cyril de guzman, Customer Service/Sales Coordinator

cyril de guzman

Customer Service/Sales Coordinator

Meliti General Trading LLC

Location
United Arab Emirates
Education
Bachelor's degree, Biology
Experience
8 years, 5 months

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Work Experience

Total years of experience :8 years, 5 months

Customer Service/Sales Coordinator at Meliti General Trading LLC
  • United Arab Emirates - Dubai
  • March 2015 to September 2015

• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Listen to customers’ questions and concerns, and provide answers or responses
• Provide information about products and services
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Review and select standard responses for answers or solutions
• Refer customers to supervisors or more experienced employees

Customer Service/ Administration & Logistics at SOGEDIMO TRADING, CHALHOUB GROUP
  • United Arab Emirates - Dubai
  • April 2014 to September 2014

• Generating Sales Orders and Order acknowledgements (Performa Invoice to be sent to customers
For approval.
• Generate delivery instructions and communicate them to relevant parties.
• Manage backorders and update discontinued items with relevant replacement item.
• Liaise on daily basis with the customers to initiate and follow up on Sales Orders.
• Handle and follow up on customers’ complaints, if any.
• Review unbound stock deliveries and plan customers accordingly.
• Liaise on daily with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers orders.
• Maintain shipment status database.
• Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalized and delivered on time.

Job Summary: Coordination, liaising daily with customers and/ or suppliers. Managing all aspects of the order process from point of receiving an order to final delivery given timeline. Moreover servicing the customers’ needs throughout the entire process.

Corporate Sales Advisor at Office Square LLC
  • United Arab Emirates - Dubai
  • June 2010 to April 2014

• Performing and coordinating telesales activities and storing, retrieving and integrating information for dissemination to marketing department and clients.
• Calling the prospect clients, introducing the company, the products and services we offer and send them company profile.
• Follow up and schedule meeting or appointments with the clients.
• Organize and maintain paper and electronic files like Quotation and Order Confirmation.
• Gathering and updating database and disseminate information by using telephone, mail services, web sites and email.
• Providing the needs and requirements of the clients.
• Follow up the delivery schedule and availability of the product.
• Provide client with information about the product.
• Responsible for the feedback and complaints of the clients regarding products and service.
• Working with the marketing manager and find about the promotion of the product, the offers and other details relating to the product.
• Negotiating with vendors to improved pricing, product quality, availability and delivery.
• Interact with suppliers on day to day basis.

Customer Service/Receptionist at Office Square LLC
  • United Arab Emirates - Dubai
  • August 2009 to June 2010

• Handles incoming calls or inquiries from prospective customers or clients.
• Greet customers warmly and ascertain problem or reason for calling.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Receive, direct and relay telephone messages and fax messages.
• Maintain the general filing system and file all correspondence.
• Assist in planning and preparation of meetings and conferences.
• Maintain an adequate inventory of office supplies.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Re-direct calls as appropriate and take adequate messages when needed.
• Prepares product or service reports by collecting and analyzing customer information.
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• Coordinate and maintain records for staff.

Sales Consultant at Office World LLC
  • United Arab Emirates - Dubai
  • May 2006 to December 2008

• Demonstrate products work out customer’s needs and explain the product
• Quote and negotiate price, supervising commercial documents such as invoices, quotations, delivery orders and vouchers
• Interact with customer to determine customization needs & specialties and to document and effectively communicate technical accuracy and viability
• Attending and presenting company stand at furniture exhibitions
• Meeting clients for making deals, discussing new and on process projects
• Coordinate payment and delivery of goods clients
• Advise client on interior design factors such as space planning, layout and utilization of furnishing equipment color coordination

Sales Consultant at Office World LLC
  • United Arab Emirates - Dubai
  • May 2006 to December 2008

• Demonstrate products work out customer’s needs and explain the product
• Quote and negotiate price, supervising commercial documents such as invoices, quotations, delivery orders and vouchers
• Interact with customer to determine customization needs & specialties and to document and effectively communicate technical accuracy and viability
• Attending and presenting company stand at furniture exhibitions
• Meeting clients for making deals, discussing new and on process projects
• Coordinate payment and delivery of goods clients
• Advise client on interior design factors such as space planning, layout and utilization of furnishing equipment color coordination

Education

Bachelor's degree, Biology
  • at Cavite State University
  • April 2008

I have graduated in Bachelor of Science in Biology. And I am member of Theater group in the University.

Bachelor's degree, Biology
  • at Cavite State University
  • April 1998

Specialties & Skills

CLIENTS
CORPORATE SALES
Customer Service
MARKETING
MARKETING DEPARTMENT
PRICING
TELEPHONE
TELESALES

Languages

English
Expert
Tagalog
Expert

Memberships

Volunteer In UAE
  • Member
  • January 2013

Training and Certifications

Health And Safety Officer (Training)
Training Institute:
TTC Safety- HSE Training and Consultancy
Date Attended:
August 2015
Duration:
30 hours

Hobbies

  • Swimming/ Beach/ Gym/ Listing Music/Long Drive
    I am outgoing, sassy, friendly, bubbly, optimistic person.