Dual Site Store Manager
AlTayer
Total years of experience :16 years, 9 months
• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimize stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyze stock management information available to ensure sales opportunities are maximised.
• Provide and analyze reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Ensure all Company policies and procedures are implemented and adhered to. Ensure Company Health & Safety standards are adhered to at all times.
• Provide leadership and direction to team members towards the achievement of goals and objectives
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
Responsibilities:
• Maximizing sales and exceeding store budgets, achieved through effective and continuous space, stock and seasonal management, and highest possible levels of customer service.
• Using sales and space reports to determine correct allocation of space within store, and uses sales history to condense or open space out seasonally.
• Ensuring brand/layout guidelines are being correctly followed to deliver brand values and ensure corporate 'handwriting' is evident in presentation.
• Ensuring store achieves defined stock loss targets. Ensuring store accurately carries out all loss prevention activities as defined by their stock loss action plans. Constantly seeking to improve staff awareness of stock loss issues.
• Initiating and promoting highest standards of in store training including weekly communication, daily de-briefs, product knowledge and on the job coaching.
• Identifying areas of training need within the store and develops or arranging programs to address them.
• Identifying individuals with potential within the store and formulates action plans or allocates additional responsibilities to further their development.
Responsabilities:
• Provide direct and general supervision to retail staff in order to ensure effective and efficient operation of retail operations.
• Staff, schedule, evaluate, train, develop and monitor retail staff
• Develop and create merchandise displays that will lead to improved sales
• Plan and prepares work schedules and assigns employees to specific duties
• Assist the Store manager in store daily operations and be responsible of the store in the Manager’s absence • Ensure that store or department is kept clean and that employees are neat, well groomed, and competent.
• Handle customer complaints and questions
• Coordinate sales promotions, review inventory and sales records, and develop merchandising techniques.
• Managing and motivating a team to increase sales and ensure efficiency
- -Assist the General Manager in his daily activities;
- Assist the managing team in preparing and transmiting all information - assure an efficient communication;
-Prepare, send and follow up formal contracts to our customers/suppliers
-Daily confirmation of the trades registered in business system
-Ongoing communication and interrelation with forwarding, origination and accounting departments
- Handle reports and presentations in due time when required.
- Responsible for general administrative and secretarial office duties, including editing and updating reports, preparing proposals, contracts, letters, faxes and memos;
- Responsible for maintaining various databases;
- Responsible for travel arrangements including hotel, flights reservations;