Cliff D'souza, Accounts Receivables Analyst

Cliff D'souza

Accounts Receivables Analyst

FedEx Express

Location
United Arab Emirates - Dubai
Education
Master's degree, Finance
Experience
16 years, 10 months

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Work Experience

Total years of experience :16 years, 10 months

Accounts Receivables Analyst at FedEx Express
  • United Arab Emirates - Dubai
  • My current job since December 2019

Supervising the performance of the business partner across 5 Work Streams (Billing, Collections, Master Data, Disputes, Cash Applications) for the MEISA region
Analyzing and translating large amounts of data into simplified and meaningful information
Boosting efficiency, standardization, and cost reduction with an emphasis on repeatable scalable processes
Conducting the transition of processes to the business partner while advocating change management
Improving performance of the business partner through contractually agreed metrics (SLA’s)
Supporting internal customers on escalations while acting as a beacon for the business partner team
Taking part in the development of Standard Operating Process documents ensuring standardization and compliance to the business partner’s contract

Finance Projects Lead at FedEx Express
  • United Arab Emirates - Dubai
  • January 2018 to December 2019

Played a key role as Project lead for the finance function across the Middle East, Indian Subcontinent & Africa region on key projects related to System implementation, Country Operations Conversion to Direct Serve and FDX TNT Integration
Analyzed all compliance metrics and the management of the contract database on EnCoRE (IBM Triraga)
Streamlined the contract management system across the Middle East, Indian Subcontinent & Africa region
Met design requirements between business & developers while ensuring compliance to Finance Profit Manual
Analyzed users on new contract management system & present guidance to users related to financial compliance

Billing Supervisor at FedEx Express
  • United Arab Emirates - Dubai
  • June 2016 to December 2017

Supervised a team of 3 agents on end to end duty tax billing process of 55 Associate partner countries
Executed the review of associate contracts upon renewal to ensure they are adhering to FedEx Finance policies
Resolved invoice disputes raised by Associate Partner & approve credits where instances not in line with contract

Sr Credit Controller at FedEx Express
  • United Arab Emirates - Dubai
  • March 2014 to May 2016

Supported department in pushing the boundaries of customer experience relating to credit management
Took ownership of the most complex customer queries/accounts, using significant expertise to anticipate requirements of the Customer’s perspective as well as FedEx’s needs
Boosted team performance, revenue and debt recovery by acting as a Subject Matter Expert for customers

Credit Controller at FedEx
  • United Arab Emirates - Dubai
  • May 2012 to February 2014

Supported department in pushing the boundaries of customer experience relating to credit management
Took ownership of the most complex customer queries/accounts, using significant expertise to anticipate requirements of the Customer’s perspective as well as FedEx’s needs
Boosted team performance, revenue and debt recovery by acting as a Subject Matter Expert for customers

Collections Officer at Derby Marketing
  • United Arab Emirates - Dubai
  • May 2009 to May 2012

Highlights:
On site collections officer based at Mashreq Bank and H.S.B.C. (Outsourced Vendor Contract)
Liaised with customers for payment of overdue debt and offer debt resettlement plan to reduce bank’s exposure
Executed contact tracing “skip” customers through inquiry and investigation

Property Administrator at Better Homes LLC
  • United Arab Emirates - Dubai
  • January 2007 to December 2008

Managed the freehold property portfolio covering all financial, operational & administrative aspects

Listed properties, negotiated rents, payment follow-up, contracts, maintenance quotes & petty cash

Education

Master's degree, Finance
  • at Manipal University
  • December 2011

Bachelor's degree, Finance
  • at St. Andrew’s College
  • June 2006

Specialties & Skills

MBA Finance
Finance
Mentoring
Communication Skills
Management
BILLING
CONTRACT MANAGEMENT
DATABASE ADMINISTRATION
DUE DILIGENCE
FINANCE
MICROSOFT WINDOWS 98
MIGRATION

Languages

English
Expert
Hindi
Expert