Damira Ismanova, Booking manager

Damira Ismanova

Booking manager

2017. Baytur Complex, Bishkek

Location
Malaysia
Education
Master's degree, Business Administration
Experience
14 years, 8 months

Share My Profile

Block User


Work Experience

Total years of experience :14 years, 8 months

Booking manager at 2017. Baytur Complex, Bishkek
  • January 2017 to August 2017

- Receiving calls from the guests;
- Verifying customer information and payment options;
- Sending confirmation note and assigning rooms to Assist customers;
- Assist customers with planning and booking reservations;
- Working in the extranet systems like (Booking; Expedia; Ostrovok; Airbnb; Booking Pro
Travel; Tripadvisor

Beauty Advisor at M.H.Alshaya Co.L.L.C
  • United Arab Emirates
  • March 2014 to August 2016

- Achieve the sales target and focus on increasing sales in promotion items;
- Demonstrate a solid knowledge of all brands and products;
- Handle new launches, promotion of products and visual merchandising;
- Support brands on promotion time in a podium;
- Assist customers with product selection and queries;
- Demonstrate usage and benefits of different brands and products;
- Offering flash make up by customer’s request;
- Maintain cleanliness in a shop floor;
- Stock replenishment;
- Cash handling.
Trainings:
* Participation on the training (about company and customer service

Sales Associate at Nina Ricci
  • United Arab Emirates - Dubai
  • April 2012 to January 2014

- Greeting and welcoming the customers; initiate sales process, offer them qualified advice on the
available products, pay attention to the customer’s tastes;
- Serve customers using five-step customer service standard;
- Build solid long time relationship with returning customers;
- Maintain an up- to -date database on customers visiting the boutique;
Respocible in writing consistent sales reports (daily sales report, weekly report, monthly report);
- Feedback on best sellers, worst sellers and lost sales;
- Work more with a slow moving items in order to establish a good balance between new and old
collection;
- Use cross selling to create full look;
- Work regularly on merchandising in order to create the best display of products and the nicest
visual ambiance in a boutique;
- Always update the product knowledge. To be aware the latest fashion trends around the world in
order to be able to provide confident and relevant advice to customers;
- Keep in touch with the customer, keep customers informed and satisfied; handling costumers
complain;
- Cashiering in POS system.
Trainings:
* Participation on the training NR standards and the art of retail

Education

Master's degree, Business Administration
  • at INTI International University Putera Nilai
  • December 2018

.

Bachelor's degree, English Language
  • at Kyrgyz State University I. Arabaev
  • July 2006

Teacher of English Language.

Specialties & Skills

Extranet
Customer Service
Fashion Retail
EXTRANET
RECEIVING
ADMINISTRACIóN DE BENEFICIOS
BALANCE
BUSINESS MANAGEMENT
CASH HANDLING
CUSTOMER SERVICE

Social Profiles

Languages

English
Expert
Russian
Expert
Turkish
Expert

Memberships

Master Mind club at INTI International University
  • Body system manager
  • May 2018