Recruitment Personnel/ Marketing Specialist
International Market Group
Total years of experience :18 years, 5 Months
International Market Group is a licensed recruitment agency specializing in providing our clients with highly qualified manpower. I work as Recruitment Personnel/ Marketing Specialist. I am responsible in establishing good working relationship with the clients by ensuring that manpower and recruitment needs are meet in a timely manner. I manage the recruitment section from sourcing, interviewing, identifying and endorsing highly qualified applicants. Performed administrative duties such as updating database, creating endorsement letters, candidate’s contract and creating weekly and monthly reports. Act as a receptionist by answering incoming calls, email inquiries and fax requests. Coordinate with the other sections to ensure the smooth and successful operations.
I was promoted to Specialist III. My job focused on process improvement, trainings and people management. I assist in identifying areas for improvement, source of de-motivations and providing appropriate resolutions such as up- trainings, counseling and 360 feedback. I trained new hires about team’s current process and share best practices. Act as a supervisor when the team’s supervisor is on leave. I ensure that the team adheres to the schedules; reports are accomplished, coordinate with the other departments or executives for any assistance needed. I attended calibration calls both for new and existing projects. I have updated the team’s job description to align with the current tasks and standardized the metrics. I pioneered reports that require high level of confidentiality such as salary grade, employee’s case, coaching action plan, exit survey feedback and site’s metrics. Performed administrative duties for director and vice president of US sites.
I was promoted to Specialist II. I act as a Subject Matter Expert (SME). My goal is to lead new projects, establish process and train colleagues. I’ve handled Employment Verification for UK sites (UK EV), Automated Requisition Approval Audit (ARAA), attrition reports, salary grade, Coaching Action Plan (CAP), Knowledge Base Quiz (KBQ), New Hire Touch Point Surveys (NHTPS), Manager Self Service MSS), Compliance and Fraud, Employee Referral Program (ERP), tax credit eligibility for US sites and G&A old requisition report. I became the team’s point of contact (POC) and role model in providing accurate reports and extending help to executives.
TeleTech is a leader in global business process outsourcing with several sites around the globe. I was hired as a Global Talent Acquisition Representative doing recruitment and administrative duties. I do sourcing of applicants through various search engines (jobstreet, monster, career builder, craiglist), phone screening and scheduling candidates for onsite assessment and interview. Answered candidate’s inquiry through phone and e-mails. Pioneered the exit survey process, employment verification and reference checking for North America and United Kingdom sites. Create weekly and monthly reports and update team’s productivity metrics. Volunteered on any special projects (Direct Deposit Call- Outs, At Home Projects). I was recommended to train and assist the hiring of new site. I garnered Top Performer, Reliable Awards and Special Recognition for volunteering on any special projects.
Cyber City is a business process outsourcing company based in Clarkfield, Pampanga. I supported McLeod USA, a phone company in the US. I’ve handled customer’s concern from billing disputes and phone line issues. Coordinate with the onsite technicians to speed up the phone installations and resolving trouble tickets. Seek assistance from the billing department to further explain the customer’s monthly bill and additional charges. Create work order for new phone lines, features such as voicemail, toll free, call forwarding, call restrictions and others. I received kudos for creating accurate and submitting trouble ticket in a timely manner which resulted to customer’s satisfaction
Nextdoor Incorporated is a Chinese restaurant. As a Customer Service Representative, I am expected to greet and take customer’s order and ensure that it is serve on time. I’ve handled cash registers and created billing reports.
2004- 2005 Human Resource Staff (On the Jot Training), Camp Martin Delgado, Philippines 2004- 2005 Guidance Counselor (On the Job Training), University of San Agustin, Philippines Aug 2004 Autism, Centennial Hotel, Philippines July 2004 Test Administrator (On the Job Training), Colegio de las Hijas de Jesus, Philippines Mar 2004 Projective Techniques, Villa Daroca Training Center, Philippines Oct 2003 Structured Learning Experiences (SLE), Punta Villa Training Hall, Philippines Oct 2003 Counseling Techniques, PMT Training Training Center, University of San Agustin, Philippines