Accounts Receivables Analyst
FedEx Express
Total years of experience :16 years, 10 months
Supervising the performance of the business partner across 5 Work Streams (Billing, Collections, Master Data, Disputes, Cash Applications) for the MEISA region
Analyzing and translating large amounts of data into simplified and meaningful information
Boosting efficiency, standardization, and cost reduction with an emphasis on repeatable scalable processes
Conducting the transition of processes to the business partner while advocating change management
Improving performance of the business partner through contractually agreed metrics (SLA’s)
Supporting internal customers on escalations while acting as a beacon for the business partner team
Taking part in the development of Standard Operating Process documents ensuring standardization and compliance to the business partner’s contract
Played a key role as Project lead for the finance function across the Middle East, Indian Subcontinent & Africa region on key projects related to System implementation, Country Operations Conversion to Direct Serve and FDX TNT Integration
Analyzed all compliance metrics and the management of the contract database on EnCoRE (IBM Triraga)
Streamlined the contract management system across the Middle East, Indian Subcontinent & Africa region
Met design requirements between business & developers while ensuring compliance to Finance Profit Manual
Analyzed users on new contract management system & present guidance to users related to financial compliance
Supervised a team of 3 agents on end to end duty tax billing process of 55 Associate partner countries
Executed the review of associate contracts upon renewal to ensure they are adhering to FedEx Finance policies
Resolved invoice disputes raised by Associate Partner & approve credits where instances not in line with contract
Supported department in pushing the boundaries of customer experience relating to credit management
Took ownership of the most complex customer queries/accounts, using significant expertise to anticipate requirements of the Customer’s perspective as well as FedEx’s needs
Boosted team performance, revenue and debt recovery by acting as a Subject Matter Expert for customers
Supported department in pushing the boundaries of customer experience relating to credit management
Took ownership of the most complex customer queries/accounts, using significant expertise to anticipate requirements of the Customer’s perspective as well as FedEx’s needs
Boosted team performance, revenue and debt recovery by acting as a Subject Matter Expert for customers
Highlights:
On site collections officer based at Mashreq Bank and H.S.B.C. (Outsourced Vendor Contract)
Liaised with customers for payment of overdue debt and offer debt resettlement plan to reduce bank’s exposure
Executed contact tracing “skip” customers through inquiry and investigation
Managed the freehold property portfolio covering all financial, operational & administrative aspects
Listed properties, negotiated rents, payment follow-up, contracts, maintenance quotes & petty cash
–