project coordinator
Resolve corporation
Total years of experience :10 years, 4 months
- Provide technical support to daily operations which involves analyzing problems and communicating issues to IT/IS
- Manage and fulfill needs for 75 employees in 6 different groups
- The primary client contact for new and existing implementations and changes to existing business rules
- Assist client to define and document business requirements.
- Act as Operations liaison with IS department for technical/program requirements.
- Responsible for managing implementations for internal process improvement
- Preparing, performing and documenting test plans and cases
- Evaluating and recommending process improvement and problem solving solutions
- Work with IS department to ensure timely project implementation.
- Provide on-going support to the operations group.
- Assist operations with cost, opportunity and workflow analysis.
- Document Change Requests and Business Rules.
- Responsible for testing and implementing new applications and procedures.
- Attend all project meetings and preparing meetings minutes.
- Assist the project manager with the planning and execution of the projects
- Monitoring and evaluating the projects activity and progress and report the status to the management team
- Managed the day-to-day operational activities and staff functions for two groups of 15-20 employees.
- Payroll and e-time
- Quality & performance
- Reporting
- Work with IS department to ensure timely project implementation
- Ensured quality and service levels are respected, maintained and improved.
- Maintained effective communication with clients.
- Reviewed and documented individual productivity/quality.
- Ensured all staff issues were handled promptly and effectively.
- Provided timely and accurate reporting to the Manager.
- Acted as backup to Department Manager where required.
- Handled production of thousands of applications for Credit cards campaigns for BNS, which is the third ranked financial institution in Canada.
- Was responsible for scheduling production and staff.
- Trained new staff and insured that all procedures and business rules were adhered to.
- Ensured disposal of financial documents is completed according to department standard.
- Produced accurate production reports on all functions of the edit/data entry and mail areas and forwarded to client within agreed-to time frames where applicable.
- Maintained and developed speed, quality and accuracy in all functions.
- Prepared ad hoc reports and memos as requested.
- Learned the new imaging system for different types of applications (scanning). Played a crucial role in the implementation Of the system.
- Data entry 35/hour.