IT Engineer
Manpower Middle East
Total years of experience :24 years, 8 Months
Active Directory (Maintenance, Creation, Replication)
Microsoft Exchange / ADSI Edit
Microsoft Windows Server Update Services (WSUS)
Group Policy Management / Edit
DHCP
DNS
Wireless / LAN Network Connection
CISCO Router Configuration using CCP (CISCO 1941-K / CISCO 870)
Site-to-Site VPN (Crypto Mapping using Cisco Config Professional)
Firewall Configuration (Fortigate / FortiNet)
McAfee e-Policy Orchestrator 5.1
-McAfee Drive Encryption
-McAfee Out Of Band User Management
-McAfee ePO Deep Command
Symantec Backup Exec 2010
IT Asset Management
Citrix
CISCO IP Phone
Report Generation using Microsoft SQL
DFS Replication
Printer Server and Network Printer Configurations
Provide General IT Administration and Support
Provide IT Induction training to new employees in the company
Project Implemented :
Backup and Disaster Recovery
Created Site to Site Active Directory Replication
Created DFS Replication
Create ticket requests, issues and enquiries and assign them to different roles in the IT department.
Attend to ticket requests, issues and enquiries regarding IT related support using Alloy Navigator ticketing system.
Prepare reports based on the information given by the Alloy system.
Monitor network devices such as routers, switches and wireless access points, using SolarwindsOrion and provide troubleshooting to completely avoid disruption with any system in the company and other branch offices.
Prepare documentation related to IT assets and inventories, processes, procedures and user accounts or profiles for references and records.
Create accounts at Active Directory, SAP applications, mailbox in Microsoft Exchange and modify them according to groups, permission, access to shared folders and custom settings depending on the respective departments.
Provide installation, imaging, update, and issuance of laptops and desktops.
Troubleshoot using remote control applications for users located in branch offices.
Provide daily and/or weekly checklist and maintenance of computers and other IT assets in main office and in branch offices.
Create, remove and modify user accounts on Avaya IP Telephony using Site Administration and configure and issue Avaya telephones for users in the office.
Mail Server
Maintain the security, backup, availability of the Microsoft Exchange 2003 server.
Keep track of mailbox and queue of messages coming in and out of the e-mail server.
Email account creation and deletion and configuration of mailbox according to user’s preferences, giving rights to mailbox and forward of e-mail messages to preferred accounts.
Configures mobile phones to connect into our exchange server using Outlook Mobile Access (OMA) especially on users who always go outside service.
Active Directory Domain
Addition of new employees into the active directory domain, configuration of accounts into the server and joining of desktops and laptops into the domain.
DNS Server
Addition and modification of DNS entries for internal use.
Keeps track of the AxwayMailgate Anti-Spam Appliance and modify the configuration to suit spam filter policies.
Keeps track of messages in our anti spam appliance and perform necessary troubleshooting when problem arise.
General IT Administration
Keeps track of all the hardware warranty contract of the servers, laptops, desktops, printers, and IT equipments of the company.
Keep servers, computers, and laptops secure and virus-free.
Keeps track of the expiration and renewal dates of the five domains of the company.
Purchase of IT equipments and stocks, like tape media, and other IT related devices and softwares.
Monitors IT infrastructure and perform troubleshooting when problem occurs.
Support on all sytems in our department like Oracle and Infolease (Linux) for HR and Accounting department, database backup and maintenance on our Billing department, Orchestra (Voicemail) on our Call Centre department.
courses: Accreditation / Certification MCTS (Microsoft Certified Technology Specialist) Windows Server 2008 Active Directory, Configuration June 17, 2013 Score of 851 / 1000 MCTS (Microsoft Certified Technology Specialist) Windows 7, Configuration January 10, 2012 Score of 970 / 1000 Career Service Exam Passer (Professional Level)
