Hospitality Manager
St Joseph Health Center
Total years of experience :26 years, 3 months
As a General Manager for one of Canadian Tire account, reporting to the District Manager and responsible for successfully coordinating and directing all retail food service and food service activities . Manage a busy resident dining program ensuring client satisfaction and quality. Establish and maintain a solid and mutually beneficial business relationship resulting in the highest levels of client and customer satisfaction, strong employee relations, and the achievement of financial goals. Ensure that all employees comply with all client, government, corporate, and regional policies and procedures while driving a culture of safety.
Our company is a 300 Acre Theme Park located just north of Toronto, Ontario Canada. The F&B Division has 800 seasonal staff and operates 25 main restaurant/cart locations plus handles a large catering operation for special events and ethnic festivals. We entertain about 3 Million guest each year.
• Drive operational excellence across multiple sites by optimizing business processes and enhancing efficiencies through effective people and resources management.
• Proactively monitor financial performance to delivery on key financial results such as top line sale, profitability and royalties. Regularly conducts P&L reviews to analyze financial metrics and provide cost control solutions.
• Review unit environments and key business indicators within the assigned area to identify problems, concerns, and opportunities for improvement in order to provide coaching to the account management team to take action and achieve operational goals.
• Achieve company objectives in sales, service, and quality, appearance of accounts and sanitation and cleanliness through training of employees and created a positive, productive working environment.
• Continually strived in developing staff in all areas of managerial and towards professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
In charge of all aspects of business operations, including HR, food service production, quality control, supplies ordering and facility maintenance, for the lending provider of brand distribution and retail management solutions in Oman. Key participant in formulating guest surveys, achieving optimal customer satisfaction and organizing community events. Act as company representative in major negotiations with 3rd parties and Dunkin Donut principals. Establish and track key performance metrics, market trends and cost controls.
Facilitated the smooth launch of 15 Dunkin Donut stores within 2 years; also set up a new in-house unit (Fresh Express) that generated $1 million in first year of operation.
Achieved and maintained 12% in business growth year over year.
Applied for and earned full HACCP certification to support ongoing business expansion.
Active member of the new launch team for Enhance C-Stores (Omart); also member of the internal Social Media Committee.
Hired to open up, staff and operate this 100-seat location for this leading industry leader in retail food service, catering and franchise operations. Conducted promotional and marketing campaigns. Handled all levels of supplies ordering, policy development, customer service, problem solving and query resolution.
Efficiently planned, organized and administered the entire opening process within 45 days.
Chosen to help with refurbishing and reorganizing operations at different regional restaurants.
Ensured full compliance with industry regulations, hygiene standards and safety requirements.
Directed all food preparation, restaurant operations, customer service, quality control and regulatory compliance at this location for this multinational group with a network of 1, 500 restaurants that encompassed 8 of the world’s most recognized brands - KFC, Pizza Hut, TGI Friday’s, Hardee’s and others.
Piloted a complete restaurant renovation and reached highest growth levels.
Supervised a 20-person team in all food service operations at this 100-seat restaurant.
Maintained and updated detailed reports and files on inventory levels, vendor agreements, regulatory requirements and equipment safety.
Responsible for coordinating a full range of food service, budgeting and cost control functions in start-up and existing market spaces in the Middle East.
Played a key role in opening and staffing 5 Pizzaland restaurants in UAE, 3 in Oman, 1 in Beirut and 1 in Syria.
Participated on the opening team for a food court in Qatar that included 5 different restaurants and a unique coffee shop brand.
Guided the launch of a new catering initiative for the 3 largest cafeterias at Beirut University.