Windows 7 Team Lead - Rollout Project
Brookfield Renewable Energy Power
Total years of experience :15 years, 7 months
•Software testing in IM/IT environment before Windows 7 deployment
•Data management
•Consolidating data
•Providing user and network support in Windows 2000/2003/XP/7
•Providing desktop support in Windows 2000/XP/7/Linux/Unix
•Working with network concepts/protocols (10/100 Base-T/TX Ethernet, TCP/IP)
•Providing support using hardware and software virtualization (VMWare, Citrix, etc.)
•Providing support and working with 2000/2003/XP/7 user computer accounts and services administration in Windows Active Directory (AD)
•Supporting the incident, problem, change and service level management processes, frameworks and strategies
•Supporting MS Office 2000/2003/2010, MS Visio, PowerPoint, Excel, Word, WordPerfect, Lotus Note
•Preparing appropriate reporting information on the availability of services, change effectiveness, trends that identify problems, quality assurance and high impact incident reports in weekly meeting
•Working with ware house manager system
•Providing team and employee support
•Supervise and provides support for end-user oriented software in a local area network environment. Diagnoses end-users computing problems (hardware and software). Installs, repairs, configuring, troubleshooting and tests micro computers and components and troubleshooting MS Windows.
•Using of Microsoft System Center Configuration Manager 2007
•Demonstrated problem-solving, negotiating, managing and decision-making skills
• Work in a field related to science/technology
• Upgrading laptop and desktop from Win XP to Win 7
• Changing computers components, installing software and drives on the computers through network
• Supervise and provides support for end-user oriented software in a local area network environment. Diagnoses end-users computing problems (hardware and software). Installs, repairs, configuring, troubleshooting and tests micro computers and components and troubleshooting MS Windows.
• Supporting MS Office
• Support e-mail, AgriDOC, AgriApps, remote access, software, hardware, mobile devices, telephones, tablets, network, infrastructure, and video conferencing
• Configuring internet and e-mail on devices as BlackBerry, Playbook
• Customer service experience
• Knowledge of computing and hardware
• Using mail system as MS outlook, MS exchange server, Symantec Enterprise Vault e-mail archiving system, Blackberry Enterprise Server Blackberry Desktop Manager
• Providing support with VoiceTelecom, supply and maintenance of telephones and associated voice mail systems
• Providing technical support experience in person (helpdesk) and over the phone (helpline).
• Providing user and network support
• Providing desktop support in Windows 2000/XP/7
• Support services for Microsoft technologies; Windows Server, DNS, and DHCP infrastructure, Exchange, Lync, SharePoint
• Resolve technical issues involving Microsoft’s core business application, as well as virtual environments built on Citrix, Microsoft and VMware
• Working with network concepts/protocols (10/100 Base-T/TX Ethernet, TCP/IP)
• Providing support and working with 2000/2003 user computer accounts and services administration in Windows Active Directory
• Train and support user of technology and systems, such as audio/videoconferences, meetings, databases, registers, networks
• Assist and support in the maintenance of systems
• Experience in providing tickets/incidents using BMC Service Desk Express
• Worked in a field related to science/technology.
• Provided support for end-user oriented software in a local area network environment. Diagnoses end-users computing problems (hardware and software). Installs, repairs, configuring, troubleshooting and tests micro computers and components and troubleshooting MS Windows.
• Supporting MS Office 2000/2003/2010
• Configured internet and e-mails on devices as BlackBerry, iPhone and smart phones
• Working with network concepts/protocols (10/100 Base-T/TX Ethernet, TCP/IP)
• Providing user and network support in Windows 2000/2003
• Providing desktop support in Windows 2000/XP/7
• Conducted excellent customer service experience (providing services to clients)
• Gained and utilized knowledge of computing and hardware
• Used mail system as outlook
• Provided technical support experience in person (helpdesk) and over the phone (helpline)
• Gained experience in providing tickets/incidents using BMC Service Desk Express
Tutorial / Private teaching
Gatineau 2009-2011
Tutorial for young adults or kids (age between 10 and 19 years old)
Majors: French, English, Math, Chemistry, Physic, Biology
Assistant manager, Mr. Gas
115 Blvd St-Joseph, Gatineau June 2009-October 2010
Doing the pay check of the employees, counting the cash, responsible of the store and the
inventory.
Doing the accounting of the store, for the whole year and the semesters.
Using Restaurant Pos Software - Restaurant Maid.
Store the inventory in a SQL data base that I create and use it through Restaurant Maid
Usage of SQL data base with Access 2007
Agence de santé et des services sociaux de l’Outaouais
Agence de santé et des services sociaux de l’Outaouais
Technician - (Contract) February 2009-August 2009
104 rue Lois, Gatineau
Gained knowledge and skills relevant by working on the date base of Access 2007
Also, doing clerk work, office work, as folder classification and scanning of documents
City of Gatineau (Ville de Gatineau)
Programmer - (Contract) May 2008-August 2008
Gatineau (Aylmer sector)
Gained knowledge and skills relevant by working with SQL, c, visual basic.net
Doing “program” and gained work experience by working on a software called reporting
services
