Head of Business Coordination
QDVC
Total years of experience :15 years, 5 months
Maintaining implantation plan for improvement and development through adhering to the company's procedures to maintain the company’s goals.
•Establishing the strategic and structure plan for “Project Management Office” department throughout BeNeLux Region, offering comprehensive diverse resources and services to support the size and scope of 40 projects.
•Maintaining continuous improvement and development through adhering to the PMI methodology and OBS “Synergy” standards and industry best practices.
•Collaboratively developed new projects with senior managers negotiated with vendors and expanded agreement terms along with strategic goals under tight budgets and timelines.
•Developed, applied, updated and maintained PeopleSoft’s database system to generate reports and to cross-reference between 5 States to deliver better service for broadband installation.
•Prepared weekly, quarterly, and semi-annual financial reports for headquarter to be used by senior executives for strategic planning and recommendation.
•Saved $2 million a year by rebuilding the account, reducing costs, analyzing project needs and recommending improved utilization of contract agreements and creating new database.
•Modernized and responded promptly to 70 sites’ needs; solicited customers’ feedback to improve service & requests for services and assistances, which led to 75% from 50% customers’ satisfaction.
•Coordinated with engineers, architects and interior designers to create most cost-effective designs on projects up to $700K in value, frequently requiring resolution of competing interests.
•Supervised a staff of 11; involving training, work flow, quality control, and conflict resolution and review process.
•Motivated staff at each institution to extend their best effort in meeting customers’/ vendors’ expectations.
Project Management Certification.
BS, Business Management, Drexel University, Philadelphia, USA