ROBINSON CUTINHA

» Facility in charge at Dubai World Central office managing the office, warehouse and airport operations.
» Quoting and Managing sea - air cargo overseas agent nomination shipments.
» Maintaining the stock reports and ensuring the customs documentation filing and archives preserved in order.
» Supervising the operations and sales co-ordination team, monitoring day to day activities, managing and conducting their performance reviews periodically.
» Keeping a track of shipments and check on weekly progress.
» Training and developing new employees and fine tune to achieve company’s objectives.
» Effective communication with overseas partners and local shipping line / air lines for smooth handling and planning of shipments and made troubleshoot orders and instructions in case of emergencies.
» Planning loadings as per voyage / flight capacity as per allocation given by carriers at the time of filing rates.
» Negotiation of freight rates with major shipping lines and airlines.
» Market analysis to support sales team with sales lead to generate new clients.
» Quoting competitive rates to key account clients based prevalent market rates and liaising for repeat orders.
» Provides direction for systems improvements and changes to operational requirements.
» Ensure proper compliance and adherence to Export /Import Customs Regulations and meeting Dubai customs officials if necessary to resolve an issue pertaining to cargo clearance or related documentation.
» Ensuring dangerous goods handling is appropriately done as per IATA / DNATA / SKY CARGO rules and regulations
» Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
» Develop and ensure that established policies, rules and regulations and procedures are followed.
» Effect necessary communication and motivation to staff. Monitoring individual performance via observation and review of key performance indicators (KPI).
» Possess expertise in issuing switch bill of Lading / delivery orders for triangular shipments.
» Follow up on outstanding payment from key clients who have exceeded the credit period.
» Meeting customers if necessary to troubleshoot and provide solutions for issues of a moderate to complex scope.

Was Handling all export shipments and import shipments in and out of ICD and CWC Bangalore with gateway as Chennai or Nhavasheva depending on customers requirement.
Initiated consoles from south India region Via Chennai or Nhavasheva.
Negotiating rates with liners, NVOCC’s and filing it on monthly basis for regular inbound and outbound shipments.
Planning shipments on a particular vessel / voyage in terms of FCL/LCL’s.
Initiating Tracking Reports on a regular basis for a better customer satisfaction .
Meeting customers on regular basis to build relationship leading to future business ventures
Converting sales lead into profit making business for the organization.