Daniel Bechara, Learning Specialist

Daniel Bechara

Learning Specialist

QIB Qatar Islamic Bank

Location
United Arab Emirates - Dubai
Education
Bachelor's degree,
Experience
20 years, 5 months

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Work Experience

Total years of experience :20 years, 5 months

Learning Specialist at QIB Qatar Islamic Bank
  • Qatar - Doha
  • My current job since October 2011

- Conducted training needs analysis
- Managed efficiently external vendor relations
- Delivering the following trainings:
* Product knowledge
* Systems & processes
* Service
* Sales
- Manage e-learning projects (from initiation to deployment stage)
- Managing and updating the training calendar
- Accurately maintain training records and send the report to L&D senior management.
- Manage the records of the L&D budget..

Projects
AML e-learning
Operational Risk e-learning
Performance Management e-learning
Islamic Banking e-learning
Islamic Banking Assessment e-learning
Product knowledge assessment e-learning

HR development consultant at Net group
  • United Arab Emirates - Dubai
  • September 2010 to December 2010

- Conducting training needs analysis
- Assisting in establishing product propositions
- Devising product and sales training plan
- Delivering product and sales training

Regional learning and development specialist at HSBC
  • United Arab Emirates - Dubai
  • February 2006 to April 2010

- Deliver collections, sales, product knowledge and service training.
- Design training interventions.
- Conduct training needs analysis.
- One LMS and Skill soft MENA regional lead in cooperation with HSBC Group.
- Provide research and data management support to learning projects and initiatives.
- Provide analytics for reporting and monitor local execution.
- Mapping / reviewing processes and systems.
- Handling intranet projects and e-learning projects.

Personal Financial Services Relationships Supervisor at HSBC
  • United Arab Emirates - Dubai
  • October 2004 to April 2006

- Training and developing staff
- Over - achieving monthly and yearly target
- Handling all types of delinquent customers
- Communicating courteously and professionally with customers while promptly handling inquiries and transactions plus Identifying customer’s financial needs and cross selling products appropriately.
- Update feedback system to build strong decisions about defaulted customers and provide report.
- Legalities, lawyer consultancy, negotiations and case filing.

Assistant Manager at Zuhair Abu Seedo Trd. Co
  • United Arab Emirates - Dubai
  • September 2002 to September 2004

- Handling Complains
- Responsible for the financial books & records, daily & annual accounts control system.Etc.
- Cash flow Management that includes preparing accounting journals, supervising cashiers, accountants.
- Supervise & lead sales staff.
- Market research for demands and needs of the customers and consumers.

Education

Bachelor's degree,
  • at National American University
  • September 2004

Specialties & Skills

Developing Staff
People Skills
Problem Solving
Decision Making Skills
Results Oriented
MS Office
Dream Weaver
Dream Weaver
Adobe flash
Adope Photoshop

Languages

Arabic
Expert
English
Expert
Polish
Expert

Training and Certifications

QIB (Certificate)
Date Attended:
January 2012
Valid Until:
June 2012
TLNA (Certificate)
Date Attended:
October 2012
Valid Until:
October 2012