Corazon Lancin, Group & Events Sales Executive

Corazon Lancin

Group & Events Sales Executive

Le Meridien Dubai

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Etudes secondaires ou équivalent, High School
Expérience
19 années, 10 mois

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Expériences professionnelles

Total des années d'expérience :19 années, 10 mois

Group & Events Sales Executive à Le Meridien Dubai
  • Émirats Arabes Unis - Dubaï
  • juin 2004 à janvier 2014

Handling any type of events that is being assigned. 
To prepare proposals for all incoming inquiries pertaining to groups (telephone inquiries as well as faxes, e-mails or verbal, local or overseas etc) 
Showing and explaining to client the arrangements required for their events. 
Sending Banquet event order to client 
Discussing and arranging the event to the Banqueting Operations team & the Kitchen team as well 
To co-ordinate residential conferences from start to finish (paperwork, operational details, meeting greeting - basically a one stop shop for conference organizers).  To co-ordinate with relevant departments (Reservations / Sales / Banqueting / F & B) and pass on all necessary information about incoming groups. Also to ensure that amenities are sent to the rooms and all other operational aspects are checked according to specifications given by the client. 
To assist with arrangements for familiarization of the groups. 
To conduct show-rounds of the hotel for groups or site inspection visits for prospective groups. 
To co-ordinate residential conferences from start to finish (paperwork, operational details, meeting greeting - basically a one stop shop for conference organizers). 
To prepare and maintain forecasts of confirmed, tentative groups on weekly basis for the future including a forecast of revenue expected. 
To do a site visit for any Outside Catering inquiries along with the Chef & Banquet Operations Manager 
To prepare / maintain records of lost business in groups along with the reasons. 
To collect deposits and down payments from group - wherever necessary. 
To maintain an orderly filing system with group information. 
To assist department head / management in any other tasks as seen fit. 
To keep sales department informed of any sales leads (i.e. groups which could be taken). 
To prepare group contracts, stating terms and conditions of group's stay and obtain signed approval of group leader / organizer prior to the group's arrival. 
To maximize group sales. 
To attend departmental meetings and company training sessions as required. 
To attend weekly / monthly sales meeting and yield meetings. 
To entertain clients as required. 
To maintain tracers for all annual group bookings / leads for future business 
To prepare a daily report on all the inquiries received, proposals sent, business confirmed, clients met, business lost.

Groups Coordinator à Le Meridien Dubai
  • Émirats Arabes Unis - Dubaï
  • juin 2002 à juin 2004

Assist & coordinate with the Group & Conference Executive with regards to all kinds of paperwork needed for the group bookings from proposals to conversions of all groups confirmed with the hotel.  Follow up all inquires with a trace system with release period & advise the Group Status on a weekly basis. 
Follow up with the key contact of the Group within one week of their departure & provide the feedback to relevant department.
Prepare weekly report of all confirmed bookings with estimated revenue.
Prepare monthly report for all group bookings materialized with actual revenue.

Revenue Officer à Le Meridien Dubai
  • Émirats Arabes Unis - Dubaï
  • juin 2000 à juin 2002

As a Revenue Officer I am handling reservation of rooms (individual or groups) as well as Restaurant bookings. I am also in-charge of applying Visa for our guests and meeting Corporate Clients.

Telesales Executive à Intercontinental Hotel Muscat
  • Oman - Muscat
  • février 1996 à février 2000

My duty as a Telesales Executive obliged me to practice my upselling ability at all times by calling up clients at a given database as per given target.

Cashier à Qurum Beach Tourism Resort by Sheraton
  • Oman - Muscat
  • janvier 1994 à janvier 1996

I was in-charge of handling the entire Cash transaction of the Seafood Market Restaurant. This includes the day to day Restaurant collections as well as the Room Revenue and the Banquets Revenue. I have to make the Summary of the different collections made during the day and submit the same for accounting purposes.

Éducation

Etudes secondaires ou équivalent, High School
  • à Northern Bataan Institute
  • mars 1981

Specialties & Skills

Events Organizing
Administrative Duties
Customer Service
Microsoft Office

Langues

Anglais
Expert
Filipino
Expert

Formation et Diplômes

Telephone Technique (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
February 2002
Durée:
4 heures
Assertiveness Training, Theory and Skills Practice (Formation)
Institut de formation:
Intercontinental Muscat
Date de la formation:
August 1998
Durée:
8 heures
Time Management (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
October 2002
Durée:
8 heures
Revenue Training (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
June 2007
Durée:
4 heures
Customer Comes First (Formation)
Institut de formation:
Intercontinental Muscat
Date de la formation:
February 1998
Durée:
8 heures
Employee of the Month (Certificat)
Date de la formation:
September 1999
Valide jusqu'à:
September 1999
Sales Training (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
June 2004
Durée:
8 heures
Starwood and Team Hot Training (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
August 2005
Durée:
4 heures
Outstanding Employee for 2001 (Certificat)
Date de la formation:
April 2001
Valide jusqu'à:
December 2001
Training in Opera for rooms (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
June 2006
Durée:
8 heures
Handling Customer Complaint (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
March 2003
Durée:
8 heures
Training in Opera for Events (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
October 2006
Durée:
8 heures
Commitment to Excellence (Formation)
Institut de formation:
Le Meridien Hotel Dubai
Date de la formation:
July 2000
Durée:
8 heures

Loisirs

  • Watching movies, reading books, playing word games