Learning Specialist
QIB Qatar Islamic Bank
مجموع سنوات الخبرة :20 years, 6 أشهر
- Conducted training needs analysis
- Managed efficiently external vendor relations
- Delivering the following trainings:
* Product knowledge
* Systems & processes
* Service
* Sales
- Manage e-learning projects (from initiation to deployment stage)
- Managing and updating the training calendar
- Accurately maintain training records and send the report to L&D senior management.
- Manage the records of the L&D budget..
Projects
AML e-learning
Operational Risk e-learning
Performance Management e-learning
Islamic Banking e-learning
Islamic Banking Assessment e-learning
Product knowledge assessment e-learning
- Conducting training needs analysis
- Assisting in establishing product propositions
- Devising product and sales training plan
- Delivering product and sales training
- Deliver collections, sales, product knowledge and service training.
- Design training interventions.
- Conduct training needs analysis.
- One LMS and Skill soft MENA regional lead in cooperation with HSBC Group.
- Provide research and data management support to learning projects and initiatives.
- Provide analytics for reporting and monitor local execution.
- Mapping / reviewing processes and systems.
- Handling intranet projects and e-learning projects.
- Training and developing staff
- Over - achieving monthly and yearly target
- Handling all types of delinquent customers
- Communicating courteously and professionally with customers while promptly handling inquiries and transactions plus Identifying customer’s financial needs and cross selling products appropriately.
- Update feedback system to build strong decisions about defaulted customers and provide report.
- Legalities, lawyer consultancy, negotiations and case filing.
- Handling Complains
- Responsible for the financial books & records, daily & annual accounts control system.Etc.
- Cash flow Management that includes preparing accounting journals, supervising cashiers, accountants.
- Supervise & lead sales staff.
- Market research for demands and needs of the customers and consumers.