processes, procedures and user accounts or profiles for references and records.
• Create accounts at Active Directory, SAP applications, mailbox in Microsoft Exchange and modify them according to groups, permission, access to shared folders and custom settings depending on the respective departments.
• Provide installation, imaging, update, and issuance of laptops and desktops.
• Troubleshoot using remote control applications for users located in branch offices.
• Provide daily and/or weekly checklist and maintenance of computers and other IT assets in main office and in branch offices.
• Create, remove and modify user accounts on Avaya IP Telephony using Site Administration and configure and issue Avaya telephones for users in the office.

IT Administrator at ServTouch-WyWy (Singapore) Pte Ltd
  • Singapore
  • March 2012 to August 2013

Mail Server
• Maintain the security, backup, availability of the Microsoft Exchange 2003 server.
• Keep track of mailbox and queue of messages coming in and out of the e-mail server.
• Email account creation and deletion and configuration of mailbox according to user’s preferences, giving rights to mailbox and forward of e-mail messages to preferred accounts.
• Configures mobile phones to connect into our exchange server using Outlook Mobile Access (OMA) especially on users who always go outside service.

Active Directory Domain
• Addition of new employees into the active directory domain, configuration of accounts into the server and joining of desktops and laptops into the domain.

DNS Server
• Addition and modification of DNS entries for internal use.

DHCP Server in Local Area Network and Wireless Access Points
• Configures and modifies DHCP to accommodate proper IP addressing and distribution of IP addresses both through Wireless and Local Area Network.

Backup Server with Tape Media
• Maintains routine backup system with the use of Symantec Backup Exec Software to achieve successful completed backup jobs.
• Configures software backup system and proper scheduling of the backup in all servers.
• Daily maintenance of backup Through Tape Media Drives using HP Storageworks 1/8 Autoloader, changes of tape drives and keeping them safe for future disaster recovery plans.
• Maintains backup in all other servers including company applications used by accounting, finance and billing department.
PABX System (NEC NEAX 2000 IPS Internet Protocol Server)
• Maintains PABX and telephone system of the company is running smoothly.
• Add local telephone line when new employee needs it and as long as there is available line into the PABX.
• Provide basic troubleshooting when telephone/local line problem occurs.
• Keeps track of the maintenance contract of PABX System through vendor who provided the system.

VPN Connection of Malaysia Office
• Keeps track of the VPN connection of Singapore office to Malaysia office.
• Configuration of CISCO ASA Firewall for the modification of public IP of Malaysia office through ASDM Web Console.

Firewall and Anti-Spam Appliance
• Configures Watchguard firewall appliance to allow ports to use from outside LAN to inside or vice versa.
• Keeps track of the Axway Mailgate Anti-Spam Appliance and modify the configuration to suit spam filter policies.
• Keeps track of messages in our anti spam appliance and perform necessary troubleshooting when problem arise.

General IT Administration
• Keeps track of all the hardware warranty contract of the servers, laptops, desktops, printers, and IT equipments of the company.
• Keep servers, computers, and laptops secure and virus-free.
• Keeps track of the expiration and renewal dates of the five domains of the company.
• Purchase of IT equipments and stocks, like tape media, and other IT related devices and softwares.
• Monitors IT infrastructure and perform troubleshooting when problem occurs.
• Support on all sytems in our department like Oracle and Infolease (Linux) for HR and Accounting department, database backup and maintenance on our Billing department, Orchestra (Voicemail) on our Call Centre department.

Network Administrator at Frey-Fil Corp.
  • Philippines
  • March 2010 to February 2012

Mail Server
• Maintain the security and availability of E-Mail Server.
• Keep track of e-mails and eliminate spams by creating custom rules and blacklists of IP to avoid unwanted mails.
• Give users email accounts and configure their mailboxes into their computer.
• Configure mobile computing devices through POP, SMTP or IMAP service of the email server.

Company Domain(s)
• Keep track of our company domains and other four domains of our sister companies for expiration dates and renewal.
• Add DNS entries and modify them according to the needed situation; for the configuration of our Email Server (MX), company website and other needed servers for public / internet access.

Firewall
• Maintain the security and availability of Firewall Server.
• Give internet rights on user when required.
• Keep track of internet browsing of users and block sites that is not related to job and their responsibilities.
• Configures DHCP server that is included into our software based Firewall server.
• Create rules for allowed incoming or outgoing services that is needed for company applications.

Application Server, Printer Server and Other Servers
• Maintains full functionality of all servers that is being used in the company.
• Give VPN access on users that is located in our site offices.
• Provides users access on the server through Terminal Server accounts.
• Configures remote desktop account for users that uses certain application on the server.
• Perform related troubleshooting and user problems on the servers.
• Configures user accounts / computers to connect to Printer Servers for their printing purposes.

Network and Wireless System
• Cabling and maintenance of network cables, for LAN and WAN, wireless technology (Access Points for laptops) and Wireless Antenna connection to other site offices that uses our company application system.
• Do rewiring of LAN cables when needed to ensure good quality connection of users into the servers.
• Wiring of telephone lines that is connected into our PABX system.
• Perform related responsibilities on troubleshooting on user computers and servers regarding network system connections.
• Keep lists and track units and issuance of computers on each user in the main office and also into other employees that resides outside office such as site construction offices.
• Update the system and servers to keep a virus-free environment and avoid problems on user connection.

Computer Engineer at Omnix International, LLC
  • United Arab Emirates - Dubai
  • August 2006 to September 2009

• Perform installation of new computers for new employees.
• Perform hardware monitoring of printers, computer troubleshooting for office staffs.
• Perform other duties related to computers, network systems, and servers given by Supervisor.
• Perform CAD Prints, designs and convert them to PDF Format.
• Assists in solving network problems, laying out of network cables and performs updates on all site computers.
• Assists new staffs with their e-mail, using Microsoft Outlook, guide and keep their computer ready with installed softwares according to their needs.

Service / IT Engineer at Personal Computer Specialist (PERCOM)
  • Philippines
  • October 2005 to June 2006

• Perform migration of computers and laptops of users to GIL 2.012 (Global Information Link) System on the number one leading energy company in the Philippines located at Mak-Ban Laguna, Tiwi Albay, and Makati City, Philippines.
• Perform different processes like, formatting computers, installs, updates and restoration of data and mailboxes based on user specifications.
• Provide technical support to the office.

Process Engineer (Cadet) at Astec Power Philippines, Inc. (EMERSON Network Power)
  • Philippines
  • January 2005 to September 2005

• Provide support to the production.
• Perform everyday oven profiling using SlimKIC Oven Profiler under oven machines like BTU VIP 70, VITRONICS SOLTEC XPM 820, BTU PARAGON 98, HELLER 1900 EXL.
• Provide production with visual inspection templates using the machine Quick Circuit 7000.
• Design equipments and fixtures using AutoCad Mechanical 2005.
• Perform evaluations of components and provide documentations.
• Perform other task related to process and support to the production.
• Assists in making AOI (Automatic Optical Inspection) programs for machine operator’s visual inspection.
• Do WIS (Work Instruction Sheet) for machine operator’s procedure guide.

Production Engineer / IT Staff at Creative Technology, Inc
  • Philippines
  • July 2004 to December 2004

 Receive items / units from the inventory based on sales order.
 Prepare information for each unit / item.
 Perform task assigned by the supervisor.
 Assemble, set - up, test, install, and configure units for quality control.
 Prepare items / units ready for delivery upon checking and completion.
 Provide technical support to the office.
 Perform other task assigned related to service and support.
 Responsible for the upgrades and maintenance of office use.

Education

Bachelor's degree, Computer Engineering
  • at San Sebastian College - Recoletos
  • March 2004

- Bachelor of Science in Computer Engineering - Graduated as Most Outstanding Computer Engineering Student - Awarded as Best Presentation in Network Design

Specialties & Skills

Firewall Administration
Exchange Server
Network Administration
Windows Server
IT Security
Firewall
Symantec and Any Antivirus Administration
SQL, HTML, Oracle, Linux
Microsoft Exchange and Kerio Connect Mailserver
Microsoft Technologies
Backup Exec Server Administration (Tape Drive, SAN)
CISCO Networking and Technologies
Microsoft Server Administration
VPN Configuration, DNS, DHCP, Active Directory
Backup and Recovery
Technical Support
Hardware Server / Client Troubleshooting

Languages

English
Expert
Tagalog
Expert

Memberships

Microsoft Certified Professional (MCP)
  • Certified Member
  • January 2010
Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Active Directory, Configuration
  • Exam Passer
  • June 2013
Microsoft Certified Technology Specialist (MCTS) Windows 7, Configuration
  • Exam Passer
  • January 2010
CISCO Certified Networking Program Academy
  • CCNA Program Alumni
  • March 2004